Home |FASTag |
Where to raise complaint when toll beam damages the car? At guilalu toll after the tag debitted the toll the beam rose up and as soon as we moved our car the beam dropped again damaging the car. Where and to whom should one raise the complaint?
Where to raise complaint when toll beam damages the car? At guilalu toll after the tag debitted the toll the beam rose up and as soon as we moved our car the beam dropped again damaging the car. Where and to whom should one raise the complaint?
Share
Indian Highways Management Company Limited 
Answered on September 11,2023
You may raise a complaint with the 1033 NHAI helpline.
5 views
Guide
Click here to get a detailed guide
How to fix fastag issues?
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Click here to get a detailed guide
Related Questions
-
Indian Highways Management Company Limited
Answered on December 30,2021I have recharged my fastag on 9th April 2021 with Rs.300. But my fastag is showing as blacklisted when my vehicle passed through fastag lane. Hence declined to move forward. Toll tax people are charging double of the amount to go through Fast tag lane. Further, I recharged with Rs. 150 and after passing through two tolls thereafter for the amount not more than total of Rs 60, my current balance next day is again Rs.0.00. What should I do?
You need to raise a complaint with the FASTag issuer bank for timely redressal of the same.
1
0
803
-
Indian Highways Management Company Limited
Answered on March 03,2022I am going to change the name of the owner of my car. so how can i change the name that is on my fastag or how can new owner apply for new fastag while there is already fastag issued with the same vehicle number?
A new FASTag could be applied after the old one gets surrendered by the old owner. FASTags are non-transferable ...
1
0
3697
-
Indian Highways Management Company Limited
Answered on July 13,2022I have bought a used car. It had an IHMCL Fastag linked with it. I don't know the previous owner of the car. How can I get the fastag account closed ? Customer care gave me the mobile number associated with the Fastag, but that number is not working.
You can not surrender the tag by yourself as there is an account linked to every FASTag & as ...
1
0
2089
-
Indian Highways Management Company Limited
Answered on August 14,2023I have bought a second hand car and that car was having a fastag of ICICI Bank which I didn't get with car. Later I take a new fastag of IDFC bank. And recharged it but the money goes in ICICI Bank's fastag which I am not having. What to do ?
Kindly contact the previous owner and ask him to raise a surrender request with the FASTag issuer bank ICICI & ...
2
0
47
-
Indian Highways Management Company Limited
Answered on March 19,2021Fastag deductions are so unreliable. I got a mail on 10th March for a journey made on 6th March on ICICIBank issued fastag. Similarly, received SMS for only 2 tolls till date while I crossed 4 on the way. Where to complain ?
Call ICICI helpline for fastag or you can call NHAI helpline 1033 & you can also mail escalations@icicibank.com keeping IHMCl ...
1
0
249
-
Indian Highways Management Company Limited
Answered on July 15,2021I got second hand car in 2016 when fasttag wasn't introduced. Now when I try to apply for a fastag, the system says that I already have a fastag, but I dont have. Not sure any bank created fasttag for the first hand car user. How to get a fasttag ?
You can call NHAI helpline 1033 with all the details of the vehicle and they will tell if there's an ...
1
0
262
-
Indian Highways Management Company Limited
Answered on January 12,2022I have 5 commercial vehicle. But my all fastag are linked with different banks. So it is possible to link all my fastag to one account? I want to pay my toll tax from one account. Is it possible??
Yes, you can pool all your vehicles in one wallet but all FASTag's must be from the same vendor for this ...
1
0
340
-
Indian Highways Management Company Limited
Answered on May 19,2023I've purchased 2nd hand car & used it's fastag twice. Then on next toll person told me that balance is not sufficient. So i did recharge. Then i received msg that fastag closure initiated, now what i need to do to get refund?
The refund of closure will be deposited to the previous owners account as the FASTag was in his name. ...
1
0
27
-
Indian Highways Management Company Limited
In case of harassment/ misconduct/ discourteous/ rude behavior of FASTag toll collection staff, what should we do?
In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll ...
1
0
456
-
Indian Highways Management Company Limited
Answered on February 23,2021I had Rs 1000 in my fastag wallet but I was charged double at the toll. Who will refund my undue paid money ?
Raise chargeback with the issuer bank with the cash receipt & toll deduction SMS.
1
0
407
-
Indian Highways Management Company Limited
Answered on March 18,2021By mistake, two FASTag has been delivered from two different banks for my car. How to surrender one fast tag ?
Surrender from the FASTag app of the particular bank you do not wish to keep.
1
0
293
-
Indian Highways Management Company Limited
Answered on September 22,2021What happenes if i have 2 fastag in one car?
There might be deductions from both of your tags & if one of those gets blacklisted for whatever reason ...
1
0
362
-
Indian Highways Management Company Limited
Answered on August 05,2021I have Airtel fastag. Toll has been deducted from Maharashtra tollbooth though my car is parked in Hyderabad. I am helpless as airtel refuses to accept any complaint. They need to check photograph of car at toll. This is a fraud. I would like to change the service provider. Is it possible?
First of all you should lodge a complaint with the NHAI helpline 1033 or mail to etc.nodal@ihmcl.com with all the details ...
