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I had not entered my email id while installing paytm fastag. And paytm doesn’t answer how to find my fastag customer id. What is the other way to find my fastag customer id ?
I had not entered my email id while installing paytm fastag. And paytm doesn’t answer how to find my fastag customer id. What is the other way to find my fastag customer id ?
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Indian Highways Management Company Limited 
Answered on March 18,2021
Your mobile number is your customer ID in paytm or you can get in touch with Paytm customer care. Or you can try calling 1033 NHAI helpline.
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How to fix fastag issues?
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
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Indian Highways Management Company Limited
Answered on May 09,2022I have NHAI wallet fastag. I requested for replacement in the portal and balance is available in waller and bought new NHAI fastag through Flipkart as per customer care 1033 advice. I got the fastag of IDFC . Now how to transfer the amount available in NHAI wallet to new fastag of IDFC or withdraw the amount. The old fastag is still in replacement status.
Kindly close your wallet to get the unused amount refunded in your account. You can call 1033 helpline to ...
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Indian Highways Management Company Limited
Answered on March 18,2021I ordered fastag.It didn’t get delivered and now I am not able to get another fastag because my vehicle is already linked to a fastag which is not delivered. What should I do now ?
Get in touch with the bank on mail from whom you have ordered the FASTag try calling their FASTag ...
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Indian Highways Management Company Limited
Answered on March 03,2022I am going to change the name of the owner of my car. so how can i change the name that is on my fastag or how can new owner apply for new fastag while there is already fastag issued with the same vehicle number?
A new FASTag could be applied after the old one gets surrendered by the old owner. FASTags are non-transferable ...
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Answered on February 16,2021I just applied for my fastag yesterday. But it didn't show the track status of my fastag ?
Kindly contact the fasatag issuer bank for the current status of the delivery.
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Indian Highways Management Company Limited
Answered on March 09,2021I have recharged my fastag on 5th March 2021 with Rs.800. But my fastag wallet balance remain Same. And the recharged amount of Rs. 800 is showing in master account balance. What is the difference between wallet balance and master account balance ?
The amount shall show in FASTag wallet balance.
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Indian Highways Management Company Limited
Answered on July 15,2021Recently bought a fastag. Few toll is detecting,few not.But toll authority is asking us to pay double. If fastag is not getting detected, why should customers pay ?
This might be a technical issue with the tag you can contact the issuer bank & get this resolved else you can ...
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Indian Highways Management Company Limited
Answered on March 19,2021Fastag deductions are so unreliable. I got a mail on 10th March for a journey made on 6th March on ICICIBank issued fastag. Similarly, received SMS for only 2 tolls till date while I crossed 4 on the way. Where to complain ?
Call ICICI helpline for fastag or you can call NHAI helpline 1033 & you can also mail escalations@icicibank.com keeping IHMCl ...
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Indian Highways Management Company Limited
Answered on December 27,2021I got second-hand vehicle. I got airtel fastag. I am having sufficient balance in my account but in IHMCL fastag it is showing my account is blacklisted with karur vysya bank. What should I do now ?
You shall get the old FASTag surrendered with the help of the old owner of the vehicle & then ...
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Indian Highways Management Company Limited
Answered on December 30,2021I have uploaded my kyc in the portal after getting below message. It is more than 2 days now and the kyc is approved and so I am unable to use my tag. How to proceed? Dear Customer, your IHMCL FASTag wallet creation date is 15/12/2019. As per RBI guidelines, please update your Full KYC details (ID and Address Proof) by logging on to https://fastag.IHMCL.com before 15/12/2020 to continue loading and usage of the wallet.
TAT to update the KYC after successful submission of documents is 7 working days max., For any further query ...
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Indian Highways Management Company Limited
Answered on January 19,2022Recently I bought a car from a second-hand showroom. I want to change the details of fastag to my own such as mobile no. Email id and adress. What can i do for this or shall i buy a new fastag for the same vehicle?
You have to surrender the old tag & get a new one fixed. FASTags are non-transferable.
