How to File a Complaint in RBI portal about banking sector?

How to file a complaint in the RBI portal about the banking sector?

Follow the below steps to file a complaint in RBI about the Banking sector

• Visit the RBI portal

• Click on “Lodge a Complaint” on the left of the homepage

• Click on “File a complaint”

• Enter the Captcha to verify

• Click on “Next” to proceed

• Enter your name on the “Name of the complainant” and registered mobile number on the “Mobile number” field

• Tap on the “Get OTP” button to generate OTP

• Enter the OTP and validate your number

• Enter your “Email address” and tap on the “Get OTP” to generate OTP

• Enter OTP and validate your email

• Select your “Complaint category” from the drop-down

• Enter your “Age” and “Gender”

• Select your state from the “Complainant State”

• Select your district from the “Complainant district”

• Enter your address in the “Address” field

• After entering the above details, fill out the information related to the regulated Entity against which the complaint is being lodged/filed

• Select your Entity name under the “Entity Name” field

• Select an appropriate answer for “Is your complaint against the credit card?”

• Enter the “State” and “District” where your entity is situated

• Select the “Bank branch” from the drop-down

• Select the appropriate radio button based on their queries under the “Details of the Complaint”

• After giving the appropriate answers, click on “Next” to continue

• You will land on the page with the question, “Have you filed written/electronic complaint with the Regulated Entity?”, the select appropriate answer for that

• If you select yes, you have to enter the date on which the complaint was first filed with the regulated entity

• Upload a copy of the complaint on the “Upload a copy of the complaint” section

• Click on the “Upload” button to upload the file

• After uploading the copy of the complaint, select the appropriate radio button for the questions

• If you select “Yes” for the question “have you received any reply from the Regulated Entity?” Enter the date of reply

• Select the appropriate radio button for the questions

• Enter the date of the disputed transaction

• Select the appropriate radio button for the questions

• Select “Complaint Category” from the drop-down under the “Complaint category and other details”

• Select “Complaint Sub-category-1” and “complaint Sub-category-2” from the drop-down 

• Enter the details of the complaint in the “facts of the complaint” field

• Enter the dispute amount and compensation sought (if any), in the respective fields

• Tap on “Next” to proceed”

• You will land on a page where you can upload the documents

• After uploading the documents, tick on the declaration box

• Click on “Review and Submit” to view the summary after submitting the complaint

• After verifying the details on the “Complainant Preview” screen, click on “Submit” to submit the complaint

• Click on the “Download PDF” to download a copy of your complaint

How to track your complaint status in the RBI portal?

Follow the below steps to track your complaint status

• Visit the RBI portal

• Click on “Lodge a Complaint” on the left of the homepage

• Click on “Track your Complaint”

• Click on the “Select Language” drop-down list, and select the applicable language

• Enter the complaint number on the “complaint Number field under the “Track your complaint”

• Enter the Captcha on the “Type the code” field

• Click on the “Submit” button

• You will land on a page with the complaint details, click on “Click Here” for more details

• Enter the OTP received on your registered mobile number and enter the Captcha

• Click on “Ok”

• After clicking you will get the status of your complaint