Home |FASTag |I have given request to close my Fastag to IDFC bank 10days ago with all documents to their support email id.
I was promised Tag closure in 7 days. But now no one at IDFC is replying back. At NHAI the IDFC tag is still showing as exists.
What to do?
I have given request to close my Fastag to IDFC bank 10days ago with all documents to their support email id. I was promised Tag closure in 7 days. But now no one at IDFC is replying back. At NHAI the IDFC tag is still showing as exists. What to do?
Write Answer


Answered on December 24,2022
You can escalate to NHAI helpline 1033 for further assistance.
Guide
Learn More
How to fix fastag issues?
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
Related Questions
-
Indian Highways Management Company Limited
Answered on May 09,2022I have NHAI wallet fastag. I requested for replacement in the portal and balance is available in waller and bought new NHAI fastag through Flipkart as per customer care 1033 advice. I got the fastag of IDFC . Now how to transfer the amount available in NHAI wallet to new fastag of IDFC or withdraw the amount. The old fastag is still in replacement status.
Kindly close your wallet to get the unused amount refunded in your account. You can call 1033 helpline to ...
1
0
714
-
Indian Highways Management Company Limited
Answered on March 18,2021I had not entered my email id while installing paytm fastag. And paytm doesn’t answer how to find my fastag customer id. What is the other way to find my fastag customer id ?
Your mobile number is your customer ID in paytm or you can get in touch with Paytm customer care. Or ...
1
0
1635
-
Indian Highways Management Company Limited
Answered on December 30,2021I have recharged my fastag on 9th April 2021 with Rs.300. But my fastag is showing as blacklisted when my vehicle passed through fastag lane. Hence declined to move forward. Toll tax people are charging double of the amount to go through Fast tag lane. Further, I recharged with Rs. 150 and after passing through two tolls thereafter for the amount not more than total of Rs 60, my current balance next day is again Rs.0.00. What should I do?
You need to raise a complaint with the FASTag issuer bank for timely redressal of the same.
1
0
446
-
Indian Highways Management Company Limited
Answered on April 26,2021My fastag account is closed. But my fastag is showing black list. How to get new fastag for my car ?
You have to get it closed after getting it removed from blacklist & from the bank's portal as well.
1
0
950
-
Indian Highways Management Company Limited
Answered on July 13,2022I have bought a used car. It had an IHMCL Fastag linked with it. I don't know the previous owner of the car. How can I get the fastag account closed ? Customer care gave me the mobile number associated with the Fastag, but that number is not working.
You can not surrender the tag by yourself as there is an account linked to every FASTag & as ...
1
0
1001
-
Indian Highways Management Company Limited
What if I have recharged the FASTag but Money is not credited in my FASTag Account?
If Customer has recharge the Tag and amount debited this account but not credited to his FASTag account Customer ...
1
311
6680
-
Indian Highways Management Company Limited
Answered on March 09,2021I have recharged my fastag on 5th March 2021 with Rs.800. But my fastag wallet balance remain Same. And the recharged amount of Rs. 800 is showing in master account balance. What is the difference between wallet balance and master account balance ?
The amount shall show in FASTag wallet balance.
1
17
368
-
Indian Highways Management Company Limited
Answered on July 15,2021Recently bought a fastag. Few toll is detecting,few not.But toll authority is asking us to pay double. If fastag is not getting detected, why should customers pay ?
This might be a technical issue with the tag you can contact the issuer bank & get this resolved else you can ...
1
0
768
-
Indian Highways Management Company Limited
Answered on December 27,2021I got second-hand vehicle. I got airtel fastag. I am having sufficient balance in my account but in IHMCL fastag it is showing my account is blacklisted with karur vysya bank. What should I do now ?
You shall get the old FASTag surrendered with the help of the old owner of the vehicle & then ...
1
0
126
-
Indian Highways Management Company Limited
Answered on December 30,2021I have uploaded my kyc in the portal after getting below message. It is more than 2 days now and the kyc is approved and so I am unable to use my tag. How to proceed? Dear Customer, your IHMCL FASTag wallet creation date is 15/12/2019. As per RBI guidelines, please update your Full KYC details (ID and Address Proof) by logging on to https://fastag.IHMCL.com before 15/12/2020 to continue loading and usage of the wallet.
TAT to update the KYC after successful submission of documents is 7 working days max., For any further query ...
1
88
1724
-
Indian Highways Management Company Limited
