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Why am I unable to create a Digilocker account? I keep receiving an error message stating that I already have an existing account with my details, even though I have never created one. I am unable to sign up using my Aadhaar and mobile number details. What to do?
Why am I unable to create a Digilocker account? I keep receiving an error message stating that I already have an existing account with my details, even though I have never created one. I am unable to sign up using my Aadhaar and mobile number details. What to do?
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Team Digilocker, Ministry of Electronics & IT (MeitY) 
Answered on December 06,2023
Sometimes two DigiLocker accounts are created, one with a mobile number which is a non-Aadhaar DigiLocker account and the other is an Aadhaar-verified account. It is recommended to use an Aadhaar number while logging into DigiLocker account instead of a mobile number.
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