Home |Indian Highways Management Company Limited Indian Highways Management Company Limited 345 Answers, 15900 Claps, 702194 Views Share × Feeds Questions Answers My Airtel fastag has been blacklisted. It is not getting recharged. The customer care number is of no use. What to do? You shall call NHAI helpline at 1033 for further assistance/escalation. 1 0 8 Where to raise complaint when toll beam damages the car? At guilalu toll after the tag debitted the toll the beam rose up and as soon as we moved our car the beam dropped again damaging the car. Where and to whom should one raise the complaint? You may raise a complaint with the 1033 NHAI helpline. 1 0 5 I'm unable to recharge my fast tag every time I try it shows tax limit exhaust. What should I do now? There is a limit of 10,000 Rs. recharge for non-KYC FASTags. Kindly contact your FASTag issuer bank for further assistance to resolve the issue. 1 0 12 Recently I relocated to Mauda, Nagpur from AP, my vehicle registed in AP. From Mauda everyday I have to go to Nagpur. There is a Toll gate (Called Mathani) in between. I want to opt for Local monthly pass at this toll gate.How to obtain monthly pass? Contact the toll plaza & they will guide you accordingly. 1 0 10 I have bought a second hand car and that car was having a fastag of ICICI Bank which I didn't get with car. Later I take a new fastag of IDFC bank. And recharged it but the money goes in ICICI Bank's fastag which I am not having. What to do ? Kindly contact the previous owner and ask him to raise a surrender request with the FASTag issuer bank ICICI & close the wallet. 1 0 47 मेरा फास्टेग में १००० है लेकिन फास्तेग ब्लॉक बता रहा है Kindly contact your FASTag issuer bank to remove the blacklist & then you'll be able to use your FASTag as per your convenience. 1 0 0 I am facing issues with the FASTag for my BMW iX. The tag was not detected by toll booths, even after replacing it with different providers. What should I do to resolve this problem? There is this issue with the high-end cars that the angle of the front windshield is more slantly placed & secondly, the glass reflects various rays hence the RFID readers sometimes are unable to… 1 0 52 My account is showing 600 rs but every time when we go through toll plaza they say my account is having insufficient balance and i should contact Fasttag issuer bank. But Airtel Fasttag don't have customer service no also there app is not responsive. WHat to do now? Every bank or organisation is having customer care, kindly contact them & get the issue resolved. 1 0 34 I had recharged for my monthly toll but it didn’t reflect in my fastag and my money got deducted 2 days after this. Now I had to recharge it again. How can the money be reversed from the first recharge? In case of unsuccessful transaction, refund will be initiated into the original mode of payment in maximum 7-10 working days (depends on the mode of payment). In such cases, you need to initiate the recharge… 1 0 113 How can I find my issuer bank on fasttag if not printed? In case there is no bank's name written on the FASTag then it is an NHAI/IHMCL tag. Kindly call 1033 NHAI helpline for any further clarification. 1 0 49 How do I find out if KYC update for Fastag has been updated in record. Also how can I change an e- mail address that is linked with it? You may contact the 1033 helpline for clarification regarding the same, you may change your email address from the customer portal of myfastag app. 1 0 45 Bhagan Toll plaza bouncer harassed me and beaten me and my brother today at toll plaza while crossing toll after paying through my FASTag. Now what should I have to do. I raised a police complaint against him. For any misbehaviour you may raise a complaint with the NHAI helpline at 1033. 1 0 80 I've purchased 2nd hand car & used it's fastag twice. Then on next toll person told me that balance is not sufficient. So i did recharge. Then i received msg that fastag closure initiated, now what i need to do to get refund? The refund of closure will be deposited to the previous owners account as the FASTag was in his name. Hence, kindly contact the previous owner for any further assistance. 1 0 27 The fastag on my new car was activated using the Chasis number. I have my registered vehicle number now, how can I link to my already functional Fastag ? Kindly contact your FASTag issuer bank for replacing the chassis number with the VRN. 1 0 643 I have a fastag with kotak Mahindra Bank with sufficient balance. But I want to buy new fastag from Paytm. Can I buy it? And will my balance be transferred? You must surrender the previous FASTag from kotak bank & you will get the unused amount refunded to your account. Then you may proceed with the purchase from paytm. Inter-FASTag transfer of funds… 1 0 107 While recharging my Fastag, by mistake i put 50,000 INR instead of the intended 5000 INR. Can I get this corrected and retrieve the amount back to my credit card? You must contact your FASTag issuer bank on an immediate basis. 