Home |IRS Tax Return | What steps should I take to address the ongoing identity theft issue, especially when the IRS helpline hangs up after looking at my case, and they haven't returned my calls despite providing my callback number?

What steps should I take to address the ongoing identity theft issue, especially when the IRS helpline hangs up after looking at my case, and they haven't returned my calls despite providing my callback number?

Robert James, 20+ years of experience in IRS matters
Answered on September 16,2023

You can call 800-908-4490 to reach the IRS specialized unit for identity theft. Usually calling early in the day is better than later, but I'm not sure with this specific phone line.

Taxpayer Guide to Identity Theft

The number you have been calling is for the Taxpayer Advocate Service - if your identity theft issue with IRS hasn't been resolved I don't believe they can help you. That's why they are just hanging up and not calling you back.

Last I heard, IRS is taking 436 days on average to resolve identity theft cases 2024 Objectives Report to Congress. That means a lot of cases are taking about two years or even more to resolve.

If you can't get help from the IRS specialized unit you can try contacting your Congressional Representative's office for help. They usually have a staff person to help constituents with issues with federal agencies:

Find Your Representative

You'll need to sign a release form and may need to send them copies of your photo ID & SSN card.

What steps should I take to address the ongoing identity theft issue, especially when the IRS helpline hangs up after looking at my case, and they haven't returned my calls despite providing my callback number?

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