Home |Indian Highways Management Company Limited Indian Highways Management Company Limited 281 Answers, 4900 Claps, 259643 Views Share × Feeds Questions Answers Why we cannot purchase a new fastag after closing the existing one? The existing tag might either be blacklisted or not properly surrendered yet. kindly ask the issuer bank to surrender properly. 1 0 2 How to unblock my fastag which is blocked due to not connected with vehicle registration no.? Kindly raise a complaint with the FASTag issuer bank for timely resolution of the same. 1 0 5 I have sufficient balance in my fastag account. But the scanner said my fastag acct has insufficient balance. The tollgate agency manually took my toll amount. The toll amount was later deducted from fastag. What I have to do to rectify the problem? You shall raise a double deduction complaint with the FAStag issuer bank & 1033 helpline. 1 0 7 I sold a car to a friend, and cancelled my ICICI fast tag - they gave my deposit back. But the fast tag was on the vehicle, and during travel the balance became -40, thus putting it in blacklist. Now, I am trying to pay the Rs 140 as required, but as the account is already cancelled, there is no way to pay it. I have called ICICI bank 20 times and logged into their portal, but there seems to be no way to recharge / pay CUG / onewallet for the car. What to do? You shall get the FASTag removed from the windscreen of the car & raise a written complaint with the FAStag issuer bank ICICI for timely resolution. If you do not get any resolution then you shall… 1 0 9 How can i deactivate fast tag of 1st owner of my car from axis bank as still my newly purchase fast tag from icici bank shows blacklisted? You can not surrender the tag by yourself as there is an account linked to every FASTag & as per RBI, only the owner of the account can raise a surrender request & get it closed. Kindly get in… 1 0 7 I have bought a used car. It had an IHMCL Fastag linked with it. I don't know the previous owner of the car. How can I get the fastag account closed ? Customer care gave me the mobile number associated with the Fastag, but that number is not working. You can not surrender the tag by yourself as there is an account linked to every FASTag & as per RBI, only the owner of the account can raise a surrender request & get it closed. Kindly get in… 1 0 85 How to activate blocked fastag? You shall raise an unblock request with your FAStag issuer bank, in case of NHAI FAStag you shall call 1033 helpline. 1 0 22 My old fast tag sticker has come off and is not working anymore. How can I get a new sticker for the same old fast tag ? You shall apply for a replacement tag from any authorised POS agent of your FASTag issuer bank. 1 0 5 मैं बाएं पैर से 60% दिव्यांग हूं और 2017 में जानकारी के अभाव में विकलांग कोटे से वाहन नहीं खरीद पाया, क्या मुझे टोल नाकों पर शुल्क देना होगा या मुझे फ्री फासटैग कैसे और कहां मिलेगा? You can apply online at Fastag Issuance Portal for Exempted Catagories The vehicle you purchase should be in your name & desired changes should be made in the vehicle & RC should also be… 1 0 12 What is Nhai fast tag customer care no? It's 1033. 1 0 13 How to surrender old fast tag and get new one? Raise a surrender request with the FASTag issuer bank & close your wallet to get the unused amount refunded back to your account. 1 0 33 What is the helpline number of fastag authority? 1033 1 0 16 How can i get multiple toll plaza monthly pass on fastag? You can get monthly passes for different toll plazas via the same process of purchasing a monthly pass. 1 0 74 How to do fastag kyc updates if I am unable to login with my registered phone number? Kindly call 1033 helpline to guide you through the process. 1 0 48 I have a pre-owned car and it shows fastag is blacklisted. And i dont have contact of the 1st owner. How should i solve this problem? You need to get in touch with the previous owner of the vehicle anyhow & ask him/her to surrender the said tag & then apply for a fresh one. You can still get one registered on your name now from… 1 0 28 What is the procedure of canceling my idfc bank fastag? Raise a surrender request with the FASTag issuer bank IDFC for timely resolution of the same. 1 0 28 How and on which portal can I upload my documents for KYC for unblocking my vehicle 's blocked fastag? In case of the NHAI tag the documents shall be uploaded to the IHMCL FASTag portal. 1 0 24 I have NHAI wallet fastag. I requested for replacement in the portal and balance is available in waller and bought new NHAI fastag through Flipkart as per customer care 1033 advice. I got the fastag of IDFC . Now how to transfer the amount available in NHAI wallet to new fastag of IDFC or withdraw the amount. The old fastag is still in replacement status. Kindly close your wallet to get the unused amount refunded in your account. You can call 1033 helpline to guide you through the process. 