Home |FASTag | Due to delay in KYC approval for my existing fastag, I purchased another fastag from ICICI. Now the existing fastag got KYC approved.What to do with the New ICICI fastag?

Due to delay in KYC approval for my existing fastag, I purchased another fastag from ICICI. Now the existing fastag got KYC approved.What to do with the New ICICI fastag?

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Indian Highways Management Company Limited verified
Answered on August 14,2023

You may surrender the said tag from ICICI bank.

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VP STOX VP STOX
Answered on September 15,2023

If you already have one FASTag that has been KYC approved, and you have purchased another FASTag from ICICI, you have a couple of options:

 

1. Contact ICICI customer support: You can reach out to ICICI customer support and explain your situation. They may be able to guide you on the next steps to either return or cancel the new FASTag that you purchased.

 

2. Carry both FASTags: If you want to keep both FASTags, you can use the new ICICI FASTag as a backup, in case there are any issues with your existing FASTag. However, keep in mind that you can only link one FASTag to your vehicle at a time, so you should only have one active at any given time.

 

Regardless of the option you choose, it's always a good idea to contact the customer support team of the respective FASTag service provider to get accurate and up-to-date information on how to proceed.

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