Answered on June 03,2018
Whenever you raise a complaint against IRCTC through email (email@example.com) , you will get a reply assigning an ID for your correspondence.It is the assigned Ticket ID and it is used to track the details of your complaint in the future.
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Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
2. Check the documents required for application before applying.
3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.