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Team Digilocker

Ministry of Electronics & IT (MeitY)

753 Answers, 12294 Claps, 592699 Views

I want to get my 12th marksheet again as I lost it . When I log in, it continuously shows "web page not available because ERR_NAME_NOT_RESOLVED. What to do?

You can easily access your mark sheet over DigiLocker App.

How can I change my university name in the ABC (Academic Bank of Credits) account which is linked to my Digilocker account?

Dear User, First of all, you have to fetch the ABC ID from DigiLocker and select the right institution from the dropdown list, you can easily change your University name. It will get updated.

2280

Is the 12th class passing certificate from Digilocker valid for physical verification by staff selection commission (SSC) Document verification?

Dear user, Documents in the issued section of the DigiLocker App are legally at par with the Originals as per IT Act 2000. Agencies can easily verify the same via the DigiLocker scanner available through…

How can I login in to Digilocker without OTP as I have lost my mobile number? Where I should send scanned copy of adhar and old mobile number to changed with new one?

Please reach to the support team using the link.

I’m trying to reset my security but it says that my dob is incorrect inspite of adding as per Aadhar card. What do I do to recover my digilocker account ?

Please raise your concern using Digilocker Support

How can I get my COVID certificate immediately ? Digilocker is saying it is currently unavailable.

Dear user, You can download COWIN certificate via Aarogyasetu App also. If you are willing to get certificate in your DigiLocker please select COWIN Certificate followed by entering your Health ID.

Earlier when I open digilocker my surname was different.Now I changed it but it shows the old surname.How to update it?

Please take into consideration the following options: 1) Ensure that the entire name, date of birth, and photo you desire in your DigiLocker account are currently on your Aadhaar card. 2) Sign in with…

While downloading degree certificate from Sikkim Manipal University, DigiLocker is asking for both Roll number and a registration number. There is only a roll number available with me. What do I put in for registration number?

Try putting roll number in both the fields if it is not available on your Admit card.

Why there is no available for class 10 marksheet of Manipur?

The department is yet to be integrated with DigiLocker.

Last year i created account in digilocker. Due to some reasons i had to change the mobile no. from which i logged in. Unable to login now. Digilocker customer care says otp is sent on aadhar register mobile number. I have that mobile number but I didnt get otp. What to do?

Kindly try the following steps to login via Aadhaar OTP and update DigiLocker linked mobile number: Kindly visit Digilocker Website and click on Sign In Enter your Aadhaar number and security PIN and…

My phone is formatted so I reinstalled digilocker.I sign in using aadhar, security PIN. I get OTP. I verified OTP but then it shows there is something missing out. I can't sign in using app. In chrome sign-in is done. What can I do?

Kindly update the App to its latest version and login again.

I am trying to verify my adhaar number it shows that "this adhaar is already registered". And then if I sign in with my adhaar number it shows a message to verify adhaar, what should I do?

Try to link your Aadhaar with your DigiLocker account by fetching Aadhaar in your profile.

How can I speak to digilocker customer care?

We do not have any helpline number as yet. Please share your query at Digilocker Support

Can I use my class 10 Digilocker marksheet for govt jobs ?

Yes of course, the Documents in the issued section of the DigiLocker Application are legally at par with the original physical form of documents as per the Information Technology Act, 2000 Section 9A.…

I am putting in digilocker same date of birth as on my aadhar, still the date of birth is showing invalid. How to solve this issue?

You can login to your DigiLocker account and go to " Unique Identification Authority of India" under "Central Government " category and complete the e-Kyc process to link/update your Aadhaar in DigiLocker.…

How can I download the pass certificate of Master Degree in 2011 from Digilocker? I have passed out my Master degree from JNU in 2011.

Data of JNU is currently available in DigiLocker for 2021 only.

Results and passing certificate for wbbse (X) and Wbchse (XII) are not available prior to 2015. When can we expect results from 2004 made available on digilocker?

Please wait till bord shares old data with DigiLocker.

I am trying to download (5th semester year 2021) B-tech marksheet from Digilocker. It is asking for registration number which college has not provided. What to do?

Kindly share your Query at nad.support@digitalindia.gov.in they will assist you better.

I am a 2012 passout student of class x cbse. On the Digilocker portal my passing certificate is not available and i need to submit this document in NIT arunachal for verification asap. What to do?

CBSE class X Passing certificates are not available in DigiLocker for the years between 2010-2022 except 2018.

I am not able to issue my domicile certificate and birth certificate in Digilocker. It shows {u’0’: u’ ’} and gateway request timed out. What to do?

