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Indian Highways Management Company Limited

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I have NHAI wallet fastag. I requested for replacement in the portal and balance is available in waller and bought new NHAI fastag through Flipkart as per customer care 1033 advice. I got the fastag of IDFC . Now how to transfer the amount available in NHAI wallet to new fastag of IDFC or withdraw the amount. The old fastag is still in replacement status.

Kindly close your wallet to get the unused amount refunded in your account. You can call 1033 helpline to guide you through the process.

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I wrongly recharged 2,00,000 Rs in my fast tag. How to get back this amount as I want to keep only 2000?

Raise a complaint with the FAStag issuer bank for the same.

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What is IHMCL customer care number?

It is 1033.

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I have already fastag with recharge. And I want to pass toll plaza with my army ID card without deduct money from fasttag. What should I do?

There is no such provision of crossing the toll plaza without paying the toll & only showing the army ID.

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What to do as I uploaded all required documents in my fastag portal but status of KYC is pending and unable to recharge my account?

The max. TAT for KYC update is 7 working days after successful submission of valid proofs. 

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How can I get my amount back as I had recharged the fastag for 1000 and sold my car?

Surrender the said tag & get the wallet balance refunded in your account. Raise a surrender request with the FASTag issuer bank.

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Within how many kms local pass is acceptable in nearby toll?

Local pass is valid for only one toll plaza & as per rule your residence shall be within the radius of 20 km. of that plaza.

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When I put my vehicle registration number in the fastag app it shows data not available. Why?

The tag might have been registered with your chassis number, try with that.

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I have an IDFC First Bank fastag account. I wish to switch to another fastag service provider. But IDFC is not helping me to close my account. Their customer care keeps on telling me to email them. But none of my emails get replied not i am getting called back. My emails are either getting ignored or neglected. What shall I do now?

Raise a complaint against IDFC on 1033 helpline.

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I bought a pre-owned car. My car is blacklisted for issuance of a new fast tag even though the previous owner has paid all dues. How do I remove the blacklist and get a new fast tag?

Ask the old owner to surrender the tag & get it closed in order for you to get a new tag with your details.

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How to close idfc fastag account?

Raise a surrender request with the FASTag issuer bank IDFC. Call their customer care or mail at etollservices@idfcfirstbank.com

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Where to complain if IDFC bank didnt respond to my call or mail with respect to FASTAG blacklist?

You can call their customer care or mail at etollservices@idfcbank.com

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I bought a second hand car and want to get a new fasttag. I have tried multiple wallets. Every time I am told the car had a black-listed fasttag . There is no fast tag on the car. What do I do to sort this out ?

The tag might be active on the last owner's name, you should ask the previous owner of the vehicle to get it surrendered & then you will be able to purchase a new tag in your name.

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While recharging Fastag, a window opens which says that your account is inactive for the last one year.Update your kyc identification number. How to do that?

Update your KYC with the FAStag issuer bank & in case of NHAI FASTag you can upload your documents in the IHMCL portal or in the myfastag app.

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I recharged my fastag with monthly pass for mayar toll plaza,hisar, haryana. My balance was deducted but recharge failed and shows an error. Where i can complain and get my balance back?

Complain @ 1033 NHAI helpline.

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Where I can update my fasttag kyc?

You can update your NHAI FASTag KYC in the IHMCL portal or myfastag app.

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I cant recharge my icici bank fasttag using vehicle number.It says vehicle number not mapped.Update registered vehicle number to start using tag.Pending for approval. What to do?

You shall try it with the chassis no. as at the time of vehicle delivery only a temporary registration number is provided thus the team registers the vehicle with the chassis number.

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I have logged fastag.ihmcl.com but there is no option for kyc updation. How to proceed?

https://ihmcl.co.in/ is the link. You may use the myfastag app as well.

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I have an Equitas FastTag for my Hyundai Verna car.l sold out and purchased a new Toyota Innova.How can l change the Fastag to the new car?

FASTags are non-transferable, you have to surrender the old tag & get a new one installed for your new car.

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My Fastag is active. But due to non-kyc compliance, can I cross the toll plazas?  I have submitted the KYC documents yesterday.

You can use the balance in your FASTag till it gets exhausted but after that you will not be able to recharge it until the KYC is approved. The TAT for KYC update is 7 working days max.

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How long will it take to approve pending KYC approval at fastag site?

The Max. TAT for KYC update is 7 days.

