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I've bought a used car on which fastag is there. When I checked, chasis no is linked with it instead of reg no. I'm not able to recharge it or view balance. The mobile number of previous owner is not available. What to do?
I've bought a used car on which fastag is there. When I checked, chasis no is linked with it instead of reg no. I'm not able to recharge it or view balance. The mobile number of previous owner is not available. What to do?
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Indian Highways Management Company Limited 
Answered on October 13,2022
Everyone "Must" get the FASTag surrendered when buying a used car, as FASTags are non-transferable. You cannot use it for long & face various difficulties. Get in touch with the previous owner & get it surrendered in the first place then purchase a new one in your name & only then you can have a hassle free travel experience.
This could be frustrating but the only way out is to contact the previous owner & get the old tag surrendered. Because as per RBI you cannot close an account in someone else's name.
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How to fix fastag issues?
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
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Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
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6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.