How we compiled the Best Citizen Caring Government Departments list:
To compile the list, we use a combination of quantitative and qualitative aspects.
Quantitative aspects include engagement (number of answers, claps received, views), response time and consistency in answering. But engagement is just a start.
Our next filter is qualitative. A good quality answer contains the process to follow and documents that are required for the application along with the timelines and other important details. Once the citizen has read the answer there will not be scope for further questions as all the aspects are mentioned in the answer itself. A bad-quality answer is generally short and tries to redirect questions without clear steps to help citizens. Example: Check NVSP portal, Visit RTO, Call Toll Free Number of Dept. etc.
List is compiled over a 12-month period, from August 15, 2020 to August 14, 2021. Departments which answer a minimum of 10 queries on Tesz are eligible to be included in the list. Departments that are not onboarded on Tesz but regularly answers their queries through email or social media are also included in the list. The answers provided by them are curated here.