Kindly close your wallet to get the unused amount refunded in your account. You can call 1033 helpline to guide you through the process.

Raise a complaint with the FAStag issuer bank for the same.

It is 1033.

There is no such provision of crossing the toll plaza without paying the toll & only showing the army ID.

The max. TAT for KYC update is 7 working days after successful submission of valid proofs. 

Surrender the said tag & get the wallet balance refunded in your account. Raise a surrender request with the FASTag issuer bank.

Local pass is valid for only one toll plaza & as per rule your residence shall be within the radius of 20 km. of that plaza.

The tag might have been registered with your chassis number, try with that.

Raise a complaint against IDFC on 1033 helpline.

Ask the old owner to surrender the tag & get it closed in order for you to get a new tag with your details.

Raise a surrender request with the FASTag issuer bank IDFC. Call their customer care or mail at etollservices@idfcfirstbank.com

You can call their customer care or mail at etollservices@idfcbank.com

The tag might be active on the last owner's name, you should ask the previous owner of the vehicle to get it surrendered & then you will be able to purchase a new tag in your name.

Update your KYC with the FAStag issuer bank & in case of NHAI FASTag you can upload your documents in the IHMCL portal or in the myfastag app.

Complain @ 1033 NHAI helpline.

You can update your NHAI FASTag KYC in the IHMCL portal or myfastag app.

You shall try it with the chassis no. as at the time of vehicle delivery only a temporary registration number is provided thus the team registers the vehicle with the chassis number.

https://ihmcl.co.in/ is the link. You may use the myfastag app as well.

FASTags are non-transferable, you have to surrender the old tag & get a new one installed for your new car.

You can use the balance in your FASTag till it gets exhausted but after that you will not be able to recharge it until the KYC is approved. The TAT for KYC update is 7 working days max.

The Max. TAT for KYC update is 7 days.

TAT to update the KYC after successful submission of documents is 7 working days max. For any further assistance you can call 1033 helpline.

A new FASTag could be applied after the old one gets surrendered by the old owner. FASTags are non-transferable so, surrender the old one & purchase a new one from the FASTag issuer of your choice.…

The old FASTag needs to be cancelled in the first place & then you can apply for a fresh one after the name change.

No, it takes time to surrender the tag & offload from the system.

The customer needs to remember the FASTag issuer bank & his registered mobile number. Call the issuer bank & raise a surrender request.

You can call 1033 helpline & escalate the issue.

Fastags are non transferable, you shall surrender the old tag & get a new one.

Raise a surrender request with FASTag issuer bank & close your wallet to get the amount refunded in your desired account.

In the case of NHAI FASTag you can upload the documents in the NHAI FASTag portal itself.

You shall raise a complaint with the NHAI helpline 1033.

The TAT for KYC updation is 7 working days max. post successful submission of the relevant documents.

Upload the same document for both ID proof & address proof.

Different banks have different TAT for KYC updation, In case of NHAI FASTag the max. TAT is 7 working days.

The previous owner needs to surrender the same & get it removed from blacklist. you can raise a complaint with the FASTag issuer bank SBI.

No, the balance could not be transferred. You need to surrender the old tag & get the refund of the balance in your desired account.

First you need to check with the TIS NHAI that if the return journey facility is available at that particular toll plaza as a very plazas does not have this facility, if the facility is available you…

Remove the old one & place the new one in the center of the front windscreen from inside the vehicle.

You can check your statements from the FAStag issuer bank.

You have to surrender the old tag & get a new one fixed. FASTags are non-transferable.

You can call PayTm to get it removed from the blacklist or you can call 1033 helpline to guide you further.

Yes, you can pool all your vehicles in one wallet but all FASTag's must be from the same vendor for this process.

This is to inform you that the TAT to update the KYC after successful submission of documents is 7 working days max., For any query you can call 1033 helpline.

You can call 1033 helpline or mail at etc.nodal@ihmcl.com with all the relevant details.

You can call your FASTag issuer bank for the details. In case of NHAI FASTag you can call the 1033 helpline.

As soon as the old tag gets surrendered & removed from the system database of the old issuer, you will be able to purchase a new tag.

TAT to update the KYC after successful submission of documents is 7 working days max., For any further query you can call 1033 helpline.

You need to wait for some time, the amount either gets recharged in your wallet or gets refunded in your source account, max. TAT for the same is 15 days. If you didn't get the amount either way within…

You shall raise a blacklist removal request with the SBI because they are the final authority to remove the said blacklist.

You need to close the wallet from the portal & the amount will be refunded in your bank account then. For any further enquiry you can call NHAI helpline 1033.