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When I am trying to get PAN card under issued documents, it is saying "No document was found in issuer database matching above details. Please check the details and try again." But my details are correct and PAN is linked with my Aadhaar card. What to do now?
When I am trying to get PAN card under issued documents, it is saying "No document was found in issuer database matching above details. Please check the details and try again." But my details are correct and PAN is linked with my Aadhaar card. What to do now?
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Team Digilocker, Ministry of Electronics & IT (MeitY) 
Answered on May 21,2020
Please ensure your name in Aadhaar records and Pan records is the same.
It will be only be fetched when name matching is proper.
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Vijay ChintakindiAnswered on March 02,2021
The name is in capital in PAN card and small case in Aadhar card. Can that be the issue.
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How to fix issues with Digilocker? (2022)
DigiLocker is a digital locker to store all your documents. Sometimes, you might have encountered any of the following issues with Digilocker. Documents uploaded by you to Digilocker mi..Learn More
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Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
2. Check the documents required for application before applying.
3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.