Kindly try again once. If issue still persists write to us at Digilocker Support

189

How to delete my digilocker account? At first I created one account but later I opened another account and I want to delete one account which is linked with aadhar.

Please share mobile number of your DigiLocker account which you want to delete at Digilocker Support

Bangalore University degree unavailable in DigiLocker.I'm 2004 pass out.Bangalore University erroneously stated that they are awarding digital Degree certificates of all students since 1981 in DigiLocker.

This can only be integrated once Bangalore university onboards NAD platform. May approach Bangalore university directly.

Jac board 10th marksheet year 2021 is not showing in Digilocker. What to do?

Jharkhand Academic Council (JAC) is issuing marksheets & passing certificates through DigiLocker Currently for 2009-2017 only

219

Why my profile is not getting verified since my aadhar is already there in my Digilocker account?

I passed my CBSE exams in 2017 but I am not able to download my marksheet in Digilocker. It keeps showing that the document is getting fetched then something went wrong. Please help?

Dear User, We regret the inconvenience that you experienced. We request you to share some more details of the issue/error at https://support.digitallocker.gov.in/open so that we can rectify the same and…

In Digilocker, while signing in OTP is sending to some number which is not registered to my Aadhar. My Aadhar registered no. ends with ........ but OTP is sending to no. ends with ........ which I never had. What to do ? And i forgot 6 digit security PIN

Kindly try the following steps to login via Aadhaar OTP and update DigiLocker-linked mobile number: Kindly visit Digilocker website and click on Sign In Enter your Aadhaar number and security PIN and…

How can I get my login info if i lost my registered mobile number of digilocker?

Kindly try the following steps to login via Aadhaar OTP and update DigiLocker-linked mobile number: 1. Kindly visit Digilocker website and click on Sign In 2. Enter your Aadhaar number and security…

How can I unlink my mobile number from digilocker as i don't remember my security pin?

I'm unable to download my 12th passing certificate and migration certificate but it's showing issuer sevice is unavailable. What to do?

This is an error message when there is some issue going on at issuer end. We are looking into the issue and trying to resolve the same at the earliest. You will be able to get your certificates, once…

180

I have a created an account in digilocker long back. I forgot my password and i lost my registered phone number too. How can i sign in now?

Please share scan copy of Aadhaar to Digilocker Support with your old and current using mobile number so that we can check and assist you better.

My mob number is linked with all my family members aadhar card.How can I link all aadhar card details to the same Digilocker?

DigiLocker is a system for individual accounts. You can fetch Digital documents which are on your name only. Kindly create separate Aadhaar enabled DigiLocker account for each family member and fetch…

I downloaded my 10th statement of marks from digilocker since I lost it.But it's not signed by the divisional secretary. Is it okay to give it for my further admission?

Digital documents issued through DigiLocker are valid documents and at par with original when used electronically. It should be accepted by concerned authorities. However, we are working towards awareness…

My OTP is coming on old aadhaar linked number. I have got my contact number on aadhaar updated some months back. But OTP of digilocker is not coming on the new number. What to do?

We regret the inconvenience caused to you while using DigiLocker services. The feature to update mobile number before successful login has been temporarily discontinued and we will soon resume this service…

I have changed my mobile number and same got updated even in adhar card. How can i change my contact detail in Digilocker as i dont have my old number with me?

I have cleared my class 12th compartment this year in first attempt but digilocker is showing my compartment marksheet. What to do?

Please try to fetch your revised marksheet under compartment result section.

191

Why my class XII migration certificate not opening after adding it to the issued documents sections , it tells me to refresh the page but still no response?

We regret the inconvenience caused to you while using DigiLocker services.We request you to update the App to its latest version and try to fetch/Delete your documents once again in your DigiLocker account,…

Does marksheet downloaded through digiloker will be accepted for mrb government exam?

What to do if my old registered number is lost and i tried to open Digilocker with my new registered number but the otp is being sent to old registered number. How can i retrive my account?

Please share scan copy of Aadhaar to Digilocker Support with your old and current using mobile number so that we can check and assist you better.

What is regn. no. in the Maharashtra state board of technical education in Digilocker? I can not see the year before 2019.

Maharashtra State Board of Technical Education is issuing their Digital awards for the following years, through DigiLocker. These can be pulled by students into their DigiLocker accounts. Degree - NA…

350

Why is my driving license and car insurance downloaded on digilocker not opening?

We request you to update the App to its latest version and try to fetch/Delete your documents once again in your DigiLocker account.