1 0 31 I have a new vehicle which is linked to the chassis no. And my vehicle no is not linked with the vehicle number. Does it have any impact? Is it compulsory to link with the vehicle number? Once you get the VRN, contact your FASTag issuer bank and get your vehicle registration number updated. As while recharging you might face issues as normally one could not remember the chassis number… 1 0 430 Is government vehicle (electricity department) exempt form toll? No 1 0 31 Fastag owner name has a spelling mistake in ihcml Fastag portal because of this I'm denied transfer of money from my ihcml wallet to bank. I have closed the Fastag and has done KYC too but still can't transfer unused amount to bank.What to do? You have to raise a name correction request with the NHAI helpline 1033 & when your name correction is completed you may proceed for FASTag surrender & wallet closure to get the unused amount… 1 0 78 I have uploaded the documents for KYC of my fasttag on the NHAI portal. However the same has not yet approved. Is there any way I can expedite the process and get the Kyc approved because I had to travel in 2 days ? This is to inform you that the TAT to update the KYC after successful submission of documents is 7 working days max., kindly bear with us in the interim. It could be processed anytime in-between. For… 1 0 31 How to complete kyc for fastag offline? I have a NHAI fastag and have completed the kyc process 10 times but every time it gives the same error. There is no way of doing the KYC offline, kindly contact NHAI helpline 1033 for step by step guidance over how to update your KYC online. 1 0 180 I had a ICICI fasttag in my car and sold it. Now I bought a new car with kotak fasttag. How do I transfer balance from my ICICI fasttag to kotak fasttag? FASTag balances are non-transferable inter-bank. You have to raise a surrender request with the old FASTag issuer bank & then your unused amount will be refunded back to you. Then you may use your… 1 0 65 Does the tow vehicle is exempted from toll charges ? No, it does not. 1 0 7 I want my FASTag balance to be transferred back to my bank account as I am selling my car. How to do it? You have to raise a surrender request in the customer portal of myfastag app. & then raise a wallet closure request, upload your cheque & you will get the unused amount refunded back to your account.… 1 3 78 Meri fastag kyc pending kyu hai ? mujhe abhi TK non kyc show kr raha hai meine sari information kr di hai. This is to inform you that the TAT to update the KYC after successful submission of documents is 7 working days max., kindly bear with us in the interim. It could be processed anytime in-between. For… 1 0 45 Maine ik truck purchase kiya hai,us per tag laga hua hai paytm ka .or wo blacklisted hai or ma unko bol raha hu bhi mujhe link bhej do ma payment clear krwa deta hu,wo bhej nhi rhe bol rhe hai Paytm wallet active kro.mujhe to yeh bhi nhi pta wo RBI ke rules k anusar, sirf account malik hi usko chalu ya band kar sakta hai, kripya purance vahan malik se sampark kare or unhe purana PayTm ka tag band karwane k liye kahe. 1 0 61 What is procedure for closing fastag account as I have sold the car and purchased new car and dealer has taken another bank fastag? You have to raise a surrender request with the FASTag issuer bank for closure/surrender. 1 0 130 How to change Axis bank fast tag mobile phone number of my father's account who died recently? You have to raise a request with the FASTag issuer bank Axis for timely resolution of the same. 1 0 175 I have recharged my monthly pass today with 315 rs as it is 29/12/22 but its showing validity till 31/12/22. What can i do? We are sorry to inform you that nothing could be done post successful recharge, there are some plazas with one month validity of monthly pass which is 1st of every month till last day of the month irrespective… 1 0 435 I have given request to close my Fastag to IDFC bank 10days ago with all documents to their support email id. I was promised Tag closure in 7 days. But now no one at IDFC is replying back. At NHAI the IDFC tag is still showing as exists. What to do? You can escalate to NHAI helpline 1033 for further assistance. 1 0 0 Mane eeco van old purchase ki h jisme fastag laga h wo kam nahi kr raha h ab me dusra fastag nahi le pa raha hu koi upay batay halp me? Kindly contact the previous owner and get the old FASTag surrendered ASAP & then you will be able to purchase & activate another tag of your choice. 1 0 43 How to update kyc of fastag, even though I updated all document voter Id, photo but status is pending. How to overcome this? The TAT to update the KYC after successful submission of documents is 7 working days max., For any query you can call 1033 helpline. 1 0 272 I had amount of 1200 in old fastag, but somehow got new fastag on the same vehicle and now the old fastag is destroyed. How can i get or transfer the amount which was in my old fastag to new one? You have to surrender the old FASTag with the issuing bank & then the unused amount will be refunded back to your account. 1 0 306 I've bought a used car on which fastag is there. When I checked, chasis no is linked with it instead of reg no. I'm not able to recharge it or view balance. The mobile number of previous owner is not available. What to do? Everyone "Must" get the FASTag surrendered when buying a used car, as FASTags are non-transferable. You cannot use it for long & face various difficulties. Get in touch with the previous… 1 0 442 How to change email address as the one mentioned in fastag is incorrect? You shall raise a "change request" with the FASTag issuer bank. 1 0 387 I have recently bought a car and it has Axis Bank fastag but the previous owner is not responding and I am unable to contact him, can I deactivate that fastag on behalf of him? No, You cannot surrender the tag on someone else's behalf. The previous owner only can surrender his tag. 1 0 202 How to surrender the fast tag from the existing operator? You shall raise a surrender request with the FASTag issuer bank for closure. Please note that only the owner of the said FASTag is authorised to close/surrender the FASTag. 