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I am unable to recharge my fasttag account. Even after updatkng my kyc details it will showing kyc pending. How to rectify it? Wallet issuer is NHAI

TAT to update the KYC after successful submission of documents is 7 working days max. For any further assistance you can call 1033 helpline.

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I am going to change the name of the owner of my car. so how can i change the name that is on my fastag or how can new owner apply for new fastag while there is already fastag issued with the same vehicle number?

A new FASTag could be applied after the old one gets surrendered by the old owner. FASTags are non-transferable so, surrender the old one & purchase a new one from the FASTag issuer of your choice.…

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I bought a second hand car and ownership is yet to be transferred. Can I get FASTag kyc in my name?

The old FASTag needs to be cancelled in the first place & then you can apply for a fresh one after the name change.

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Can one purchase another Fastag immediately after requesting the Fastag issuer to surrender the old Fastag for the same vehicle?

No, it takes time to surrender the tag & offload from the system.

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I forgot my fast tag number and How to close my fast tag?

The customer needs to remember the FASTag issuer bank & his registered mobile number. Call the issuer bank & raise a surrender request.

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I have axis bank fasttag. It's not recharging. message comes your max limit of this month of Rs 5000 exceeded. But i have not used even Rs 1000. I called helpline number they says to send email it will be corrected. I mailed them they replied it will be rectified in 3 working days. How to travel now as i have to pay more amount on every day and 2 days have passed no action taken?

You can call 1033 helpline & escalate the issue.

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When I purchased a new car the dealer probably punched in a wrong telephone number while getting the FASTAG. It is from IDFC bank. IDFC Bank is not willing to change the number till I give them the old number which I don’t know. Even the dealer doesn’t know as it was his typing mistake. Therefore I don’t get updates of deductions and balance. What can be done? Can I buy another FASTAG from another bank or get the existing FASTAG transferred to another bank?

Fastags are non transferable, you shall surrender the old tag & get a new one.

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I have a travera car, and i obtain the axis fast tag and recently my car has damaged by accident and it's not repairable so we decided to give it for scrap. So we want to cancel our fasttag. How can i get my refund?

Raise a surrender request with FASTag issuer bank & close your wallet to get the amount refunded in your desired account.

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Where to upload the Fastag KYC documents?

In the case of NHAI FASTag you can upload the documents in the NHAI FASTag portal itself.

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I have tried a lot to recharge my fast tag but due to kyc problem I am not able to rechage it.I tried 10 times to update my kyc but every time it was rejected.My tag balance is now in minus. I have to pay double daily. What could I do? Can i change my tag?

You shall raise a complaint with the NHAI helpline 1033.

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How much time it will take to update my profile from non kyc to kyc fastag account,as it has been more than 10 hours that I have uploaded my documents and photo but kyc has not been processed yet?

The TAT for KYC updation is 7 working days max. post successful submission of the relevant documents.

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How to get fastag KYC when there is disparity in name in RC and DL?

Upload the same document for both ID proof & address proof.

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How many days to get KYC updated in FASTag?

Different banks have different TAT for KYC updation, In case of NHAI FASTag the max. TAT is 7 working days.

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I have preowned car for which sbi fast tag is blacklisted and that pre owner is not replying properly.How can I remove that fasttag from blacklist?

The previous owner needs to surrender the same & get it removed from blacklist. you can raise a complaint with the FASTag issuer bank SBI.

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How can I transfer the amount from my old fastag to the new fastag?

No, the balance could not be transferred. You need to surrender the old tag & get the refund of the balance in your desired account.

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I made up and down journey within 12 hours. Full amount got deducted on both sides and the concession charge was not received? What is the procedure to get back the amount?

First you need to check with the TIS NHAI that if the return journey facility is available at that particular toll plaza as a very plazas does not have this facility, if the facility is available you…

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My fastag was blacklisted and rejected for renewal. I purchased new one from another bank. Where can I stick this ?

Remove the old one & place the new one in the center of the front windscreen from inside the vehicle.

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My fasttag was issued by car vendor and I want to check my old deductions. How can I retrieve old transactions?

You can check your statements from the FAStag issuer bank.

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Recently I bought a car from a second-hand showroom. I want to change the details of fastag to my own such as mobile no. Email id and adress. What can i do for this or shall i buy a new fastag for the same vehicle?

You have to surrender the old tag & get a new one fixed. FASTags are non-transferable.