I no longer have the mobile number I used to create my DigiLocker account. I cannot create a new account as there is already an account with my Aadhar number. If I use forgot pin option, it sends OTP to the number I don't have. How can I log in?

Please share scan copy of Aadhaar to Digilocker Support with your old and current using mobile number so that we can check and assist you better.

I am not able to download my teacher eligibility test certificate from Digilocker. What can be the reason?

Please try to fetch your documents once again by entering correct details. In case of any issue write to us at Digilocker Support

I am unable to login into my Digilocker account as i have lost my old phone number. Now i tried to create new account and it is showing that profile with this aadhar already exists. I am unable to reset pin for older profile.

Please share scan copy of Aadhaar to Digilocker Support with your old and current using mobile number so that we can check and assist you better.

My digilocker is unable to fetch my pan card and 12th class marksheet what should I do?

There is a name matching mechanism, Please ensure your Aadhaar name is similar to PAN name and Class Xii marksheet name.

104

Why am I not able to download my 2nd puc marks card from Karnataka board from year 2017?

Kindly specify the error that your are getting over the platform.

I am not able to download my degree certificates from University of Mumbai for year 1993. My name on my degree is written as "Family_name First_Name Father_Name" and my name of aadhar card is "First_Name Father_Name Family_name". What to do?

Dear User, We regret the inconvenience that you experienced. We request you to share some more details of the issue/error at Digilocker Support so that we can rectify the same and provide you better…

When i am attaching my adhar with digilocker i receive an otp while filling that otp it is showing otp expired but i have filled otp within time. What should i do to resolve this?

There was some temporary glitch which has been resolved now. Kindly try again.

I am unable to find my secondary (1986) and higher secondary (1988) mark sheet and certificates in West Bengal board of secondary examination in DigiLocker. Upto which year are the documents available for uploading?

Madhyamik Pariksha (Secondary Examination) Marks Statement and Certificate are now available in Digilocker for 2015 to 2021 only.

144

My sons Aadhar (he’s 6 years old) is linked to the same mobile number as mine. I’m not able to download his Aadhar card to DigiLocker. Is it possible to download his Aadhar card ?

Team Digilocker

Ministry of Electronics & IT (MeitY)

I want to get my 12th marksheet again as I lost it . When I log in, it continuously shows "web page not available because ERR_NAME_NOT_RESOLVED. What to do?

How can I change my university name in the ABC (Academic Bank of Credits) account which is linked to my Digilocker account?

Is the 12th class passing certificate from Digilocker valid for physical verification by staff selection commission (SSC) Document verification?

How can I login in to Digilocker without OTP as I have lost my mobile number? Where I should send scanned copy of adhar and old mobile number to changed with new one?

I’m trying to reset my security but it says that my dob is incorrect inspite of adding as per Aadhar card. What do I do to recover my digilocker account ?

How can I get my COVID certificate immediately ? Digilocker is saying it is currently unavailable.

Earlier when I open digilocker my surname was different.Now I changed it but it shows the old surname.How to update it?

While downloading degree certificate from Sikkim Manipal University, DigiLocker is asking for both Roll number and a registration number. There is only a roll number available with me. What do I put in for registration number?

Why there is no available for class 10 marksheet of Manipur?

Last year i created account in digilocker. Due to some reasons i had to change the mobile no. from which i logged in. Unable to login now. Digilocker customer care says otp is sent on aadhar register mobile number. I have that mobile number but I didnt get otp. What to do?

My phone is formatted so I reinstalled digilocker.I sign in using aadhar, security PIN. I get OTP. I verified OTP but then it shows there is something missing out. I can't sign in using app. In chrome sign-in is done. What can I do?

I am trying to verify my adhaar number it shows that "this adhaar is already registered". And then if I sign in with my adhaar number it shows a message to verify adhaar, what should I do?

How can I speak to digilocker customer care?

Can I use my class 10 Digilocker marksheet for govt jobs ?

I am putting in digilocker same date of birth as on my aadhar, still the date of birth is showing invalid. How to solve this issue?

How can I download the pass certificate of Master Degree in 2011 from Digilocker? I have passed out my Master degree from JNU in 2011.

Results and passing certificate for wbbse (X) and Wbchse (XII) are not available prior to 2015. When can we expect results from 2004 made available on digilocker?

I am trying to download (5th semester year 2021) B-tech marksheet from Digilocker. It is asking for registration number which college has not provided. What to do?

