I've bought a used car on which fastag is there. When I checked, chasis no is linked with it instead of reg no. I'm not able to recharge it or view balance. The mobile number of previous owner is not available. What to do?
Write Answer


Answered on October 13,2022
Everyone "Must" get the FASTag surrendered when buying a used car, as FASTags are non-transferable. You cannot use it for long & face various difficulties. Get in touch with the previous owner & get it surrendered in the first place then purchase a new one in your name & only then you can have a hassle free travel experience.
This could be frustrating but the only way out is to contact the previous owner & get the old tag surrendered. Because as per RBI you cannot close an account in someone else's name.
How to fix fastag issues?
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
Related Questions
-
Indian Highways Management Company Limited
Answered on May 09,2022I have NHAI wallet fastag. I requested for replacement in the portal and balance is available in waller and bought new NHAI fastag through Flipkart as per customer care 1033 advice. I got the fastag of IDFC . Now how to transfer the amount available in NHAI wallet to new fastag of IDFC or withdraw the amount. The old fastag is still in replacement status.
Kindly close your wallet to get the unused amount refunded in your account. You can call 1033 helpline to ...
1
0
869
-
Indian Highways Management Company Limited
Answered on March 18,2021I had not entered my email id while installing paytm fastag. And paytm doesn’t answer how to find my fastag customer id. What is the other way to find my fastag customer id ?
Your mobile number is your customer ID in paytm or you can get in touch with Paytm customer care. Or ...
1
0
1686
-
Indian Highways Management Company Limited
Answered on March 18,2021I ordered fastag.It didn’t get delivered and now I am not able to get another fastag because my vehicle is already linked to a fastag which is not delivered. What should I do now ?
Get in touch with the bank on mail from whom you have ordered the FASTag try calling their FASTag ...
1
0
1980
-
Indian Highways Management Company Limited
Answered on December 30,2021I have recharged my fastag on 9th April 2021 with Rs.300. But my fastag is showing as blacklisted when my vehicle passed through fastag lane. Hence declined to move forward. Toll tax people are charging double of the amount to go through Fast tag lane. Further, I recharged with Rs. 150 and after passing through two tolls thereafter for the amount not more than total of Rs 60, my current balance next day is again Rs.0.00. What should I do?
You need to raise a complaint with the FASTag issuer bank for timely redressal of the same.
1
0
499
-
Indian Highways Management Company Limited
Answered on April 26,2021My fastag account is closed. But my fastag is showing black list. How to get new fastag for my car ?
You have to get it closed after getting it removed from blacklist & from the bank's portal as well.
1
0
1011
-
Indian Highways Management Company Limited
Answered on March 03,2022I am going to change the name of the owner of my car. so how can i change the name that is on my fastag or how can new owner apply for new fastag while there is already fastag issued with the same vehicle number?
A new FASTag could be applied after the old one gets surrendered by the old owner. FASTags are non-transferable ...
1
0
2489
-
Indian Highways Management Company Limited
Answered on July 13,2022I have bought a used car. It had an IHMCL Fastag linked with it. I don't know the previous owner of the car. How can I get the fastag account closed ? Customer care gave me the mobile number associated with the Fastag, but that number is not working.
You can not surrender the tag by yourself as there is an account linked to every FASTag & as ...
1
0
1277
-
Indian Highways Management Company Limited
Answered on February 16,2021I just applied for my fastag yesterday. But it didn't show the track status of my fastag ?
Kindly contact the fasatag issuer bank for the current status of the delivery.
1
0
262
-
Indian Highways Management Company Limited
What if I have recharged the FASTag but Money is not credited in my FASTag Account?
If Customer has recharge the Tag and amount debited this account but not credited to his FASTag account Customer ...
1
353
7535
-
Indian Highways Management Company Limited
I have a FASTag and also balance in my linked account, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?
One may download My FASTag App – and check the real-time balance in the FASTag wallet assigned with the ...
