Home |Indian Highways Management Company Limited Indian Highways Management Company Limited 298 Answers, 7099 Claps, 361296 Views Share × Feeds Questions Answers How to update kyc of fastag, even though I updated all document voter Id, photo but status is pending. How to overcome this? The TAT to update the KYC after successful submission of documents is 7 working days max., For any query you can call 1033 helpline. 1 0 22 I had amount of 1200 in old fastag, but somehow got new fastag on the same vehicle and now the old fastag is destroyed. How can i get or transfer the amount which was in my old fastag to new one? You have to surrender the old FASTag with the issuing bank & then the unused amount will be refunded back to your account. 1 0 110 I've bought a used car on which fastag is there. When I checked, chasis no is linked with it instead of reg no. I'm not able to recharge it or view balance. The mobile number of previous owner is not available. What to do? Everyone "Must" get the FASTag surrendered when buying a used car, as FASTags are non-transferable. You cannot use it for long & face various difficulties. Get in touch with the previous… 1 0 89 How to change email address as the one mentioned in fastag is incorrect? You shall raise a "change request" with the FASTag issuer bank. 1 0 20 I have recently bought a car and it has Axis Bank fastag but the previous owner is not responding and I am unable to contact him, can I deactivate that fastag on behalf of him? No, You cannot surrender the tag on someone else's behalf. The previous owner only can surrender his tag. 1 0 16 How to surrender the fast tag from the existing operator? You shall raise a surrender request with the FASTag issuer bank for closure. Please note that only the owner of the said FASTag is authorised to close/surrender the FASTag. 1 0 72 Why we cannot purchase a new fastag after closing the existing one? The existing tag might either be blacklisted or not properly surrendered yet. kindly ask the issuer bank to surrender properly. 1 0 58 How to unblock my fastag which is blocked due to not connected with vehicle registration no.? Kindly raise a complaint with the FASTag issuer bank for timely resolution of the same. 1 0 114 I have sufficient balance in my fastag account. But the scanner said my fastag acct has insufficient balance. The tollgate agency manually took my toll amount. The toll amount was later deducted from fastag. What I have to do to rectify the problem? You shall raise a double deduction complaint with the FAStag issuer bank & 1033 helpline. 1 0 26 I sold a car to a friend, and cancelled my ICICI fast tag - they gave my deposit back. But the fast tag was on the vehicle, and during travel the balance became -40, thus putting it in blacklist. Now, I am trying to pay the Rs 140 as required, but as the account is already cancelled, there is no way to pay it. I have called ICICI bank 20 times and logged into their portal, but there seems to be no way to recharge / pay CUG / onewallet for the car. What to do? You shall get the FASTag removed from the windscreen of the car & raise a written complaint with the FAStag issuer bank ICICI for timely resolution. If you do not get any resolution then you shall… 1 0 90 How can i deactivate fast tag of 1st owner of my car from axis bank as still my newly purchase fast tag from icici bank shows blacklisted? You can not surrender the tag by yourself as there is an account linked to every FASTag & as per RBI, only the owner of the account can raise a surrender request & get it closed. Kindly get in… 1 0 165 I have bought a used car. It had an IHMCL Fastag linked with it. I don't know the previous owner of the car. How can I get the fastag account closed ? Customer care gave me the mobile number associated with the Fastag, but that number is not working. You can not surrender the tag by yourself as there is an account linked to every FASTag & as per RBI, only the owner of the account can raise a surrender request & get it closed. Kindly get in… 1 0 658 How to activate blocked fastag? You shall raise an unblock request with your FAStag issuer bank, in case of NHAI FAStag you shall call 1033 helpline. 1 0 335 My old fast tag sticker has come off and is not working anymore. How can I get a new sticker for the same old fast tag ? You shall apply for a replacement tag from any authorised POS agent of your FASTag issuer bank. 1 0 115 मैं बाएं पैर से 60% दिव्यांग हूं और 2017 में जानकारी के अभाव में विकलांग कोटे से वाहन नहीं खरीद पाया, क्या मुझे टोल नाकों पर शुल्क देना होगा या मुझे फ्री फासटैग कैसे और कहां मिलेगा? You can apply online at Fastag Issuance Portal for Exempted Catagories The vehicle you purchase should be in your name & desired changes should be made in the vehicle & RC should also be… 1 0 38 How can I activate Fastag which is already pre-installed on my new car? Download the app of the FASTag issuer bank & link it as per the procedure. For any further assistance you shall call the customer care to guide you through the process. 