Why we cannot purchase a new fastag after closing the existing one?

Answered on August 08,2022
The existing tag might either be blacklisted or not properly surrendered yet. kindly ask the issuer bank to surrender properly.
How to fix fastag issues?
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..  Click here to get a detailed guide
Related Questions
-
Indian Highways Management Company Limited
Answered on May 09,2022I have NHAI wallet fastag. I requested for replacement in the portal and balance is available in waller and bought new NHAI fastag through Flipkart as per customer care 1033 advice. I got the fastag of IDFC . Now how to transfer the amount available in NHAI wallet to new fastag of IDFC or withdraw the amount. The old fastag is still in replacement status.
Kindly close your wallet to get the unused amount refunded in your account. You can call 1033 helpline to ...
1
0
1395
-
Indian Highways Management Company Limited
Answered on March 18,2021I had not entered my email id while installing paytm fastag. And paytm doesn’t answer how to find my fastag customer id. What is the other way to find my fastag customer id ?
Your mobile number is your customer ID in paytm or you can get in touch with Paytm customer care. Or ...
1
0
1768
-
Indian Highways Management Company Limited
Answered on April 26,2021My fastag account is closed. But my fastag is showing black list. How to get new fastag for my car ?
You have to get it closed after getting it removed from blacklist & from the bank's portal as well.
1
0
1254
-
Indian Highways Management Company Limited
Answered on March 03,2022I am going to change the name of the owner of my car. so how can i change the name that is on my fastag or how can new owner apply for new fastag while there is already fastag issued with the same vehicle number?
A new FASTag could be applied after the old one gets surrendered by the old owner. FASTags are non-transferable ...
1
0
3637
-
Indian Highways Management Company Limited
Answered on August 14,2023I have bought a second hand car and that car was having a fastag of ICICI Bank which I didn't get with car. Later I take a new fastag of IDFC bank. And recharged it but the money goes in ICICI Bank's fastag which I am not having. What to do ?
Kindly contact the previous owner and ask him to raise a surrender request with the FASTag issuer bank ICICI & ...
2
0
39
-
Indian Highways Management Company Limited
Answered on February 25,2021I recharged my fastag through ICICI bank by rs 200,but my fastag doesn't show the balance recharged. Why ?
Usually recharges take time to reflect in your account but if it exceeds longer than 24 hours you may ...
1
0
2235
-
Indian Highways Management Company Limited
Answered on March 09,2021I have recharged my fastag through paytm but amount is not reflected in fastag wallet. Why ?
Generally, it takes a fair bit of time for funds to reflect in the FASTag wallet, but if it ...
1
0
1892
-
Indian Highways Management Company Limited
Answered on March 09,2021I have recharged my fastag on 5th March 2021 with Rs.800. But my fastag wallet balance remain Same. And the recharged amount of Rs. 800 is showing in master account balance. What is the difference between wallet balance and master account balance ?
The amount shall show in FASTag wallet balance.
1
26
552
-
Indian Highways Management Company Limited
Answered on March 23,2021I purchased yesterday a fastag card from Nawabganj Toll plaza (on kanpur lucknow route). While wallet charging the id appearing is different from the id appearing on fastag card. How this problem can be rectified ?
Kindly contact the FASTag issuer bank or try calling NHAI helpline number 1033.
1
9
421
-
Indian Highways Management Company Limited
Answered on January 12,2022I have 5 commercial vehicle. But my all fastag are linked with different banks. So it is possible to link all my fastag to one account? I want to pay my toll tax from one account. Is it possible??
Yes, you can pool all your vehicles in one wallet but all FASTag's must be from the same vendor for this ...
1
0
332
-
Indian Highways Management Company Limited
Answered on January 19,2022Recently I bought a car from a second-hand showroom. I want to change the details of fastag to my own such as mobile no. Email id and adress. What can i do for this or shall i buy a new fastag for the same vehicle?
You have to surrender the old tag & get a new one fixed. FASTags are non-transferable.
1
0
303
-
Indian Highways Management Company Limited
Answered on November 09,2022I was having ihmcl fastag for my car and the same i closed 2.5 years ago but still it's going blacklisted in NPCI site because of this i am not able to buy new fastag. Complained 100 times on 1033 but still no resolution. What to do now?
Share your complaint no. received from 1033 helpline & mail @ETC NODAL for further processing.
1
0
131
-
Indian Highways Management Company Limited