I am a 2012 passout student of class x cbse. On the Digilocker portal my passing certificate is not available and i need to submit this document in NIT arunachal for verification asap. What to do?

I am not able to issue my domicile certificate and birth certificate in Digilocker. It shows {u’0’: u’ ’} and gateway request timed out. What to do?

How to delete my digilocker account? At first I created one account but later I opened another account and I want to delete one account which is linked with aadhar.

Bangalore University degree unavailable in DigiLocker.I'm 2004 pass out.Bangalore University erroneously stated that they are awarding digital Degree certificates of all students since 1981 in DigiLocker.

Jac board 10th marksheet year 2021 is not showing in Digilocker. What to do?

Why my profile is not getting verified since my aadhar is already there in my Digilocker account?

I passed my CBSE exams in 2017 but I am not able to download my marksheet in Digilocker. It keeps showing that the document is getting fetched then something went wrong. Please help?

In Digilocker, while signing in OTP is sending to some number which is not registered to my Aadhar. My Aadhar registered no. ends with ........ but OTP is sending to no. ends with ........ which I never had. What to do ? And i forgot 6 digit security PIN

How can I get my login info if i lost my registered mobile number of digilocker?

How can I unlink my mobile number from digilocker as i don't remember my security pin?

I'm unable to download my 12th passing certificate and migration certificate but it's showing issuer sevice is unavailable. What to do?

I have a created an account in digilocker long back. I forgot my password and i lost my registered phone number too. How can i sign in now?

My mob number is linked with all my family members aadhar card.How can I link all aadhar card details to the same Digilocker?

I downloaded my 10th statement of marks from digilocker since I lost it.But it's not signed by the divisional secretary. Is it okay to give it for my further admission?

My OTP is coming on old aadhaar linked number. I have got my contact number on aadhaar updated some months back. But OTP of digilocker is not coming on the new number. What to do?

I have changed my mobile number and same got updated even in adhar card. How can i change my contact detail in Digilocker as i dont have my old number with me?

I have cleared my class 12th compartment this year in first attempt but digilocker is showing my compartment marksheet. What to do?

Why my class XII migration certificate not opening after adding it to the issued documents sections , it tells me to refresh the page but still no response?

Does marksheet downloaded through digiloker will be accepted for mrb government exam?

What to do if my old registered number is lost and i tried to open Digilocker with my new registered number but the otp is being sent to old registered number. How can i retrive my account?

What is regn. no. in the Maharashtra state board of technical education in Digilocker? I can not see the year before 2019.

Why is my driving license and car insurance downloaded on digilocker not opening?

I no longer have the mobile number I used to create my DigiLocker account. I cannot create a new account as there is already an account with my Aadhar number. If I use forgot pin option, it sends OTP to the number I don't have. How can I log in?

I am not able to download my teacher eligibility test certificate from Digilocker. What can be the reason?

I am unable to login into my Digilocker account as i have lost my old phone number. Now i tried to create new account and it is showing that profile with this aadhar already exists. I am unable to reset pin for older profile.

My digilocker is unable to fetch my pan card and 12th class marksheet what should I do?

Why am I not able to download my 2nd puc marks card from Karnataka board from year 2017?

I am not able to download my degree certificates from University of Mumbai for year 1993. My name on my degree is written as "Family_name First_Name Father_Name" and my name of aadhar card is "First_Name Father_Name Family_name". What to do?

When i am attaching my adhar with digilocker i receive an otp while filling that otp it is showing otp expired but i have filled otp within time. What should i do to resolve this?

I am unable to find my secondary (1986) and higher secondary (1988) mark sheet and certificates in West Bengal board of secondary examination in DigiLocker. Upto which year are the documents available for uploading?

My sons Aadhar (he’s 6 years old) is linked to the same mobile number as mine. I’m not able to download his Aadhar card to DigiLocker. Is it possible to download his Aadhar card ?

Why digilocker is not showing the updated Aadhar card?

No questions added by Team Digilocker.

I want to get my 12th marksheet again as I lost it . When I log in, it continuously shows "web page not available because ERR_NAME_NOT_RESOLVED. What to do?

How can I change my university name in the ABC (Academic Bank of Credits) account which is linked to my Digilocker account?

Is the 12th class passing certificate from Digilocker valid for physical verification by staff selection commission (SSC) Document verification?

I'm trying to log in to my digilocker account but it shows "status: error description:please Enter correct pin ", I have tried changing the pin but it doesn't work out. What to do?

I log into my digilocker even after entering the correct phone number, pin code and OTP. I tried both app and website. It says error and retry. What to do?