1 0 229 I wrongly recharged 2,00,000 Rs in my fast tag. How to get back this amount as I want to keep only 2000? Raise a complaint with the FAStag issuer bank for the same. 1 0 26 What is IHMCL customer care number? It is 1033. 1 2 70 I have already fastag with recharge. And I want to pass toll plaza with my army ID card without deduct money from fasttag. What should I do? There is no such provision of crossing the toll plaza without paying the toll & only showing the army ID. 1 0 36 What to do as I uploaded all required documents in my fastag portal but status of KYC is pending and unable to recharge my account? The max. TAT for KYC update is 7 working days after successful submission of valid proofs. 1 0 47 How can I get my amount back as I had recharged the fastag for 1000 and sold my car? Surrender the said tag & get the wallet balance refunded in your account. Raise a surrender request with the FASTag issuer bank. 1 0 27 Within how many kms local pass is acceptable in nearby toll? Local pass is valid for only one toll plaza & as per rule your residence shall be within the radius of 20 km. of that plaza. 1 0 42 When I put my vehicle registration number in the fastag app it shows data not available. Why? The tag might have been registered with your chassis number, try with that. 1 0 465 I have an IDFC First Bank fastag account. I wish to switch to another fastag service provider. But IDFC is not helping me to close my account. Their customer care keeps on telling me to email them. But none of my emails get replied not i am getting called back. My emails are either getting ignored or neglected. What shall I do now? Raise a complaint against IDFC on 1033 helpline. 1 0 44 I bought a pre-owned car. My car is blacklisted for issuance of a new fast tag even though the previous owner has paid all dues. How do I remove the blacklist and get a new fast tag? Ask the old owner to surrender the tag & get it closed in order for you to get a new tag with your details. 1 0 25 How to close idfc fastag account? Raise a surrender request with the FASTag issuer bank IDFC. Call their customer care or mail at etollservices@idfcfirstbank.com 1 0 343 Where to complain if IDFC bank didnt respond to my call or mail with respect to FASTAG blacklist? You can call their customer care or mail at etollservices@idfcbank.com 1 0 58 I bought a second hand car and want to get a new fasttag. I have tried multiple wallets. Every time I am told the car had a black-listed fasttag . There is no fast tag on the car. What do I do to sort this out ? The tag might be active on the last owner's name, you should ask the previous owner of the vehicle to get it surrendered & then you will be able to purchase a new tag in your name. 1 0 39 While recharging Fastag, a window opens which says that your account is inactive for the last one year.Update your kyc identification number. How to do that? Update your KYC with the FAStag issuer bank & in case of NHAI FASTag you can upload your documents in the IHMCL portal or in the myfastag app. 1 0 71 I recharged my fastag with monthly pass for mayar toll plaza,hisar, haryana. My balance was deducted but recharge failed and shows an error. Where i can complain and get my balance back? Complain @ 1033 NHAI helpline. 1 0 348 Where I can update my fasttag kyc? You can update your NHAI FASTag KYC in the IHMCL portal or myfastag app. 1 0 22 I cant recharge my icici bank fasttag using vehicle number.It says vehicle number not mapped.Update registered vehicle number to start using tag.Pending for approval. What to do? You shall try it with the chassis no. as at the time of vehicle delivery only a temporary registration number is provided thus the team registers the vehicle with the chassis number. 1 0 234 I have logged fastag.ihmcl.com but there is no option for kyc updation. How to proceed? https://ihmcl.co.in/ is the link. You may use the myfastag app as well. 1 0 448 I have an Equitas FastTag for my Hyundai Verna car.l sold out and purchased a new Toyota Innova.How can l change the Fastag to the new car? FASTags are non-transferable, you have to surrender the old tag & get a new one installed for your new car. 1 0 18 My Fastag is active. But due to non-kyc compliance, can I cross the toll plazas? I have submitted the KYC documents yesterday. You can use the balance in your FASTag till it gets exhausted but after that you will not be able to recharge it until the KYC is approved. The TAT for KYC update is 7 working days max. 1 39 763 How long will it take to approve pending KYC approval at fastag site? The Max. TAT for KYC update is 7 days. 1 0 667 I am unable to recharge my fasttag account. Even after updatkng my kyc details it will showing kyc pending. How to rectify it? Wallet issuer is NHAI TAT to update the KYC after successful submission of documents is 7 working days max. For any further assistance you can call 1033 helpline. 