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Indian Highways Management Company Limited
Answered on April 22,2021My 5 vehicles had sufficient balance in fastag. But all toll gates are showing low balance and vehicle is blacklisted. Even those vehicles which are not running are also showing suddenly low balance and blacklisted.Who's responsible for the penalty ?
If you have linked all the vehicles with the same mobile number, what happens is that if any one ...
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Indian Highways Management Company Limited
Answered on August 05,2021I have Airtel fastag. Toll has been deducted from Maharashtra tollbooth though my car is parked in Hyderabad. I am helpless as airtel refuses to accept any complaint. They need to check photograph of car at toll. This is a fraud. I would like to change the service provider. Is it possible?
First of all you should lodge a complaint with the NHAI helpline 1033 or mail to etc.nodal@ihmcl.com with all the details ...
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Maine ik truck purchase kiya hai,us per tag laga hua hai paytm ka .or wo blacklisted hai or ma unko bol raha hu bhi mujhe link bhej do ma payment clear krwa deta hu,wo bhej nhi rhe bol rhe hai Paytm wallet active kro.mujhe to yeh bhi nhi pta wo
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Typo error happened while mentioning the pan number in FASTag. How can I correct it to get the kyc updated?
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What is the extant rule regarding exemption of toll fee for defence personnel serving/ retired?
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What is procedure for closing fastag account as I have sold the car and purchased new car and dealer has taken another bank fastag?
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Fastag(paytm) of my car was taken on my brother's phone number. But I want to attach my phone number to this fastag account. How can I do this?
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Indian Highways Management Company Limited
Answered on March 07,2022How to update kyc in fastag ?
In case of bank FASTag you shall upload your documents in the bank FASTag app. or portal or you ...
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Indian Highways Management Company Limited
Answered on September 07,2021How to change the mobile number registered in fastag ?
You can change that with the fastag issuer bank.
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Indian Highways Management Company Limited
Answered on January 24,2022How can I refund amount from fastag wallet to my bank account?
You have to raise a surrender request & close the wallet to get the balance amount in your desired ...
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Indian Highways Management Company Limited
Answered on February 01,2022How can I transfer the amount from my old fastag to the new fastag?
No, the balance could not be transferred. You need to surrender the old tag & get the refund of ...
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Answered on October 26,2022How to close the icici bank fast tag account and get the refund?
Step 1 : Know Your ICICI FASTag Customer ID (Call to Customer Care 18002100104) Step 2 : Register Your Account ...
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Answered on February 02,2021I have recharged my FASTag account, but it is still showing as blacklisted at toll plazas?
My fastag is Paytm. In paytm app, we goto --> Paytm fastag --> manage Paytm fastag. Here the vehicle no. ...
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Indian Highways Management Company Limited
Answered on May 25,2021Can I change my fastag service provider ?
Yes, you can always change your FASTag service provider as per your will. But you have to surrender your ...
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Answered on February 05,2021I have forgotten my FASTag details. How to retrieve information?
a) For bank-issued FASTag (i.e., FASTag purchased from a bank) A customer may call concerned bank’s Toll-free number written on ...
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Indian Highways Management Company Limited
Answered on February 18,2021I have a fastag which is low in balance. While passing through fastag lane, I was charged double, Is it a rule?
You need to recharge your tag well before you cross through a toll at least 45 minutes prior. Yes ...
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Indian Highways Management Company Limited
Answered on May 25,2021What is my fastag id ?
You can check it with the FAStag issuer bank, or you can simply check it from the my FASTag ...
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- Maine ik truck purchase kiya hai,us per tag laga hua hai paytm ka .or wo blacklisted hai or ma unko bol raha hu bhi mujhe link bhej do ma payment clear krwa deta hu,wo bhej nhi rhe bol rhe hai Paytm wallet active kro.mujhe to yeh bhi nhi pta wo Write Answer
- Typo error happened while mentioning the pan number in FASTag. How can I correct it to get the kyc updated? Write Answer
- What is the extant rule regarding exemption of toll fee for defence personnel serving/ retired? Write Answer
- What is procedure for closing fastag account as I have sold the car and purchased new car and dealer has taken another bank fastag? Write Answer
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Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
2. Check the documents required for application before applying.
3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.