I have been trying to update my kyc of NHAI Fastag since 2 months but saying some other reason and rejecting my kyc. I want to close my account now immediately. How to do it?

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• 
  Indian Highways Management Company Limited
  

  Answered on July 13,2022
  I have bought a used car. It had an IHMCL Fastag linked with it. I don't know the previous owner of the car. How can I get the fastag account closed ? Customer care gave me the mobile number associated with the Fastag, but that number is not working.
  You can not surrender the tag by yourself as there is an account linked to every FASTag & as ...
  
  1 0 2222
• 
  Indian Highways Management Company Limited
  

  Answered on March 09,2021
  I have recharged my fastag on 5th March 2021 with Rs.800. But my fastag wallet balance remain Same. And the recharged amount of Rs. 800 is showing in master account balance. What is the difference between wallet balance and master account balance ?
  The amount shall show in FASTag wallet balance.
  
  1 27 579
• 
  Indian Highways Management Company Limited
  

  Answered on December 30,2021
  I have uploaded my kyc in the portal after getting below message. It is more than 2 days now and the kyc is approved and so I am unable to use my tag. How to proceed? Dear Customer, your IHMCL FASTag wallet creation date is 15/12/2019. As per RBI guidelines, please update your Full KYC details (ID and Address Proof) by logging on to https://fastag.IHMCL.com before 15/12/2020 to continue loading and usage of the wallet.
  TAT to update the KYC after successful submission of documents is 7 working days max., For any further query ...
  
  1 135 2661
• 
  Indian Highways Management Company Limited
  

  Answered on November 09,2022
  I was having ihmcl fastag for my car and the same i closed 2.5 years ago but still it's going blacklisted in NPCI site because of this i am not able to buy new fastag. Complained 100 times on 1033 but still no resolution. What to do now?
  Share your complaint no. received from 1033 helpline & mail @ETC NODAL for further processing.
  
  1 0 144
• 
  Indian Highways Management Company Limited
  

  Answered on March 21,2023
  How to complete kyc for fastag offline? I have a NHAI fastag and have completed the kyc process 10 times but every time it gives the same error.
  There is no way of doing the KYC offline, kindly contact NHAI helpline 1033 for step by step guidance ...
  
  1 0 212
• 
  Indian Highways Management Company Limited
  
  How to activate or link your NHAI FASTag with Bank account or NHAI wallet?
  The activation process is simple as all one need to do is download My FASTag App (available on both ...
  
  1 0 3193
• 
  Indian Highways Management Company Limited
  

  Answered on February 15,2022
  How much time it will take to update my profile from non kyc to kyc fastag account,as it has been more than 10 hours that I have uploaded my documents and photo but kyc has not been processed yet?
  The TAT for KYC updation is 7 working days max. post successful submission of the relevant documents.
  
  1 0 891
• 
  Indian Highways Management Company Limited
  

  Answered on June 04,2022
  How to do fastag kyc updates if I am unable to login with my registered phone number?
  Kindly call 1033 helpline to guide you through the process.
  
  1 0 660
• 
  Indian Highways Management Company Limited
  

  Answered on December 24,2022
  I have given request to close my Fastag to IDFC bank 10days ago with all documents to their support email id. I was promised Tag closure in 7 days. But now no one at IDFC is replying back. At NHAI the IDFC tag is still showing as exists. What to do?
  You can escalate to NHAI helpline 1033 for further assistance.
  
  1 0 0
• 
  Indian Highways Management Company Limited
  

  Answered on June 16,2023
  How do I find out if KYC update for Fastag has been updated in record. Also how can I change an e- mail address that is linked with it?
  You may contact the 1033 helpline for clarification regarding the same, you may change your email address from the ...
  
  1 0 46
• 
  Indian Highways Management Company Limited
  

  Answered on August 21,2021
  My fast tag in my vehicle not detecting the amount automatically when I reach the tolls.Instead I have to wait for handgun,toll booth person has to come and scan with handgun every time ,even I maintain fast tag balance more than rs 500.How to get rid of this problem?
  Though it is not possible that the tag doesn't read at any toll and could only be read by ...
  
  1 0 799
• 
  Indian Highways Management Company Limited
  

  Answered on January 27,2022
  There's money in my Paytm wallet but at toll gate they said zero balance and charged twice the amount. Where to complain?
  You can complain with the PayTm or NHAI helpline 1033.
  
  1 0 54
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  Indian Highways Management Company Limited
  

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  Indian Highways Management Company Limited
  

  Answered on April 20,2022
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  Indian Highways Management Company Limited
  

  Answered on September 07,2021
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  Answered on May 15,2023
  The fastag on my new car was activated using the Chasis number. I have my registered vehicle number now, how can I link to my already functional Fastag ?
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  Indian Highways Management Company Limited
  

  Answered on February 12,2021
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