1
0
1460
-
Try to help us answer..
-
What is Minimum (Reserved) balance of Paytm Fastag?What if toll fee is deducted from Reserved balance, whether the charge will be double on the return trip same day. ( Reserved balance and Paytm Wallet balnce auto recharged within few minutes of pay)
Write Answer
-
Are Air force civilian staff exempted from NHAI toll?
Write Answer
-
Meri car ka registration Delhi ka hai but sabhi documents barwala (hisar) home adress pr hai.kya local monthly pass bn skta hai.kyuki car ka registration bhi mere naam pr hai?
Write Answer
-
I had 2 fastag from airtel payment bank on 1 vehicle which i deactivated successfully. Even airtel is saying its deactivated and they cannot do anything. Still its showing black listed now i cannot get any new tag. What to do?
Write Answer
-
My wife's surname changed in all her documents after marriage, but we are facing an issue with Fastag KYC as her surname in vehicle registration is still different. What should we do in this situation?
Write Answer
-
What is Minimum (Reserved) balance of Paytm Fastag?What if toll fee is deducted from Reserved balance, whether the charge will be double on the return trip same day. ( Reserved balance and Paytm Wallet balnce auto recharged within few minutes of pay)
-
Trending Questions
-
Indian Highways Management Company Limited
Answered on February 05,2021Who are exempted from Toll Tax?
The following are exempted from Toll Tax. For Dignitaries as mentioned in Rule 11(a) exemption is available to vehicle transporting ...
2
0
16267
-
Indian Highways Management Company Limited
Answered on June 22,2021How can I register a complaint against wrong deduction from fastag in kollam bypass tollgate?
You can get in touch with your fastag issuer bank, furnish details of the transaction & all required documents ...
1
191
5584
-
VO TECHNOLOGIES FASTag
Answered on October 26,2022How to recharge my fastag if I forget all details?
Multiple Ways to Recharge FASTag: 1. Online Recharge with FASTag Issuer Bank Customer Portal 2. Via UPI Recharge ( PhonePe , ...
1
0
2132
-
Indian Highways Management Company Limited
Answered on May 25,2021Can I change my fastag service provider ?
Yes, you can always change your FASTag service provider as per your will. But you have to surrender your ...
1
800
30661
-
Indian Highways Management Company Limited
Answered on January 24,2022How can I refund amount from fastag wallet to my bank account?
You have to raise a surrender request & close the wallet to get the balance amount in your desired ...
2
1796
36842
-
Indian Highways Management Company Limited
Answered on September 07,2021How to change the mobile number registered in fastag ?
You can change that with the fastag issuer bank.
1
1960
39719
-
Indian Highways Management Company Limited
Answered on March 07,2022How to update kyc in fastag ?
In case of bank FASTag you shall upload your documents in the bank FASTag app. or portal or you ...
1
2206
43766
-
VO TECHNOLOGIES FASTag
Answered on October 26,2022How to close the icici bank fast tag account and get the refund?
Step 1 : Know Your ICICI FASTag Customer ID (Call to Customer Care 18002100104) Step 2 : Register Your Account ...
1
795
16625
-
Indian Highways Management Company Limited
Answered on February 01,2022How can I transfer the amount from my old fastag to the new fastag?
No, the balance could not be transferred. You need to surrender the old tag & get the refund of ...
1
0
17138
-
Indian Highways Management Company Limited
Answered on February 18,2021I have a fastag which is low in balance. While passing through fastag lane, I was charged double, Is it a rule?
You need to recharge your tag well before you cross through a toll at least 45 minutes prior. Yes ...
1
413
8307
Try to help us answer..
- What is Minimum (Reserved) balance of Paytm Fastag?What if toll fee is deducted from Reserved balance, whether the charge will be double on the return trip same day. ( Reserved balance and Paytm Wallet balnce auto recharged within few minutes of pay) Write Answer
- Are Air force civilian staff exempted from NHAI toll? Write Answer
- Meri car ka registration Delhi ka hai but sabhi documents barwala (hisar) home adress pr hai.kya local monthly pass bn skta hai.kyuki car ka registration bhi mere naam pr hai? Write Answer
- I had 2 fastag from airtel payment bank on 1 vehicle which i deactivated successfully. Even airtel is saying its deactivated and they cannot do anything. Still its showing black listed now i cannot get any new tag. What to do? Write Answer
- My wife's surname changed in all her documents after marriage, but we are facing an issue with Fastag KYC as her surname in vehicle registration is still different. What should we do in this situation? Write Answer
Top contributors this week
Gautham Krishna
Citizen Volunteer
PGN Property Management
Real Estate & Documentation Consultant with 21+ years of experience
Indian Highways Management Company Limited
Tahsildar, Kurnool District, AP / Govind Singh R
Advocate Sreekala B @6282313023
Civil rights litigation, Eviction litigation, Landlord & tenant litigation, Traffic ticket litigation, Will writing, Criminal Cases, Legal Translation from Malayalam to English, Matrimonial cases Contact No. 6282313023
Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
2. Check the documents required for application before applying.
3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.