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What to do as I uploaded all required documents in my fastag portal but status of KYC is pending and unable to recharge my account?
What to do as I uploaded all required documents in my fastag portal but status of KYC is pending and unable to recharge my account?
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Indian Highways Management Company Limited 
Answered on May 04,2022
The max. TAT for KYC update is 7 working days after successful submission of valid proofs.
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How to fix fastag issues?
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
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Indian Highways Management Company Limited
Answered on May 09,2022I have NHAI wallet fastag. I requested for replacement in the portal and balance is available in waller and bought new NHAI fastag through Flipkart as per customer care 1033 advice. I got the fastag of IDFC . Now how to transfer the amount available in NHAI wallet to new fastag of IDFC or withdraw the amount. The old fastag is still in replacement status.
Kindly close your wallet to get the unused amount refunded in your account. You can call 1033 helpline to ...
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Answered on December 30,2021I have recharged my fastag on 9th April 2021 with Rs.300. But my fastag is showing as blacklisted when my vehicle passed through fastag lane. Hence declined to move forward. Toll tax people are charging double of the amount to go through Fast tag lane. Further, I recharged with Rs. 150 and after passing through two tolls thereafter for the amount not more than total of Rs 60, my current balance next day is again Rs.0.00. What should I do?
You need to raise a complaint with the FASTag issuer bank for timely redressal of the same.
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Indian Highways Management Company Limited
Answered on March 09,2021I have recharged my fastag on 5th March 2021 with Rs.800. But my fastag wallet balance remain Same. And the recharged amount of Rs. 800 is showing in master account balance. What is the difference between wallet balance and master account balance ?
The amount shall show in FASTag wallet balance.
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Answered on December 27,2021I got second-hand vehicle. I got airtel fastag. I am having sufficient balance in my account but in IHMCL fastag it is showing my account is blacklisted with karur vysya bank. What should I do now ?
You shall get the old FASTag surrendered with the help of the old owner of the vehicle & then ...
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Answered on December 30,2021I have uploaded my kyc in the portal after getting below message. It is more than 2 days now and the kyc is approved and so I am unable to use my tag. How to proceed? Dear Customer, your IHMCL FASTag wallet creation date is 15/12/2019. As per RBI guidelines, please update your Full KYC details (ID and Address Proof) by logging on to https://fastag.IHMCL.com before 15/12/2020 to continue loading and usage of the wallet.
TAT to update the KYC after successful submission of documents is 7 working days max., For any further query ...
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Answered on February 18,2021I want to close my patm fastag account. What to do ?
Surrender the same in the paytm app or try calling their helpline number for further clarification.
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Indian Highways Management Company Limited
What documents are required to purchase a FASTag?
Please note that FASTag wallet creation is governed by RBI regulations on Pre-paid instruments. The standard documents required to be ...
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Indian Highways Management Company Limited
What are the documents required for “Exempted FASTag”?
Documents required are as follows. • Duly Filled Application Form• Registration Certificate (RC) of the Vehicle.• Identification Proof (ID Proof) ...
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Answered on February 09,2021My fastag is blacklisted. I recharged it for thousand rupees. But still showing blacklisted. Trying to activate it for many months. What to do?
This is to inform you that there are a few things to keep in mind that there is a ...
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Indian Highways Management Company Limited
Answered on February 17,2021I have alto 800. I don't know fastag number for recharge. What to do ?
The name of the fastag issuer bank is written on the FASTag kindly outcall there customer care number and ...
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Answered on December 15,2021How can I update KYC documents in Equitas bank fastag?
Yes, you can update your KYC with your FASTag issuer bank by submitting relevant documents as per their requirement.
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Indian Highways Management Company Limited
Answered on December 28,2021I paid Rs 400 and Rs 200 in fastag account but this amount has not been reflected in the recharge. What to do?
You need to wait for some time, the amount either gets recharged in your wallet or gets refunded in ...
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It was told by minister that when you pass toll and return in 12 hour time, no toll tax to be paid. But fastag automatically cutting toll. Why?
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What is the process to change my fast tag provider. I have balance in my fast tag but it shows blacklisted non every toll. Airtel says your fast tag is active.
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Meri fastag kyc pending kyu hai ? mujhe abhi TK non kyc show kr raha hai meine sari information kr di hai.
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Indian Highways Management Company Limited
Answered on March 07,2022How to update kyc in fastag ?
In case of bank FASTag you shall upload your documents in the bank FASTag app. or portal or you ...
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Answered on January 24,2022How can I refund amount from fastag wallet to my bank account?
You have to raise a surrender request & close the wallet to get the balance amount in your desired ...
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Answered on October 26,2022How to close the icici bank fast tag account and get the refund?
Step 1 : Know Your ICICI FASTag Customer ID (Call to Customer Care 18002100104) Step 2 : Register Your Account ...
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Answered on February 01,2022How can I transfer the amount from my old fastag to the new fastag?
No, the balance could not be transferred. You need to surrender the old tag & get the refund of ...
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Answered on September 07,2021How to change the mobile number registered in fastag ?
You can change that with the fastag issuer bank.
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Answered on May 25,2021Can I change my fastag service provider ?
Yes, you can always change your FASTag service provider as per your will. But you have to surrender your ...
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Answered on February 05,2021Who are exempted from Toll Tax?
The following are exempted from Toll Tax. For Dignitaries as mentioned in Rule 11(a) exemption is available to vehicle transporting ...
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Answered on February 05,2021How to apply for “Exempted FASTag”?
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Answered on February 05,2021What if I have recharged the FASTag but Money is not credited in my FASTag Account?
If Customer has recharge the Tag and amount debited this account but not credited to his FASTag account Customer ...
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- Does the tow vehicle is exempted from toll charges ? Write Answer
- It was told by minister that when you pass toll and return in 12 hour time, no toll tax to be paid. But fastag automatically cutting toll. Why? Write Answer
- What is the process to change my fast tag provider. I have balance in my fast tag but it shows blacklisted non every toll. Airtel says your fast tag is active. Write Answer
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Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
2. Check the documents required for application before applying.
3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.