1 0 25 What is Nhai fast tag customer care no? It's 1033. 1 0 50 How to surrender old fast tag and get new one? Raise a surrender request with the FASTag issuer bank & close your wallet to get the unused amount refunded back to your account. 1 0 155 What is the helpline number of fastag authority? 1033 1 0 50 How can i get multiple toll plaza monthly pass on fastag? You can get monthly passes for different toll plazas via the same process of purchasing a monthly pass. 1 0 415 How to do fastag kyc updates if I am unable to login with my registered phone number? Kindly call 1033 helpline to guide you through the process. 1 0 133 I have a pre-owned car and it shows fastag is blacklisted. And i dont have contact of the 1st owner. How should i solve this problem? You need to get in touch with the previous owner of the vehicle anyhow & ask him/her to surrender the said tag & then apply for a fresh one. You can still get one registered on your name now from… 1 0 105 What is the procedure of canceling my idfc bank fastag? Raise a surrender request with the FASTag issuer bank IDFC for timely resolution of the same. 1 0 47 How and on which portal can I upload my documents for KYC for unblocking my vehicle 's blocked fastag? In case of the NHAI tag the documents shall be uploaded to the IHMCL FASTag portal. 1 0 67 I have NHAI wallet fastag. I requested for replacement in the portal and balance is available in waller and bought new NHAI fastag through Flipkart as per customer care 1033 advice. I got the fastag of IDFC . Now how to transfer the amount available in NHAI wallet to new fastag of IDFC or withdraw the amount. The old fastag is still in replacement status. Kindly close your wallet to get the unused amount refunded in your account. You can call 1033 helpline to guide you through the process. 1 0 547 I wrongly recharged 2,00,000 Rs in my fast tag. How to get back this amount as I want to keep only 2000? Raise a complaint with the FAStag issuer bank for the same. 1 0 58 What is IHMCL customer care number? It is 1033. 1 6 147 I have already fastag with recharge. And I want to pass toll plaza with my army ID card without deduct money from fasttag. What should I do? There is no such provision of crossing the toll plaza without paying the toll & only showing the army ID. 1 0 85 What to do as I uploaded all required documents in my fastag portal but status of KYC is pending and unable to recharge my account? The max. TAT for KYC update is 7 working days after successful submission of valid proofs. 1 0 101 How can I get my amount back as I had recharged the fastag for 1000 and sold my car? Surrender the said tag & get the wallet balance refunded in your account. Raise a surrender request with the FASTag issuer bank. 1 0 93 What to do as I am trying to recharge my IHMCL fastag through gpay but it is showing failed? Kindly check if your tag is in hotlist status if yes then call 1033 helpline to remove the hotlist status, else check for KYC, if it needs updation, follow the procedure for KYC. 1 0 129 Within how many kms local pass is acceptable in nearby toll? Local pass is valid for only one toll plaza & as per rule your residence shall be within the radius of 20 km. of that plaza. 1 0 248 When I put my vehicle registration number in the fastag app it shows data not available. Why? The tag might have been registered with your chassis number, try with that. 1 0 2337 I have an IDFC First Bank fastag account. I wish to switch to another fastag service provider. But IDFC is not helping me to close my account. Their customer care keeps on telling me to email them. But none of my emails get replied not i am getting called back. My emails are either getting ignored or neglected. What shall I do now? Raise a complaint against IDFC on 1033 helpline. 1 0 184 I bought a pre-owned car. My car is blacklisted for issuance of a new fast tag even though the previous owner has paid all dues. How do I remove the blacklist and get a new fast tag? Ask the old owner to surrender the tag & get it closed in order for you to get a new tag with your details. 1 0 49 I purchaged a secondhand car from Gujarat. I want to buy a fastag for my car but it's showing that vehicle registration number is blacklisted from NPCI. What can I do to buy new fastag? Contact the previous owner to get the tag surrendered before purchasing a used vehicle otherwise it will always create an issue. 