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While recharging Fastag, a window opens which says that your account is inactive for the last one year.Update your kyc identification number. How to do that?
While recharging Fastag, a window opens which says that your account is inactive for the last one year.Update your kyc identification number. How to do that?
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Indian Highways Management Company Limited 
Answered on April 04,2022
Update your KYC with the FAStag issuer bank & in case of NHAI FASTag you can upload your documents in the IHMCL portal or in the myfastag app.
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How to fix fastag issues? (2022)
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
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Indian Highways Management Company Limited
Answered on February 18,2021Hamara SBI Fastag recharge Nahin ho raha hai phone pe se. Kya karu ?
Check whether your KYC is done or not. If not, call SBI helpdesk.
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Answered on February 12,2021I have recharged my Fastag by gpay. The amount reached in the wallet now but I received a message that my Fastag account is having insufficient balance. What to do now?
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Answered on February 12,2021I opened my fast tag account with SBI with Rs.500. Then i haven't used it. Even though bank sends me SMS to pay rs.2000. Is it necessary to deposit the money ?
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Answered on March 01,2021When I have sufficient balance in my bank account, why my Fastag is blacklisted for lesser balance ?
Balance in the account does not mean balance in fastag wallet, you need to maintain balance in your fastag ...
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Answered on November 09,2022I have purchased a 2nd hand car and transferred to my name, now I am applying for fastag but came to know that there is already a fastag on the same car which is blacklisted ,there is no sticker on the car.now I want to get new one,please help
Contact the previous owner to get the tag surrendered before purchasing a used vehicle otherwise it will always create an issue.
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Answered on August 21,2021I bought second hand car and already ownership transfer done and Mparivahan portal show now i am the owner. Now i need to apply for fastag , in my bank. I submit all the docs to my bank , and my fastag account created by bank and i deposit first payment via check also.Now bank says , your old owner fastag id was blacklisted , so you need to remove close old id then after we can create new one for you. How can i get to know my cars old fastag id and bank name and how can i close the old id?
The tag issuer can give you a few details of the old tag if it is still showing on ...
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Indian Highways Management Company Limited
Answered on November 24,2021I have activated my Fastag with minimum balance. But if I check balance, the tag status is mentioned as invalid. What to do?
The tag is in inactive status, kindly raise a complaint with the FASTag provider & get the same activated ...
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Indian Highways Management Company Limited
Answered on December 28,2021I was using SBI Fastag when raised surrender request my balance was Rs40 then Got 240 rupees refund. When I tried to apply new one from another bank they are saying my vehicle blacklisted by SBI. I contacted SBI they are asking me to call 1033. They are saying bank has to do this. Now I don't even have active fastag account to recharge. This seems some system issue how can I get my vehicle in whitelist?
You shall raise a blacklist removal request with the SBI because they are the final authority to remove the ...
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Indian Highways Management Company Limited
Answered on February 24,2022Can one purchase another Fastag immediately after requesting the Fastag issuer to surrender the old Fastag for the same vehicle?
No, it takes time to surrender the tag & offload from the system.
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Indian Highways Management Company Limited
Answered on October 22,2022I had amount of 1200 in old fastag, but somehow got new fastag on the same vehicle and now the old fastag is destroyed. How can i get or transfer the amount which was in my old fastag to new one?
You have to surrender the old FASTag with the issuing bank & then the unused amount will be refunded ...
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Indian Highways Management Company Limited
Answered on October 13,2022I've bought a used car on which fastag is there. When I checked, chasis no is linked with it instead of reg no. I'm not able to recharge it or view balance. The mobile number of previous owner is not available. What to do?
Everyone "Must" get the FASTag surrendered when buying a used car, as FASTags are non-transferable. You cannot use it for long ...
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Answered on September 01,2022How to change email address as the one mentioned in fastag is incorrect?
You shall raise a "change request" with the FASTag issuer bank.
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- What should do if bank is not delivering the fastag to my address? Write Answer
- Recently I bought a second hand car, so I want to buy fasttag , but system says there already exists fast tag, I brought the from a card dealer I don't know the 1st car owner. What should I do to buy a fasttag? Write Answer
- How to find the issued bank of fastag? Where can i find the details? Write Answer
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1. Check whether you are eligible to apply for this service.
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3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.