1
0
783
-
Indian Highways Management Company Limited
Answered on February 18,2021I have a fastag which is low in balance. While passing through fastag lane, I was charged double, Is it a rule?
You need to recharge your tag well before you cross through a toll at least 45 minutes prior. Yes ...
1
240
4845
-
Indian Highways Management Company Limited
Answered on February 25,2021I recharged my fastag through ICICI bank by rs 200,but my fastag doesn't show the balance recharged. Why ?
Usually recharges take time to reflect in your account but if it exceeds longer than 24 hours you may ...
1
0
1671
-
Does the tow vehicle is exempted from toll charges ?
Write Answer
-
It was told by minister that when you pass toll and return in 12 hour time, no toll tax to be paid. But fastag automatically cutting toll. Why?
Write Answer
-
What is the process to change my fast tag provider. I have balance in my fast tag but it shows blacklisted non every toll. Airtel says your fast tag is active.
Write Answer
-
Does Tow vehicle have toll exemption or not?
Write Answer
-
Meri fastag kyc pending kyu hai ? mujhe abhi TK non kyc show kr raha hai meine sari information kr di hai.
Write Answer
-
Indian Highways Management Company Limited
Answered on March 07,2022How to update kyc in fastag ?
In case of bank FASTag you shall upload your documents in the bank FASTag app. or portal or you ...
1
1423
28148
-
Indian Highways Management Company Limited
Answered on September 07,2021How to change the mobile number registered in fastag ?
You can change that with the fastag issuer bank.
1
1560
31700
-
VO TECHNOLOGIES FASTag
Answered on October 26,2022How to close the icici bank fast tag account and get the refund?
Step 1 : Know Your ICICI FASTag Customer ID (Call to Customer Care 18002100104) Step 2 : Register Your Account ...
1
282
6386
-
Indian Highways Management Company Limited
Answered on January 24,2022How can I refund amount from fastag wallet to my bank account?
You have to raise a surrender request & close the wallet to get the balance amount in your desired ...
1
1147
23867
-
Indian Highways Management Company Limited
Answered on May 25,2021Can I change my fastag service provider ?
Yes, you can always change your FASTag service provider as per your will. But you have to surrender your ...
1
380
22299
-
Indian Highways Management Company Limited
Answered on February 01,2022How can I transfer the amount from my old fastag to the new fastag?
No, the balance could not be transferred. You need to surrender the old tag & get the refund of ...
1
0
8908
-
Indian Highways Management Company Limited
Answered on February 05,2021Who are exempted from Toll Tax?
The following are exempted from Toll Tax. For Dignitaries as mentioned in Rule 11(a) exemption is available to vehicle transporting ...
2
0
2896
-
Indian Highways Management Company Limited
Answered on February 12,2021How can I activate Fastag which is already pre-installed on my new car?
Download the myfastag app & get in touch with the fastag issuer bank. The name of the issuer must ...
2
266
30298
-
Indian Highways Management Company Limited
Answered on February 05,2021How do I search for the nearest FASTag point-of-sale (POS)?
One can search for the nearest Point-of-Sale by following ways: a) Downloading My FASTag App Click “Search Nearby POS" Search option available ...
1
0
6584
-
Indian Highways Management Company Limited
Answered on February 05,2021I have forgotten my FASTag details. How to retrieve information?
a) For bank-issued FASTag (i.e., FASTag purchased from a bank) A customer may call concerned bank’s Toll-free number written on ...
1
0
19496
Trending Questions
- Does the tow vehicle is exempted from toll charges ? Write Answer
- It was told by minister that when you pass toll and return in 12 hour time, no toll tax to be paid. But fastag automatically cutting toll. Why? Write Answer
- What is the process to change my fast tag provider. I have balance in my fast tag but it shows blacklisted non every toll. Airtel says your fast tag is active. Write Answer
- Does Tow vehicle have toll exemption or not? Write Answer
- Meri fastag kyc pending kyu hai ? mujhe abhi TK non kyc show kr raha hai meine sari information kr di hai. Write Answer
Top contributors this week

kiran fire

Shyamal Modi


Anjali Bansal


PGN Property Management


MISHRA CONSULTANTS

Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
2. Check the documents required for application before applying.
3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.