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I bought a second hand car and ownership is yet to be transferred. Can I get FASTag kyc in my name?
I bought a second hand car and ownership is yet to be transferred. Can I get FASTag kyc in my name?
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Indian Highways Management Company Limited 
Answered on February 26,2022
The old FASTag needs to be cancelled in the first place & then you can apply for a fresh one after the name change.
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How to fix fastag issues?
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
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Indian Highways Management Company Limited
Answered on June 13,2022How to surrender old fast tag and get new one?
Raise a surrender request with the FASTag issuer bank & close your wallet to get the unused amount refunded ...
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Indian Highways Management Company Limited
Answered on May 06,2022I wrongly recharged 2,00,000 Rs in my fast tag. How to get back this amount as I want to keep only 2000?
Raise a complaint with the FAStag issuer bank for the same.
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Indian Highways Management Company Limited
Answered on April 21,2022Within how many kms local pass is acceptable in nearby toll?
Local pass is valid for only one toll plaza & as per rule your residence shall be within the ...
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Indian Highways Management Company Limited
Answered on April 19,2022I bought a pre-owned car. My car is blacklisted for issuance of a new fast tag even though the previous owner has paid all dues. How do I remove the blacklist and get a new fast tag?
Ask the old owner to surrender the tag & get it closed in order for you to get a ...
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Indian Highways Management Company Limited
Answered on April 08,2022I bought a second hand car and want to get a new fasttag. I have tried multiple wallets. Every time I am told the car had a black-listed fasttag . There is no fast tag on the car. What do I do to sort this out ?
The tag might be active on the last owner's name, you should ask the previous owner of the vehicle ...
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Indian Highways Management Company Limited
Answered on March 25,2022Where I can update my fasttag kyc?
You can update your NHAI FASTag KYC in the IHMCL portal or myfastag app.
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Indian Highways Management Company Limited
Answered on March 31,2022I am unable to recharge my fasttag account. Even after updatkng my kyc details it will showing kyc pending. How to rectify it? Wallet issuer is NHAI
TAT to update the KYC after successful submission of documents is 7 working days max. For any further assistance ...
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Indian Highways Management Company Limited
Answered on February 24,2022I forgot my fast tag number and How to close my fast tag?
The customer needs to remember the FASTag issuer bank & his registered mobile number. Call the issuer bank & ...
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Indian Highways Management Company Limited
Answered on February 16,2022I have tried a lot to recharge my fast tag but due to kyc problem I am not able to rechage it.I tried 10 times to update my kyc but every time it was rejected.My tag balance is now in minus. I have to pay double daily. What could I do? Can i change my tag?
You shall raise a complaint with the NHAI helpline 1033.
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Indian Highways Management Company Limited
Answered on November 09,2022I have updated the KYC by logging into IHMCL via my VRN and OTP. The status of the request is still pending and I am unable to use my tag as wallet is not getting recharged. What should I do?
The Max. TAT for KYC update is 7 working days, it could be updated anytime in between though.
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Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on December 06,2022Why NHAI / IHMCL is not accepting Digilocker issued License documents for KYC purpose? Can Government guidelines in this regard be shared?
Digital documents issued through DigiLocker are valid documents and at par with original when used electronically. It should be ...
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Indian Highways Management Company Limited
Answered on March 14,2022I have preowned car for which sbi fast tag is blacklisted and that pre owner is not replying properly.How can I remove that fasttag from blacklist?
The previous owner needs to surrender the same & get it removed from blacklist. you can raise a complaint ...
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Does the tow vehicle is exempted from toll charges ?
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It was told by minister that when you pass toll and return in 12 hour time, no toll tax to be paid. But fastag automatically cutting toll. Why?
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What is the process to change my fast tag provider. I have balance in my fast tag but it shows blacklisted non every toll. Airtel says your fast tag is active.
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Does Tow vehicle have toll exemption or not?
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Meri fastag kyc pending kyu hai ? mujhe abhi TK non kyc show kr raha hai meine sari information kr di hai.
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Indian Highways Management Company Limited
Answered on March 07,2022How to update kyc in fastag ?
In case of bank FASTag you shall upload your documents in the bank FASTag app. or portal or you ...
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Indian Highways Management Company Limited
Answered on September 07,2021How to change the mobile number registered in fastag ?
You can change that with the fastag issuer bank.
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VO TECHNOLOGIES FASTag
Answered on October 26,2022How to close the icici bank fast tag account and get the refund?
Step 1 : Know Your ICICI FASTag Customer ID (Call to Customer Care 18002100104) Step 2 : Register Your Account ...
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Indian Highways Management Company Limited
Answered on January 24,2022How can I refund amount from fastag wallet to my bank account?
You have to raise a surrender request & close the wallet to get the balance amount in your desired ...
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Indian Highways Management Company Limited
Answered on May 25,2021Can I change my fastag service provider ?
Yes, you can always change your FASTag service provider as per your will. But you have to surrender your ...
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Indian Highways Management Company Limited
Answered on February 01,2022How can I transfer the amount from my old fastag to the new fastag?
No, the balance could not be transferred. You need to surrender the old tag & get the refund of ...
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Indian Highways Management Company Limited
Answered on February 05,2021Who are exempted from Toll Tax?
The following are exempted from Toll Tax. For Dignitaries as mentioned in Rule 11(a) exemption is available to vehicle transporting ...
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Indian Highways Management Company Limited
Answered on February 12,2021How can I activate Fastag which is already pre-installed on my new car?
Download the myfastag app & get in touch with the fastag issuer bank. The name of the issuer must ...
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Indian Highways Management Company Limited
Answered on February 05,2021How do I search for the nearest FASTag point-of-sale (POS)?
One can search for the nearest Point-of-Sale by following ways: a) Downloading My FASTag App Click “Search Nearby POS" Search option available ...
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Indian Highways Management Company Limited
Answered on February 05,2021I have forgotten my FASTag details. How to retrieve information?
a) For bank-issued FASTag (i.e., FASTag purchased from a bank) A customer may call concerned bank’s Toll-free number written on ...
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- Does the tow vehicle is exempted from toll charges ? Write Answer
- It was told by minister that when you pass toll and return in 12 hour time, no toll tax to be paid. But fastag automatically cutting toll. Why? Write Answer
- What is the process to change my fast tag provider. I have balance in my fast tag but it shows blacklisted non every toll. Airtel says your fast tag is active. Write Answer
- Does Tow vehicle have toll exemption or not? Write Answer
- Meri fastag kyc pending kyu hai ? mujhe abhi TK non kyc show kr raha hai meine sari information kr di hai. Write Answer
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Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
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4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.