How to fix issues with Digilocker? (2022)

DigiLocker is a digital locker to store all your documents. Sometimes, you might have encountered any of the following issues with Digilocker.

  • Documents uploaded by you to Digilocker might be missing

  • Issued documents might be missing

  • Pending Documents issue

  • You might not be able to login or signup to Digilocker

  • OTP might not be coming

In addition to it, there are other issues as well. In this article, we will explain the various methods to fix these issues with Digilocker.

Try Digilocker website

If you encountered issues with the Digilocker app, then you can try logging into your account on the Digilocker website. Check whether the same error occurs on the website as well. Similarly, if you face the issue with Digilocker website, try logging into you on Digilocker app.

Check the social media handles

Digilocker team is active in answering citizens’ queries on various social media platforms. You can check their profile to see if your query is already answered. You can also see the queries answered by Digilocker on the Q&A platform Tesz as well. Queries answered on Tesz are available here.

Digilocker answers on Tesz

Wait for sometime

At the times of Class X and XII results, you are advised to wait a little longer as the system will be handling a peak load this time.

Raise the issue on the Digilocker website

If the issue still persists then you can raise a service request regarding the issue on Digilocker website.

Digilocker Issue Fix

  • In the Need Help section, select “Digilocker”.

Fix Digilocker Issue

  • In Sub Category, you can select the specific issue from the drop down.

  • In Sub Category 2, you can specify the exact issue.

  • If you have any specific details to add with respect to your issue you can add it here. You can also attach a screenshot if required.

  • Click on Submit to raise the issue.


What are some common queries related to Digilocker?
You can find a list of common Digilocker queries and their answer in the link below.
Digilocker queries and its answers
Where can I get my queries related to Digilocker answered for free?
Tesz is a free-to-use platform for citizens to ask government-related queries. Questions are sent to a community of experts, departments and citizens to answer. You can ask the queries here.
Ask Question