1 0 493 Why we cannot purchase a new fastag after closing the existing one? The existing tag might either be blacklisted or not properly surrendered yet. kindly ask the issuer bank to surrender properly. 1 0 329 How to unblock my fastag which is blocked due to not connected with vehicle registration no.? Kindly raise a complaint with the FASTag issuer bank for timely resolution of the same. 1 0 521 I have sufficient balance in my fastag account. But the scanner said my fastag acct has insufficient balance. The tollgate agency manually took my toll amount. The toll amount was later deducted from fastag. What I have to do to rectify the problem? You shall raise a double deduction complaint with the FAStag issuer bank & 1033 helpline. 1 0 205 I sold a car to a friend, and cancelled my ICICI fast tag - they gave my deposit back. But the fast tag was on the vehicle, and during travel the balance became -40, thus putting it in blacklist. Now, I am trying to pay the Rs 140 as required, but as the account is already cancelled, there is no way to pay it. I have called ICICI bank 20 times and logged into their portal, but there seems to be no way to recharge / pay CUG / onewallet for the car. What to do? You shall get the FASTag removed from the windscreen of the car & raise a written complaint with the FAStag issuer bank ICICI for timely resolution. If you do not get any resolution then you shall… 1 0 276 How can i deactivate fast tag of 1st owner of my car from axis bank as still my newly purchase fast tag from icici bank shows blacklisted? You can not surrender the tag by yourself as there is an account linked to every FASTag & as per RBI, only the owner of the account can raise a surrender request & get it closed. Kindly get in… 1 0 917 I have bought a used car. It had an IHMCL Fastag linked with it. I don't know the previous owner of the car. How can I get the fastag account closed ? Customer care gave me the mobile number associated with the Fastag, but that number is not working. You can not surrender the tag by yourself as there is an account linked to every FASTag & as per RBI, only the owner of the account can raise a surrender request & get it closed. Kindly get in… 1 0 2086 How to activate blocked fastag? You shall raise an unblock request with your FAStag issuer bank, in case of NHAI FAStag you shall call 1033 helpline. 1 0 2733 My old fast tag sticker has come off and is not working anymore. How can I get a new sticker for the same old fast tag ? You shall apply for a replacement tag from any authorised POS agent of your FASTag issuer bank. 1 0 756 मैं बाएं पैर से 60% दिव्यांग हूं और 2017 में जानकारी के अभाव में विकलांग कोटे से वाहन नहीं खरीद पाया, क्या मुझे टोल नाकों पर शुल्क देना होगा या मुझे फ्री फासटैग कैसे और कहां मिलेगा? You can apply online at Fastag Issuance Portal for Exempted Catagories The vehicle you purchase should be in your name & desired changes should be made in the vehicle & RC should also be… 1 0 148 How can I activate Fastag which is already pre-installed on my new car? Download the app of the FASTag issuer bank & link it as per the procedure. For any further assistance you shall call the customer care to guide you through the process. 1 0 140 What is Nhai fast tag customer care no? It's 1033. 1 0 199 How to surrender old fast tag and get new one? Raise a surrender request with the FASTag issuer bank & close your wallet to get the unused amount refunded back to your account. 1 0 1213 मेरे फ़ास्ट टेग में पैमेंट ऐड नही हो रहा है ।your account feeze show ho rha h. क्या करें? Your FASTag might be in holtist, for which you have to call customer care of the concerned issuer bank & get the hotlist removed. In case of NHAI FASTag you have to call 1033 helpline. Secondly,… 1 0 3 No questions added by Indian Highways Management Company Limited. Does the tow vehicle is exempted from toll charges ? No, it does not. 1 0 7 My Airtel fastag has been blacklisted. It is not getting recharged. The customer care number is of no use. What to do? You shall call NHAI helpline at 1033 for further assistance/escalation. 1 0 8 Where to raise complaint when toll beam damages the car? At guilalu toll after the tag debitted the toll the beam rose up and as soon as we moved our car the beam dropped again damaging the car. Where and to whom should one raise the complaint? You may raise a complaint with the 1033 NHAI helpline. 1 0 5 मेरे फ़ास्ट टेग में पैमेंट ऐड नही हो रहा है ।your account feeze show ho rha h. क्या करें? Your FASTag might be in holtist, for which you have to call customer care of the concerned issuer bank & get the hotlist removed. In case of NHAI FASTag you have to call 1033 helpline. Secondly,… 1 0 3 On my fastag, bank name is not mentioned. How to know which bank it is linked to? It most probably is an NHAI/IHMCL FASTag then. 1 0 66
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