How can i get multiple toll plaza monthly pass on fastag?
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Indian Highways Management Company Limited 
Answered on June 06,2022
You can get monthly passes for different toll plazas via the same process of purchasing a monthly pass.
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How to fix fastag issues? (2022)
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
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Indian Highways Management Company Limited
Answered on December 30,2021I have recharged my fastag on 9th April 2021 with Rs.300. But my fastag is showing as blacklisted when my vehicle passed through fastag lane. Hence declined to move forward. Toll tax people are charging double of the amount to go through Fast tag lane. Further, I recharged with Rs. 150 and after passing through two tolls thereafter for the amount not more than total of Rs 60, my current balance next day is again Rs.0.00. What should I do?
You need to raise a complaint with the FASTag issuer bank for timely redressal of the same.
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Indian Highways Management Company Limited
Answered on March 03,2022I am going to change the name of the owner of my car. so how can i change the name that is on my fastag or how can new owner apply for new fastag while there is already fastag issued with the same vehicle number?
A new FASTag could be applied after the old one gets surrendered by the old owner. FASTags are non-transferable ...
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Indian Highways Management Company Limited
Answered on February 18,2021I have a fastag which is low in balance. While passing through fastag lane, I was charged double, Is it a rule?
You need to recharge your tag well before you cross through a toll at least 45 minutes prior. Yes ...
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Indian Highways Management Company Limited
Answered on March 09,2021I have recharged my fastag on 5th March 2021 with Rs.800. But my fastag wallet balance remain Same. And the recharged amount of Rs. 800 is showing in master account balance. What is the difference between wallet balance and master account balance ?
The amount shall show in FASTag wallet balance.
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Indian Highways Management Company Limited
Answered on July 15,2021Recently bought a fastag. Few toll is detecting,few not.But toll authority is asking us to pay double. If fastag is not getting detected, why should customers pay ?
This might be a technical issue with the tag you can contact the issuer bank & get this resolved else you can ...
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Indian Highways Management Company Limited
Answered on March 19,2021Fastag deductions are so unreliable. I got a mail on 10th March for a journey made on 6th March on ICICIBank issued fastag. Similarly, received SMS for only 2 tolls till date while I crossed 4 on the way. Where to complain ?
Call ICICI helpline for fastag or you can call NHAI helpline 1033 & you can also mail escalations@icicibank.com keeping IHMCl ...
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Indian Highways Management Company Limited
Answered on July 15,2021I got second hand car in 2016 when fasttag wasn't introduced. Now when I try to apply for a fastag, the system says that I already have a fastag, but I dont have. Not sure any bank created fasttag for the first hand car user. How to get a fasttag ?
You can call NHAI helpline 1033 with all the details of the vehicle and they will tell if there's an ...
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Indian Highways Management Company Limited
Answered on March 23,2021I purchased yesterday a fastag card from Nawabganj Toll plaza (on kanpur lucknow route). While wallet charging the id appearing is different from the id appearing on fastag card. How this problem can be rectified ?
Kindly contact the FASTag issuer bank or try calling NHAI helpline number 1033.
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Indian Highways Management Company Limited
Answered on December 27,2021I got second-hand vehicle. I got airtel fastag. I am having sufficient balance in my account but in IHMCL fastag it is showing my account is blacklisted with karur vysya bank. What should I do now ?
You shall get the old FASTag surrendered with the help of the old owner of the vehicle & then ...
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Indian Highways Management Company Limited
Answered on December 30,2021I have uploaded my kyc in the portal after getting below message. It is more than 2 days now and the kyc is approved and so I am unable to use my tag. How to proceed? Dear Customer, your IHMCL FASTag wallet creation date is 15/12/2019. As per RBI guidelines, please update your Full KYC details (ID and Address Proof) by logging on to https://fastag.IHMCL.com before 15/12/2020 to continue loading and usage of the wallet.
TAT to update the KYC after successful submission of documents is 7 working days max., For any further query ...
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Indian Highways Management Company Limited
Answered on January 12,2022I have 5 commercial vehicle. But my all fastag are linked with different banks. So it is possible to link all my fastag to one account? I want to pay my toll tax from one account. Is it possible??
Yes, you can pool all your vehicles in one wallet but all FASTag's must be from the same vendor for this ...
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Indian Highways Management Company Limited
Answered on January 19,2022Recently I bought a car from a second-hand showroom. I want to change the details of fastag to my own such as mobile no. Email id and adress. What can i do for this or shall i buy a new fastag for the same vehicle?
You have to surrender the old tag & get a new one fixed. FASTags are non-transferable.
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How can I correct the name in my NHAI fastag?
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How can I activate Fastag which is already pre-installed on my new car?
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Recently I bought a second hand car, so I want to buy fasttag , but system says there already exists fast tag, I brought the from a card dealer I don't know the 1st car owner. What should I do to buy a fasttag?
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How to close fast tag account as I have sold my vehicle?
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Indian Highways Management Company Limited
Answered on March 07,2022How to update kyc in fastag ?
In case of bank FASTag you shall upload your documents in the bank FASTag app. or portal or you ...
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Indian Highways Management Company Limited
I have forgotten my FASTag details. How to retrieve information?
a) For bank-issued FASTag (i.e., FASTag purchased from a bank) A customer may call concerned bank’s Toll-free number written on ...
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Indian Highways Management Company Limited
Answered on January 24,2022How can I refund amount from fastag wallet to my bank account?
You have to raise a surrender request & close the wallet to get the balance amount in your desired ...
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Indian Highways Management Company Limited
Answered on May 25,2021Can I change my fastag service provider ?
Yes, you can always change your FASTag service provider as per your will. But you have to surrender your ...
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Indian Highways Management Company Limited
Answered on February 09,2021If a fast tag is blacklisted, then how to remove the tag from blacklisted list?
Kindly contact your FASTag issuer bank for whitelisting your tag.
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Indian Highways Management Company Limited
Answered on September 07,2021How to change the mobile number registered in fastag ?
You can change that with the fastag issuer bank.
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Indian Highways Management Company Limited
Answered on February 12,2021How can I activate Fastag which is already pre-installed on my new car?
Download the myfastag app & get in touch with the fastag issuer bank. The name of the issuer must ...
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Answered on November 30,2020How to close the axis bank fast tag account and get the refund?
To close the Axis Bank FASTag account, you need to contact the customer care helpline number at 18004198585. Refund is ...
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Indian Highways Management Company Limited
Answered on April 04,2022I recharged my fastag with monthly pass for mayar toll plaza,hisar, haryana. My balance was deducted but recharge failed and shows an error. Where i can complain and get my balance back?
Complain @ 1033 NHAI helpline.
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Indian Highways Management Company Limited
Can I avail a monthly pass on FASTag?
Monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations set ...
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