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I have uploaded my kyc in the portal after getting below message. It is more than 2 days now and the kyc is approved and so I am unable to use my tag. How to proceed? Dear Customer, your IHMCL FASTag wallet creation date is 15/12/2019. As per RBI guidelines, please update your Full KYC details (ID and Address Proof) by logging on to https://fastag.IHMCL.com before 15/12/2020 to continue loading and usage of the wallet.
I have uploaded my kyc in the portal after getting below message. It is more than 2 days now and the kyc is approved and so I am unable to use my tag. How to proceed? Dear Customer, your IHMCL FASTag wallet creation date is 15/12/2019. As per RBI guidelines, please update your Full KYC details (ID and Address Proof) by logging on to https://fastag.IHMCL.com before 15/12/2020 to continue loading and usage of the wallet.
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Indian Highways Management Company Limited 
Answered on December 30,2021
TAT to update the KYC after successful submission of documents is 7 working days max., For any further query you can call 1033 helpline.
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How to fix fastag issues? (2022)
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
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Answered on May 09,2022I have NHAI wallet fastag. I requested for replacement in the portal and balance is available in waller and bought new NHAI fastag through Flipkart as per customer care 1033 advice. I got the fastag of IDFC . Now how to transfer the amount available in NHAI wallet to new fastag of IDFC or withdraw the amount. The old fastag is still in replacement status.
Kindly close your wallet to get the unused amount refunded in your account. You can call 1033 helpline to ...
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Answered on December 30,2021I have recharged my fastag on 9th April 2021 with Rs.300. But my fastag is showing as blacklisted when my vehicle passed through fastag lane. Hence declined to move forward. Toll tax people are charging double of the amount to go through Fast tag lane. Further, I recharged with Rs. 150 and after passing through two tolls thereafter for the amount not more than total of Rs 60, my current balance next day is again Rs.0.00. What should I do?
You need to raise a complaint with the FASTag issuer bank for timely redressal of the same.
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Indian Highways Management Company Limited
Answered on March 09,2021I have recharged my fastag on 5th March 2021 with Rs.800. But my fastag wallet balance remain Same. And the recharged amount of Rs. 800 is showing in master account balance. What is the difference between wallet balance and master account balance ?
The amount shall show in FASTag wallet balance.
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Answered on March 19,2021Fastag deductions are so unreliable. I got a mail on 10th March for a journey made on 6th March on ICICIBank issued fastag. Similarly, received SMS for only 2 tolls till date while I crossed 4 on the way. Where to complain ?
Call ICICI helpline for fastag or you can call NHAI helpline 1033 & you can also mail escalations@icicibank.com keeping IHMCl ...
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Indian Highways Management Company Limited
Answered on December 27,2021I got second-hand vehicle. I got airtel fastag. I am having sufficient balance in my account but in IHMCL fastag it is showing my account is blacklisted with karur vysya bank. What should I do now ?
You shall get the old FASTag surrendered with the help of the old owner of the vehicle & then ...
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How to activate or link your NHAI FASTag with Bank account or NHAI wallet?
The activation process is simple as all one need to do is download My FASTag App (available on both ...
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Can FASTag be used at places other than National highways?
FASTag system provides a unified and interoperable Electronic Toll Collection (ETC) solution. Currently, FASTag is operational at over 110 ...
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Indian Highways Management Company Limited
I have forgotten my FASTag details. How to retrieve information?
a) For bank-issued FASTag (i.e., FASTag purchased from a bank) A customer may call concerned bank’s Toll-free number written on ...
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Indian Highways Management Company Limited
Can exempted persons/vehicles without a FASTag reap the benefit of non-payment of toll fees?
Yes, persons or vehicles can continue to benefit from toll fee exemption upon displaying valid ID cards.
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Indian Highways Management Company Limited
Serving army personnel who are using private vehicle for commute, are they exempted from payment of user fee at FASTag Toll plaza?
Exemption shall be extended only when the vehicle is used for official purpose.
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Indian Highways Management Company Limited
Is exemption available to physically disabled person producing disability certificate at FASTag toll plaza?
Exemption is extended to mechanical vehicles specially designed and constructed for use of a person suffering from physical disability.
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Answered on February 17,2021How can I transfer a fastag to another person with the same vehicle number ?
FASTag is non transferable.
- If toll is deducted from fast tag and also given cash
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I purchased new maruti Dzire on7/05/22 they have issued fast tag in your bank.I recharge ₹500/-only this fast tag deducted₹90/- but balance can not show me please how to seen.
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I have successfully registered fast tag at toll naka and paid all the charges. How to check the fastag done successful or not?
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I have received two fastag by park plus.what should I do for second?
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How to apply for free fastag for my car as I am in NSG?
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Indian Highways Management Company Limited
Answered on February 09,2021If a fast tag is blacklisted, then how to remove the tag from blacklisted list?
Kindly contact your FASTag issuer bank for whitelisting your tag.
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I have forgotten my FASTag details. How to retrieve information?
a) For bank-issued FASTag (i.e., FASTag purchased from a bank) A customer may call concerned bank’s Toll-free number written on ...
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Answered on February 12,2021How can I activate Fastag which is already pre-installed on my new car?
Download the myfastag app & get in touch with the fastag issuer bank. The name of the issuer must ...
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Answered on September 07,2021How to change the mobile number registered in fastag ?
You can change that with the fastag issuer bank.
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Answered on May 25,2021Can I change my fastag service provider ?
Yes, you can always change your FASTag service provider as per your will. But you have to surrender your ...
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Answered on March 07,2022How to update kyc in fastag ?
In case of bank FASTag you shall upload your documents in the bank FASTag app. or portal or you ...
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Answered on February 02,2021I have recharged my FASTag account, but it is still showing as blacklisted at toll plazas?
My fastag is Paytm. In paytm app, we goto --> Paytm fastag --> manage Paytm fastag. Here the vehicle no. ...
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Answered on January 24,2022How can I refund amount from fastag wallet to my bank account?
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Answered on November 30,2020How to close the axis bank fast tag account and get the refund?
To close the Axis Bank FASTag account, you need to contact the customer care helpline number at 18004198585. Refund is ...
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Answered on February 18,2021Can we use 2 FASTags for one car?
No, you can not use 2 FASTags for one car. only one will work or in most of the ...
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- If toll is deducted from fast tag and also given cash Write Answer
- Si I purchased new maruti Dzire on7/05/22 they have issued fast tag in your bank.I recharge ₹500/-only this fast tag deducted₹90/- but balance can not show me please how to seen. Write Answer
- I have successfully registered fast tag at toll naka and paid all the charges. How to check the fastag done successful or not? Write Answer
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