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I have not been using fastag for 3-4 months. But threshold balance is intact. Now it is showing my car number is blacklisted by NPCI. I was using paytm fastag and I have closed the fastag from paytm also. But now I am ordering a new fastag and status still the same that my car number is blacklisted by NPCI. How to get it removed from blacklist. Whom to call?

You can call PayTm to get it removed from the blacklist or you can call 1033 helpline to guide you further.

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I have 5 commercial vehicle. But my all fastag are linked with different banks. So it is possible to link all my fastag to one account? I want to pay my toll tax from one account. Is it possible??

Yes, you can pool all your vehicles in one wallet but all FASTag's must be from the same vendor for this process.

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I am unable to recharge my fasttag account. Even after updatkng my kyc details it will showing kyc pending. How to rectify it.Wallet issuer is NHAI?

This is to inform you that the TAT to update the KYC after successful submission of documents is 7 working days max., For any query you can call 1033 helpline.

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My car is blacklisted from 1 and a half year though i have balance on it. I have given plenty of complain to nhai but my issue had not solved as the Fastag is from Nhai. What will i do now?

You can call 1033 helpline or mail at etc.nodal@ihmcl.com with all the relevant details.

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I updated the fastag app and don't know the customer id and tried to put phone numbers from which I may have applied, but no number supports. How to know the customer Id?

You can call your FASTag issuer bank for the details. In case of NHAI FASTag you can call the 1033 helpline.

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How much time it takes to get new fastag after surrendering old one?

As soon as the old tag gets surrendered & removed from the system database of the old issuer, you will be able to purchase a new tag.

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I have uploaded my kyc in the portal after getting below message. It is more than 2 days now and the kyc is approved and so I am unable to use my tag. How to proceed? Dear Customer, your IHMCL FASTag wallet creation date is 15/12/2019. As per RBI guidelines, please update your Full KYC details (ID and Address Proof) by logging on to https://fastag.IHMCL.com before 15/12/2020 to continue loading and usage of the wallet.

TAT to update the KYC after successful submission of documents is 7 working days max., For any further query you can call 1033 helpline.

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I paid Rs 400 and Rs 200 in fastag account but this amount has not been reflected in the recharge. What to do?

You need to wait for some time, the amount either gets recharged in your wallet or gets refunded in your source account, max. TAT for the same is 15 days. If you didn't get the amount either way within…

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I was using SBI Fastag when raised surrender request my balance was Rs40 then Got 240 rupees refund. When I tried to apply new one from another bank they are saying my vehicle blacklisted by SBI. I contacted SBI they are asking me to call 1033. They are saying bank has to do this. Now I don't even have active fastag account to recharge. This seems some system issue how can I get my vehicle in whitelist?

You shall raise a blacklist removal request with the SBI because they are the final authority to remove the said blacklist.

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I had closed my NHAI fast tag as I had to sell my car, and it was mentioned on the NHAI wallet website that the amount will be transferred to the given bank account which I had provided. Although the tag account is closed but the wallet is not closed and now i am not able to transfer the balance amount. How can I get my money in this case?

You need to close the wallet from the portal & the amount will be refunded in your bank account then. For any further enquiry you can call NHAI helpline 1033.

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No questions added by Indian Highways Management Company Limited.

I have NHAI wallet fastag. I requested for replacement in the portal and balance is available in waller and bought new NHAI fastag through Flipkart as per customer care 1033 advice. I got the fastag of IDFC . Now how to transfer the amount available in NHAI wallet to new fastag of IDFC or withdraw the amount. The old fastag is still in replacement status.

Kindly close your wallet to get the unused amount refunded in your account. You can call 1033 helpline to guide you through the process.

Chat 1 Clap 0 Views 59

I wrongly recharged 2,00,000 Rs in my fast tag. How to get back this amount as I want to keep only 2000?

Raise a complaint with the FAStag issuer bank for the same.

Chat 1 Clap 0 Views 15

What is IHMCL customer care number?

It is 1033.

Chat 1 Clap 0 Views 14

What to do as I uploaded all required documents in my fastag portal but status of KYC is pending and unable to recharge my account?

The max. TAT for KYC update is 7 working days after successful submission of valid proofs. 

Chat 1 Clap 0 Views 8

I have already fastag with recharge. And I want to pass toll plaza with my army ID card without deduct money from fasttag. What should I do?

There is no such provision of crossing the toll plaza without paying the toll & only showing the army ID.

Chat 1 Clap 0 Views 12

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