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I have forgotten my userid and password in the IRCTC website. How to get it ?

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Manu Manu
Answered on June 13,2018

There are 2 ways to get it.

  1. You have used an email id to register with IRCTC in the beginning. Open that mail box and search for “ticketadmin” in it. Mail will have your user name and password
  2. Send an email (care@irctc.co.in) to IRCTC informing that you have forgotten your username and password and you know your registered mail id. You will get an auto generated reply assigning an ID with your correspondence. It is assigned Ticket ID and it is used to track the details of your complaint in the future. You can then call up IRCTC using this ticket ID as reference to get your user id. IRCTC customer care number is available here.( https://www.irctc.co.in/eticketing/contact.jsf)
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Best Practices while applying for Government services online

1. Check whether you are eligible to apply for this service.

2. Check the documents required for application before applying.

3. Keep the documents in one folder for ease of access.

4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.

5. Once you have applied, note down the application number to track the status.

6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.