Answered on January 12,2022I have 5 commercial vehicle. But my all fastag are linked with different banks. So it is possible to link all my fastag to one account? I want to pay my toll tax from one account. Is it possible??
Yes, you can pool all your vehicles in one wallet but all FASTag's must be from the same vendor for this ...
1
0
198
-
Indian Highways Management Company Limited
Answered on November 09,2022I was having ihmcl fastag for my car and the same i closed 2.5 years ago but still it's going blacklisted in NPCI site because of this i am not able to buy new fastag. Complained 100 times on 1033 but still no resolution. What to do now?
Share your complaint no. received from 1033 helpline & mail @ETC NODAL for further processing.
1
0
27
-
Maine ik truck purchase kiya hai,us per tag laga hua hai paytm ka .or wo blacklisted hai or ma unko bol raha hu bhi mujhe link bhej do ma payment clear krwa deta hu,wo bhej nhi rhe bol rhe hai Paytm wallet active kro.mujhe to yeh bhi nhi pta wo
Write Answer
-
Typo error happened while mentioning the pan number in FASTag. How can I correct it to get the kyc updated?
Write Answer
-
What is the extant rule regarding exemption of toll fee for defence personnel serving/ retired?
Write Answer
-
What is procedure for closing fastag account as I have sold the car and purchased new car and dealer has taken another bank fastag?
Write Answer
-
Fastag(paytm) of my car was taken on my brother's phone number. But I want to attach my phone number to this fastag account. How can I do this?
Write Answer
-
Indian Highways Management Company Limited
Answered on March 07,2022How to update kyc in fastag ?
In case of bank FASTag you shall upload your documents in the bank FASTag app. or portal or you ...
1
1102
21809
-
Indian Highways Management Company Limited
Answered on September 07,2021How to change the mobile number registered in fastag ?
You can change that with the fastag issuer bank.
1
1344
27395
-
Indian Highways Management Company Limited
Answered on January 24,2022How can I refund amount from fastag wallet to my bank account?
You have to raise a surrender request & close the wallet to get the balance amount in your desired ...
1
913
19194
-
Indian Highways Management Company Limited
Answered on February 01,2022How can I transfer the amount from my old fastag to the new fastag?
No, the balance could not be transferred. You need to surrender the old tag & get the refund of ...
1
0
6166
-
VO TECHNOLOGIES FASTag
Answered on October 26,2022How to close the icici bank fast tag account and get the refund?
Step 1 : Know Your ICICI FASTag Customer ID (Call to Customer Care 18002100104) Step 2 : Register Your Account ...
1
117
3094
-
neeraj maurya
Answered on February 02,2021I have recharged my FASTag account, but it is still showing as blacklisted at toll plazas?
My fastag is Paytm. In paytm app, we goto --> Paytm fastag --> manage Paytm fastag. Here the vehicle no. ...
3
554
12818
-
Indian Highways Management Company Limited
Answered on May 25,2021Can I change my fastag service provider ?
Yes, you can always change your FASTag service provider as per your will. But you have to surrender your ...
1
244
19571
-
Indian Highways Management Company Limited
Answered on February 05,2021I have forgotten my FASTag details. How to retrieve information?
a) For bank-issued FASTag (i.e., FASTag purchased from a bank) A customer may call concerned bank’s Toll-free number written on ...
1
0
17746
-
Indian Highways Management Company Limited
Answered on February 18,2021I have a fastag which is low in balance. While passing through fastag lane, I was charged double, Is it a rule?
You need to recharge your tag well before you cross through a toll at least 45 minutes prior. Yes ...
1
194
3928
-
Indian Highways Management Company Limited
Answered on May 25,2021What is my fastag id ?
You can check it with the FAStag issuer bank, or you can simply check it from the my FASTag ...
1
240
5559
Trending Questions
- Maine ik truck purchase kiya hai,us per tag laga hua hai paytm ka .or wo blacklisted hai or ma unko bol raha hu bhi mujhe link bhej do ma payment clear krwa deta hu,wo bhej nhi rhe bol rhe hai Paytm wallet active kro.mujhe to yeh bhi nhi pta wo Write Answer
- Typo error happened while mentioning the pan number in FASTag. How can I correct it to get the kyc updated? Write Answer
- What is the extant rule regarding exemption of toll fee for defence personnel serving/ retired? Write Answer
- What is procedure for closing fastag account as I have sold the car and purchased new car and dealer has taken another bank fastag? Write Answer
- Fastag(paytm) of my car was taken on my brother's phone number. But I want to attach my phone number to this fastag account. How can I do this? Write Answer
Top contributors this week

MIVA Real Estate
10+ years of experience in the UAE Real Estate Market. Visit: miva.ae

KSFE

Government of Kerala

Start Any Business

Company Setup Services Dubai, UAE

TAXAJ
Financial Doctors
Princy
Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
2. Check the documents required for application before applying.
3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.