How to surrender the fast tag from the existing operator?
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Indian Highways Management Company Limited 
Answered on September 01,2022
You shall raise a surrender request with the FASTag issuer bank for closure. Please note that only the owner of the said FASTag is authorised to close/surrender the FASTag.
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How to fix fastag issues?
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Click here to get a detailed guide
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Indian Highways Management Company Limited
Answered on March 18,2021By mistake, two FASTag has been delivered from two different banks for my car. How to surrender one fast tag ?
Surrender from the FASTag app of the particular bank you do not wish to keep.
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Answered on January 04,2022How much time it takes to get new fastag after surrendering old one?
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Answered on August 08,2022Why we cannot purchase a new fastag after closing the existing one?
The existing tag might either be blacklisted or not properly surrendered yet. kindly ask the issuer bank to surrender ...
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Answered on August 21,2021рдорд╛рдЭрд╛ рдЯреЕрдЧ рдмреЕрд▓рдиреНрд╕ 1000 рд░реБрдкрдпреЗ рдЖрд╣реЗ. рдкрдг рд╡рд╛реЕрд▓реЗрдЯ рдмреЕрд▓рдиреНрд╕ 0 рдЖрд╣реЗ. рдореА рдЯреЛрд▓ рдирд╛рдХреНрдпрд╛рд╡рд░ рдЯреЛрд▓ рдкреЗ рдХрд░реБ рд╢рдХрддреЛ рдХрд╛рдпре╜
You have to shift your tag balance to your tag wallet balance to use the fastag services uninterrupted.
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Indian Highways Management Company Limited
Answered on August 21,2021My fast tag in my vehicle not detecting the amount automatically when I reach the tolls.Instead I have to wait for handgun,toll booth person has to come and scan with handgun every time ,even I maintain fast tag balance more than rs 500.How to get rid of this problem?
Though it is not possible that the tag doesn't read at any toll and could only be read by ...
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Indian Highways Management Company Limited
Answered on January 27,2022There's money in my Paytm wallet but at toll gate they said zero balance and charged twice the amount. Where to complain?
You can complain with the PayTm or NHAI helpline 1033.
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Indian Highways Management Company Limited
Answered on July 15,2021Initially I have a fast tag issued by Airtel bank later I change it now I have AXIS bank fast tag. When I travel then toll plaza scanner show that my vehicle is black listed even balance is available and showing active on NHAI site. I contacted to NHAI customer care they said this issue has to be solved by Airtel payment bank. I write several mail to airtel payment bank but still no solution. What can I do?
You can lodge a complaint with the NHAI helpline 1033 or you can mail your concern at etc.nodal@ihmcl.com with complete details.
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Indian Highways Management Company Limited
Answered on July 13,2021I have two fastags in my car. If I pass through the toll gate, then both fastags money will be deducted or any one of them will be deducted?
Surrender one of them otherwise most probably you will be charged from both & if one gets low balance ...
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Answered on July 06,2021If I go for single trip I get charged cash 25 rupees.But in fast tag it deducts 50 rupees. This is loss to me.For single trip, Why can't they deduct only 25 rupees in fast tag also?
Fastag can not charge in excess of any predefined amount on its own, there must be some misunderstanding of the ...
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Answered on June 30,2021My vehicle is blacklisted by NPCI. What to do?
You may call 1033 NHAI helpline no.
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Answered on June 24,2021I have not used fast tag amt so far. Still, I get the message that your cug acct doest have money and recharge it. I dont remember my customer id. What to do?
You may contact the fastag issuer bank for relevant information.
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Answered on June 18,2021How can I know my fast tag ID as I sold my car and forgot to remove the fast tag sticker ? New buyer is misusing my fast tag. I need to know ID to cancel my fast tag.
You can surrender the tag from MyFastag app or you can call the fastag issuer bank customer support.
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