My adhar card got cancelled due to act 27,28 under 2016. When i update my biometric and mobile number, the status shows rejected due to invalid Aadhar number so that i can't activate my pan and passport.What to do?






Gautham Krishna, Citizen Volunteer
Answered on March 12,2024

Regulation 27 and 28 of Aadhaar states about the cancellation and deactivation of Aadhaar respectively. 

You can read it here.

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27. Cases requiring omission of Aadhaar Number. — 


(1) The Aadhaar number of an Aadhaar number holder shall be cancelled in the following circumstances:—

 (a) If it is established that more than one Aadhaar numbers have been issued to the same person, then the Aadhaar number assigned from the earlier enrolment shall be retained, and all subsequent Aadhaar numbers shall be cancelled. 

 (b) Where the Aadhaar number has been generated in violation of the prescribed guidelines:— 

(i) “Photo on Photo” case where core biometric information is not available: Where an existing photograph is used for enrolment instead of capturing a new photograph at the enrolment centre, and where core biometric information has not been captured during enrolment, the resident’s Aadhaar number shall be cancelled.

(ii) “False Biometric Exception” cases: Where the enrolment has been wrongly carried out as a ‘biometric exception’ case, the Aadhaar number shall be canceled.

(iii) Where an adult has been enrolled as a child below five years of age to avoid capturing of biometric information, Aadhaar number shall be cancelled. 

(iv) Any other case requiring cancellation owing to the enrolment appearing fraudulent to the Authority 

(2) Upon cancellation, services that are provided by the Authority to the Aadhaar number holder shall be disabled permanently.  

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28. Cases requiring deactivation of Aadhaar Number.—

(1) The Aadhaar number of an Aadhaar number holder shall be deactivated in the following circumstances:

(a) “Photo on Photo” and core biometric information is available: Where an existing photograph is used instead of capturing a fresh photograph at the enrolment centre, and where core biometric information of the resident has been captured, the Aadhaar number shall be de-activated, and the resident asked to update his photograph. Upon successful update of his photograph, the Aadhaar number may be re-activated.

(b) “False Partial Biometric Exception cases: Where certain attributes constituting biometric information have not been captured despite the resident being in a position to provide them, the Aadhaar number shall be de-activated.

(c) Where it is found at a later stage that enrolment has been carried out without valid supporting documents, the Aadhaar number shall be deactivated till it is updated by the Aadhaar number holder after furnishing valid supporting documents.

(d) Where the information captured has been flagged as having bad data and requiring update (such as mixed/anomalous biometrics information, abusive/expletive words and unparliamentary language in resident demographics, multiple names in single name using ‘urf’ or ‘Alias’), the Aadhaar number shall be deactivated till it is updated by Aadhaar holder.

(e)

(i) Where an Aadhaar number holder has attained the age of 5 or 15 years, the first update in his/her Aadhaar has to be necessarily accompanied by a biometric information update.

(ii) Where an Aadhaar number holder who has attained the age of 5 or 15 years fails to update his/her biometric information within 2 years of attaining such age, his/her Aadhaar number shall be deactivated. The facility of biometric information update shall be available free of cost to the Aadhaar number holder till attaining the age of 7 or 17 years, respectively. Thereafter, the Aadhaar number holder can activate his/her Aadhaar number by updating his/her biometric information. However, the applicable charges for biometric
information update as fixed by the Authority from time to time shall be borne by the Aadhaar number holder.

(iii) The Aadhaar number shall not be omitted even if the Aadhaar number holder does not update biometric information, and the Aadhaar number shall remain in deactivated state.

(f) Any other case requiring deactivation as deemed appropriate by the Authority.

(2) Upon deactivation, services that are provided by the Authority to the Aadhaar number holder shall be discontinued temporarily till such time the Aadhaar number holder updates or
rectifies the information, owing to which his Aadhaar number has been deactivated by the Authority.

28A. Deactivation of certain Aadhaar numbers.—Without prejudice to anything contained in regulation 28, in respect of a foreign national who is seeking enrolment or is an Aadhaar number holder, Aadhaar number may be deactivated—

(a) upon expiry of the period of validity of their visa for stay in India; or

(b) where the Authority is satisfied that such foreign national does not fulfil the requirements for his entry into or stay in India under the Passport (Entry into India) Act, 1920 (34 of 1920), the rules made thereunder and guidelines issued by the Ministry of Home Affairs in this regard from time to time.]


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