How can I activate Fastag which is already pre-installed on my new car?
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Indian Highways Management Company Limited 
Answered on February 12,2021
Download the myfastag app & get in touch with the fastag issuer bank. The name of the issuer must be there on the fastag itself.
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SulfiAnswered on November 26,2019
If a vehicle already has an RFID tag, it might already be activated. When you buy the vehicle, RFID tag payment was also done. It might also have a minimum balance of INR 100 or 200 as is required by the bank.
You can recharge it with your Customer ID or Wallet ID of FASTag. These details are available in the email or mobile number provided by you at the time when you bought your vehicle.
The main providers of FASTag are HDFC, ICICI & Axis bank. The payment can be done using normal payment methods such as bank transfer, net banking, cards.
For example, check the below video to see how to recharge an Axis bank linked FASTag.
You can also reach out to the helpline number of your FASTag linked bank if there are any technical issues.
| Sl. No. | Issuing Bank | Customer Care Helpline No |
| 1 | Axis Bank | 1800-419-8585 |
| 2 | ICICI Bank | 1800-2100-104 |
| 3 | IDFC Bank | 1800-266-9970 |
| 4 | State Bank of India | 1800-11-0018 |
| 5 | HDFC Bank | 1800-120-1243 |
| 6 | Karur Vysya Bank | 1800-102-1916 |
| 7 | EQUITAS Small Finance Bank | 1800-419-1996 |
| 8 | PayTM Payments Bank Ltd | 1800-102-6480 |
| 9 | Kotak Mahindra Bank | 1800-419-6606 |
| 10 | Syndicate Bank | 1800-425-0585 |
| 11 | Federal Bank | 1800-266-9520 |
| 12 | South Indian Bank | 1800-425-1809 |
| 13 | Punjab National Bank | 080-67295310 |
| 14 | Punjab & Maharashtra Co-op Bank | 1800-223-993 |
| 15 | Saraswat Bank | 1800-266-9545 |
| 16 | Fino Payments Bank | 1860-266-3466 |
| 17 | City Union Bank | 1800-2587200 |
| 18 | Bank of Baroda | 1800-1034568 |
| 19 | IndusInd Bank | 1860-5005004 |
| 20 | Yes Bank | 1800-1200 |
| 21 | Union Bank | 1800-222244 |
| 22 | Nagpur Nagarik Sahakari Bank Ltd | 1800-2667183 |
Guide
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How to fix fastag issues?
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
Related Questions
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Indian Highways Management Company Limited
Answered on February 15,2021I have bought a second-hand car and on it, there is a fastag of the previous owner which is not working. Can I replace it with a new one?
You have to surrender the old fastag & then you will be able to apply for a fresh one.
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Indian Highways Management Company Limited
Answered on November 09,2022I have purchased a 2nd hand car and transferred to my name, now I am applying for fastag but came to know that there is already a fastag on the same car which is blacklisted ,there is no sticker on the car.now I want to get new one,please help
Contact the previous owner to get the tag surrendered before purchasing a used vehicle otherwise it will always create an issue.
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Indian Highways Management Company Limited
Answered on August 21,2021I bought second hand car and already ownership transfer done and Mparivahan portal show now i am the owner. Now i need to apply for fastag , in my bank. I submit all the docs to my bank , and my fastag account created by bank and i deposit first payment via check also.Now bank says , your old owner fastag id was blacklisted , so you need to remove close old id then after we can create new one for you. How can i get to know my cars old fastag id and bank name and how can i close the old id?
The tag issuer can give you a few details of the old tag if it is still showing on ...
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Answered on November 24,2021I have activated my Fastag with minimum balance. But if I check balance, the tag status is mentioned as invalid. What to do?
The tag is in inactive status, kindly raise a complaint with the FASTag provider & get the same activated ...
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Answered on December 28,2021I was using SBI Fastag when raised surrender request my balance was Rs40 then Got 240 rupees refund. When I tried to apply new one from another bank they are saying my vehicle blacklisted by SBI. I contacted SBI they are asking me to call 1033. They are saying bank has to do this. Now I don't even have active fastag account to recharge. This seems some system issue how can I get my vehicle in whitelist?
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Indian Highways Management Company Limited
Answered on January 07,2022My car is blacklisted from 1 and a half year though i have balance on it. I have given plenty of complain to nhai but my issue had not solved as the Fastag is from Nhai. What will i do now?
You can call 1033 helpline or mail at etc.nodal@ihmcl.com with all the relevant details.
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Indian Highways Management Company Limited
Answered on January 15,2022I have not been using fastag for 3-4 months. But threshold balance is intact. Now it is showing my car number is blacklisted by NPCI. I was using paytm fastag and I have closed the fastag from paytm also. But now I am ordering a new fastag and status still the same that my car number is blacklisted by NPCI. How to get it removed from blacklist. Whom to call?
You can call PayTm to get it removed from the blacklist or you can call 1033 helpline to guide ...
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Indian Highways Management Company Limited
Answered on April 08,2022I bought a second hand car and want to get a new fasttag. I have tried multiple wallets. Every time I am told the car had a black-listed fasttag . There is no fast tag on the car. What do I do to sort this out ?
The tag might be active on the last owner's name, you should ask the previous owner of the vehicle ...
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Indian Highways Management Company Limited
Answered on November 09,2022I purchaged a secondhand car from Gujarat. I want to buy a fastag for my car but it's showing that vehicle registration number is blacklisted from NPCI. What can I do to buy new fastag?
Contact the previous owner to get the tag surrendered before purchasing a used vehicle otherwise it will always create an issue.
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Indian Highways Management Company Limited
Answered on October 27,2022How can I activate Fastag which is already pre-installed on my new car?
Download the app of the FASTag issuer bank & link it as per the procedure. For any further assistance ...
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Indian Highways Management Company Limited
Answered on October 22,2022I have recently bought a car and it has Axis Bank fastag but the previous owner is not responding and I am unable to contact him, can I deactivate that fastag on behalf of him?
No, You cannot surrender the tag on someone else's behalf. The previous owner only can surrender his tag.
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Indian Highways Management Company Limited
Answered on October 13,2022I've bought a used car on which fastag is there. When I checked, chasis no is linked with it instead of reg no. I'm not able to recharge it or view balance. The mobile number of previous owner is not available. What to do?
Everyone "Must" get the FASTag surrendered when buying a used car, as FASTags are non-transferable. You cannot use it for long ...
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- What is procedure for closing fastag account as I have sold the car and purchased new car and dealer has taken another bank fastag? Write Answer
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