Answered on May 15,2023The fastag on my new car was activated using the Chasis number. I have my registered vehicle number now, how can I link to my already functional Fastag ?
Kindly contact your FASTag issuer bank for replacing the chassis number with the VRN.
1
0
547
-
Try to help us answer..
-
Meri car ka registration Delhi ka hai but sabhi documents barwala (hisar) home adress pr hai.kya local monthly pass bn skta hai.kyuki car ka registration bhi mere naam pr hai?
Write Answer
-
I had 2 fastag from airtel payment bank on 1 vehicle which i deactivated successfully. Even airtel is saying its deactivated and they cannot do anything. Still its showing black listed now i cannot get any new tag. What to do?
Write Answer
-
My wife's surname changed in all her documents after marriage, but we are facing an issue with Fastag KYC as her surname in vehicle registration is still different. What should we do in this situation?
Write Answer
-
What to do if I dont have wallet id,registered mobile number and I want to deactivate the fastag?
Write Answer
-
Why am I unable to access my wallet in the FASTag app even though I have my login ID and password?
Write Answer
-
Meri car ka registration Delhi ka hai but sabhi documents barwala (hisar) home adress pr hai.kya local monthly pass bn skta hai.kyuki car ka registration bhi mere naam pr hai?
-
Trending Questions
-
Indian Highways Management Company Limited
Answered on February 05,2021Who are exempted from Toll Tax?
The following are exempted from Toll Tax. For Dignitaries as mentioned in Rule 11(a) exemption is available to vehicle transporting ...
2
0
15294
-
Indian Highways Management Company Limited
Answered on September 07,2021How to change the mobile number registered in fastag ?
You can change that with the fastag issuer bank.
1
1936
39221
-
Indian Highways Management Company Limited
Answered on June 22,2021How can I register a complaint against wrong deduction from fastag in kollam bypass tollgate?
You can get in touch with your fastag issuer bank, furnish details of the transaction & all required documents ...
1
160
4973
-
VO TECHNOLOGIES FASTag
Answered on October 26,2022How to recharge my fastag if I forget all details?
Multiple Ways to Recharge FASTag: 1. Online Recharge with FASTag Issuer Bank Customer Portal 2. Via UPI Recharge ( PhonePe , ...
1
0
1616
-
Indian Highways Management Company Limited
Answered on March 07,2022How to update kyc in fastag ?
In case of bank FASTag you shall upload your documents in the bank FASTag app. or portal or you ...
1
2183
43311
-
VO TECHNOLOGIES FASTag
Answered on October 26,2022How to close the icici bank fast tag account and get the refund?
Step 1 : Know Your ICICI FASTag Customer ID (Call to Customer Care 18002100104) Step 2 : Register Your Account ...
1
771
16155
-
Indian Highways Management Company Limited
Answered on January 24,2022How can I refund amount from fastag wallet to my bank account?
You have to raise a surrender request & close the wallet to get the balance amount in your desired ...
2
1770
36333
-
Indian Highways Management Company Limited
Answered on May 25,2021Can I change my fastag service provider ?
Yes, you can always change your FASTag service provider as per your will. But you have to surrender your ...
1
775
30195
-
Indian Highways Management Company Limited
Answered on February 05,2021How do I search for the nearest FASTag point-of-sale (POS)?
One can search for the nearest Point-of-Sale by following ways: a) Downloading My FASTag App Click “Search Nearby POS" Search option available ...
1
0
12689
-
Indian Highways Management Company Limited
Answered on February 01,2022How can I transfer the amount from my old fastag to the new fastag?
No, the balance could not be transferred. You need to surrender the old tag & get the refund of ...
1
0
16840
- Meri car ka registration Delhi ka hai but sabhi documents barwala (hisar) home adress pr hai.kya local monthly pass bn skta hai.kyuki car ka registration bhi mere naam pr hai? Write Answer
- I had 2 fastag from airtel payment bank on 1 vehicle which i deactivated successfully. Even airtel is saying its deactivated and they cannot do anything. Still its showing black listed now i cannot get any new tag. What to do? Write Answer
- My wife's surname changed in all her documents after marriage, but we are facing an issue with Fastag KYC as her surname in vehicle registration is still different. What should we do in this situation? Write Answer
- What to do if I dont have wallet id,registered mobile number and I want to deactivate the fastag? Write Answer
- Why am I unable to access my wallet in the FASTag app even though I have my login ID and password? Write Answer
Top contributors this week

pravasi online helper

Kerala Institute of Local Administration - KILA


Parameswaran TK

Sakala Helpline


Tahsildar, Kurnool District, AP / Govind Singh R

Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
2. Check the documents required for application before applying.
3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.