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What should I do in a situation where we filed our taxes jointly using TurboTax, and a third-party company, Value Payment Systems, collected our balance payment, but the IRS has no record of it, despite our bank providing a statement showing the payment to the US Treasury, and Value Payment Systems not responding to calls, especially since we've received a CP14 notice from the IRS?
What should I do in a situation where we filed our taxes jointly using TurboTax, and a third-party company, Value Payment Systems, collected our balance payment, but the IRS has no record of it, despite our bank providing a statement showing the payment to the US Treasury, and Value Payment Systems not responding to calls, especially since we've received a CP14 notice from the IRS?
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Robert James, 20+ years of experience in IRS mattersAnswered on September 16,2023
Anytime you pay taxes with a credit card or debit card it goes through a third-party company, and they all are bad for customer service.
The issues with card processors has been a problem for awhile, and you'll just get told by IRS and TurboTax that it's not their problem. According to the VPS website they use PayUSAtax which has 855-508-0159 listed as their live operator phone number. Or you can try contacting VPS through their website.
You might try contacting your state attorney general for help with this if your bank cannot help, since you didn't receive the service that you paid for.
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