1 0 6 I was having ihmcl fastag for my car and the same i closed 2.5 years ago but still it's going blacklisted in NPCI site because of this i am not able to buy new fastag. Complained 100 times on 1033 but still no resolution. What to do now? Share your complaint no. received from 1033 helpline & mail @ETC NODAL for further processing. 1 0 15 How to close idfc fastag account? Raise a surrender request with the FASTag issuer bank IDFC. Call their customer care or mail at etollservices@idfcfirstbank.com 1 0 1782 Where to complain if IDFC bank didnt respond to my call or mail with respect to FASTAG blacklist? You can call their customer care or mail at etollservices@idfcbank.com 1 6 342 I bought a second hand car and want to get a new fasttag. I have tried multiple wallets. Every time I am told the car had a black-listed fasttag . There is no fast tag on the car. What do I do to sort this out ? The tag might be active on the last owner's name, you should ask the previous owner of the vehicle to get it surrendered & then you will be able to purchase a new tag in your name. 1 0 101 While recharging Fastag, a window opens which says that your account is inactive for the last one year.Update your kyc identification number. How to do that? Update your KYC with the FAStag issuer bank & in case of NHAI FASTag you can upload your documents in the IHMCL portal or in the myfastag app. 1 0 131 I recharged my fastag with monthly pass for mayar toll plaza,hisar, haryana. My balance was deducted but recharge failed and shows an error. Where i can complain and get my balance back? Complain @ 1033 NHAI helpline. 1 0 866 Where I can update my fasttag kyc? You can update your NHAI FASTag KYC in the IHMCL portal or myfastag app. 1 0 47 I cant recharge my icici bank fasttag using vehicle number.It says vehicle number not mapped.Update registered vehicle number to start using tag.Pending for approval. What to do? You shall try it with the chassis no. as at the time of vehicle delivery only a temporary registration number is provided thus the team registers the vehicle with the chassis number. 1 0 729 I have logged fastag.ihmcl.com but there is no option for kyc updation. How to proceed? https://ihmcl.co.in/ is the link. You may use the myfastag app as well. 1 0 1597 I have an Equitas FastTag for my Hyundai Verna car.l sold out and purchased a new Toyota Innova.How can l change the Fastag to the new car? FASTags are non-transferable, you have to surrender the old tag & get a new one installed for your new car. 1 0 32 My Fastag is active. But due to non-kyc compliance, can I cross the toll plazas? I have submitted the KYC documents yesterday. You can use the balance in your FASTag till it gets exhausted but after that you will not be able to recharge it until the KYC is approved. The TAT for KYC update is 7 working days max. 1 79 1564 How long will it take to approve pending KYC approval at fastag site? The Max. TAT for KYC update is 7 days. 1 23 1206 I am unable to recharge my fasttag account. Even after updatkng my kyc details it will showing kyc pending. How to rectify it? Wallet issuer is NHAI TAT to update the KYC after successful submission of documents is 7 working days max. For any further assistance you can call 1033 helpline. 1 0 152 I am going to change the name of the owner of my car. so how can i change the name that is on my fastag or how can new owner apply for new fastag while there is already fastag issued with the same vehicle number? A new FASTag could be applied after the old one gets surrendered by the old owner. FASTags are non-transferable so, surrender the old one & purchase a new one from the FASTag issuer of your choice.… 1 0 1570 No questions added by Indian Highways Management Company Limited. I have updated the KYC by logging into IHMCL via my VRN and OTP. The status of the request is still pending and I am unable to use my tag as wallet is not getting recharged. What should I do? The Max. TAT for KYC update is 7 working days, it could be updated anytime in between though. 1 0 64 How can I change my e-mail address in IHMCL fastag? Via the Myfastag app. portal else call 1033 NHAI helpline to guide you through this. 1 0 34 How to change the mobile number of Fastag issued by IHMCL (NHAI)? There is no provision of changing registered mobile number in NHAI/IHMCL FASTag. 1 0 85 I was having ihmcl fastag for my car and the same i closed 2.5 years ago but still it's going blacklisted in NPCI site because of this i am not able to buy new fastag. Complained 100 times on 1033 but still no resolution. What to do now? Share your complaint no. received from 1033 helpline & mail @ETC NODAL for further processing. 1 0 15 How to edit fastag profile in IHMCL and also my KYC? For submission of KYC documents one needs to login in the myfastag app portal & submit the documents accordingly. 1 3 54
1
0
22