How to fix fastag issues?

Written By Gautham Krishna   | Published on October 05, 2021

FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag.

  • Blacklisting of Fastag

  • Wrong deduction from Fastag

  • Issues with customer id user id wallet id mobile number linked to Fastag

In addition to it, there are other issues as well. In this article, we will explain the various methods to fix these issues with Fastag.

Contact the Fastag issuing bank

Whenever you face any issues you can reach out to the helpdesk of the Fastag issuing bank. The customer care number of major banks are provided below. 

Sl. No. Issuing Bank Customer Care Helpline No
1 Axis Bank 1800-419-8585
2 ICICI Bank 1800-2100-104
3 IDFC Bank 1800-266-9970
4 State Bank of India 1800-11-0018
5 HDFC Bank 1800-120-1243
6 Karur Vysya Bank 1800-102-1916
7 EQUITAS Small Finance Bank 1800-419-1996
8 PayTM Payments Bank Ltd 1800-102-6480
9 Kotak Mahindra Bank 1800-419-6606
10 Syndicate Bank 1800-425-0585
11 Federal Bank 1800-266-9520
12 South Indian Bank 1800-425-1809
13 Punjab National Bank 080-67295310
14 Punjab & Maharashtra Co-op Bank 1800-223-993
15 Saraswat Bank 1800-266-9545
16 Fino Payments Bank 1860-266-3466
17 City Union Bank 1800-2587200
18 Bank of Baroda 1800-1034568
19 IndusInd Bank 1860-5005004
20 Yes Bank 1800-1200
21 Union Bank 1800-222244
22 Nagpur Nagarik Sahakari Bank Ltd 1800-2667183

Reach out to Indian Highways Management Company Limited

Indian Highways Management Company Limited (IHMCL), the apex body of Fastag in India, is active in answering queries regarding Fastag on various social media platforms. You can check their profile to see if your query is already answered. You can also see the queries answered by IHMCL on the Q&A platform Tesz as well. Queries answered on Tesz are available here.

Fix Fastag Issues


What are some common queries related to Fastag?
You can find a list of common Fastag queries and their answer in the link below.
Fastag queries and its answers
Where can I get my queries related to Fastag answered for free?
Tesz is a free-to-use platform for citizens to ask government-related queries. Questions are sent to a community of experts, departments and citizens to answer. You can ask the queries here.
Ask Question