1 0 70 I am going to change the name of the owner of my car. so how can i change the name that is on my fastag or how can new owner apply for new fastag while there is already fastag issued with the same vehicle number? A new FASTag could be applied after the old one gets surrendered by the old owner. FASTags are non-transferable so, surrender the old one & purchase a new one from the FASTag issuer of your choice.… 1 0 711 I bought a second hand car and ownership is yet to be transferred. Can I get FASTag kyc in my name? The old FASTag needs to be cancelled in the first place & then you can apply for a fresh one after the name change. 1 0 228 Can one purchase another Fastag immediately after requesting the Fastag issuer to surrender the old Fastag for the same vehicle? No, it takes time to surrender the tag & offload from the system. 1 0 45 I forgot my fast tag number and How to close my fast tag? The customer needs to remember the FASTag issuer bank & his registered mobile number. Call the issuer bank & raise a surrender request. 1 0 54 I have axis bank fasttag. It's not recharging. message comes your max limit of this month of Rs 5000 exceeded. But i have not used even Rs 1000. I called helpline number they says to send email it will be corrected. I mailed them they replied it will be rectified in 3 working days. How to travel now as i have to pay more amount on every day and 2 days have passed no action taken? You can call 1033 helpline & escalate the issue. 1 0 14 When I purchased a new car the dealer probably punched in a wrong telephone number while getting the FASTAG. It is from IDFC bank. IDFC Bank is not willing to change the number till I give them the old number which I don’t know. Even the dealer doesn’t know as it was his typing mistake. Therefore I don’t get updates of deductions and balance. What can be done? Can I buy another FASTAG from another bank or get the existing FASTAG transferred to another bank? Fastags are non transferable, you shall surrender the old tag & get a new one. 1 0 43 I have a travera car, and i obtain the axis fast tag and recently my car has damaged by accident and it's not repairable so we decided to give it for scrap. So we want to cancel our fasttag. How can i get my refund? Raise a surrender request with FASTag issuer bank & close your wallet to get the amount refunded in your desired account. 1 0 34 Where to upload the Fastag KYC documents? In the case of NHAI FASTag you can upload the documents in the NHAI FASTag portal itself. 1 0 40 I have tried a lot to recharge my fast tag but due to kyc problem I am not able to rechage it.I tried 10 times to update my kyc but every time it was rejected.My tag balance is now in minus. I have to pay double daily. What could I do? Can i change my tag? You shall raise a complaint with the NHAI helpline 1033. 1 0 366 How much time it will take to update my profile from non kyc to kyc fastag account,as it has been more than 10 hours that I have uploaded my documents and photo but kyc has not been processed yet? The TAT for KYC updation is 7 working days max. post successful submission of the relevant documents. 1 0 300 How to get fastag KYC when there is disparity in name in RC and DL? Upload the same document for both ID proof & address proof. 1 0 141 No questions added by Indian Highways Management Company Limited. Why we cannot purchase a new fastag after closing the existing one? The existing tag might either be blacklisted or not properly surrendered yet. kindly ask the issuer bank to surrender properly. 1 0 2 How to unblock my fastag which is blocked due to not connected with vehicle registration no.? Kindly raise a complaint with the FASTag issuer bank for timely resolution of the same. 1 0 5 I have sufficient balance in my fastag account. But the scanner said my fastag acct has insufficient balance. The tollgate agency manually took my toll amount. The toll amount was later deducted from fastag. What I have to do to rectify the problem? You shall raise a double deduction complaint with the FAStag issuer bank & 1033 helpline. 1 0 7 I have bought a used car. It had an IHMCL Fastag linked with it. I don't know the previous owner of the car. How can I get the fastag account closed ? Customer care gave me the mobile number associated with the Fastag, but that number is not working. You can not surrender the tag by yourself as there is an account linked to every FASTag & as per RBI, only the owner of the account can raise a surrender request & get it closed. Kindly get in… 1 0 85 How can i deactivate fast tag of 1st owner of my car from axis bank as still my newly purchase fast tag from icici bank shows blacklisted? You can not surrender the tag by yourself as there is an account linked to every FASTag & as per RBI, only the owner of the account can raise a surrender request & get it closed. Kindly get in… 1 0 7
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