How to lodge complain about Goods and Service Tax?
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GaneshAnswered on January 17,2019
Follow the below steps to lodge a complaint
- Visit https://selfservice.gstsystem.in/
- Click on "Report Issue/Complaint"
- In the "Type of Issue/Concern" box, enter your issue.
- The system will show a drop down menu with list of all the similar kind of issues. Select the issue similar to yours.System will then show the FAQ’s and relevant sections of User Manual related to that issue / complain. Please go through the FAQ shown which may solve the problem faced by you.
If you are unable to solve your problem, then you can select the most relevant Category and Sub-Category from the dropdown boxes next to the box, "Type of Issue". - In case the FAQ’s do not help resolve the issue, then please select the button "No, I want to lodge my complaint" which will show the page to fill in the details to lodge the complaint.
- On lodging of complaint, System will give you a reference number (ticket). Use it to check status of your complaint in future here.
For checking the status of your ticket, follow the below steps.
- Visit https://selfservice.gstsystem.in/
- Click on "Check Ticket/Issue Status"
- Enter Ticket Reference Number
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Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
2. Check the documents required for application before applying.
3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.