Home |Guides |How to get FASTag and Recharge it?

How to get FASTag and Recharge it?

By Tesz Support Staff | Published on September 13, 2019

Sections
How to get FASTag?
Documents Required for issuance of FASTag
Charges
How to Recharge FASTag?
Penalty
Helpline
FAQs

Quick Links

Name of the Service	FASTag and Recharge
Application Type	Online
FAQs	Click Here

FASTag is an easy to use, reloadable tag which enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for the cash transaction. FASTag is linked to a prepaid account from which the applicable toll amount is deducted. The tag employs Radio-frequency Identification (RFID) technology and is affixed to the vehicle's windscreen after the tag account is active.

FASTag is presently operational at 407 toll plazas across national and state highways. More toll plazas will be brought under the FASTag program in the future.

All Toll Fee Plazas on National Highways across the country will have ‘FASTag Lanes’ from 1 st of December 2019.

One hybrid lane will, however, be allowed at every toll plaza to facilitate and monitor over-dimensional or oversized vehicles, where FASTag and other modes of payment will be accepted. This lane will be converted into a FASTag lane in a time-bound manner.

How to get FASTag? [Edit] [Edit]

The tag can be obtained at toll plazas or from banks. Some banks have online forms that can be filled up by interested customers.

The online Application form for FASTag for a few of the Banks is provided in the link below.

Issuer Agency	Link
ICICI Bank	View Link
HDFC Bank	View Link
Axis Bank	View Link
SBI	View Link

Documents Required for issuance of FASTag [Edit] [Edit]

The following documents are required for issuance of FASTag:

Registration certificate of the vehicle.
Passport size photo of the vehicle owner.
Identity Proof of the vehicle owner.
Address proof of the vehicle owner.

Charges [Edit] [Edit]

A one-time tag joining fee of about Rs 200 is levied by the issuer agency. This includes the following charges.

PARTICULARS AMOUNT (INR)

Tag Joining Fee (One-time Fee)	100/- ( including all applicable taxes)
Reissuance Fees	100/- ( including all applicable taxes)

A security deposit depending upon the type of vehicle is to be paid to the issuer agency at the time of issue of FASTag. The deposit amount is refunded at the time of FASTag account closure.

NPCI Vehicle Class Description Security Deposit (in Rs.) Threshold Amount (in Rs.)

4	Car / Jeep / Van / Tata Ace and Similar mini Light Commercial Vehicle	200	100
5	Light Commercial vehicle 2-axle	300	140
6	Bus– 3 axle	400	300
6	Truck - 3 axle	500	300
7	Bus 2 axle / Minibus, Truck 2 axle	400	300
12	Tractor / Tractor with trailer, Truck 4, 5 & 6 -axle	500	300
15	Truck 7-axle and above	500	300
16	Earth Moving / Heavy Construction Machinery	500	300

The threshold amount is the minimum recharge amount to be done at the time of tag activation

How to Recharge FASTag? [Edit] [Edit]

The FASTag account can be operated online using the issuer agency’s web portal. The account can be recharged online using debit/credit card/ RTGS/NEFT or through Netbanking. For online recharge, convenience fees are levied against transaction processing fees.

Recharge of Axis Bank Linked FASTag

Follow the below step to recharge your Axis Bank linked FAGTag account.

Log into Internet Banking of the Bank account of your choice.
Add Beneficiary for other bank transfers/NEFT
Enter the following details for Beneficiary

Name: Enter your name
Account Number: Enter 14 digit wallet number
IFSC Code: UTIB0000ETC

Enter the amount that needs to be recharged
Once you enter the amount, proceed with the payment

Recharge of SBI FASTag

Follow the below steps to recharge SBI Fastag.

Visit SBI Fastag website.

SBI FAstag recharge online

At the time of activation of SBI FASTag, you would have received an SMS with the user id and password, to log in to SBI FASTag. Log in to the SBI Fastag website with your SBI FASTag user id, which is your mobile number that was given at the time of your SBI FASTag registration. If you have forgotten the password, please use the forgot password option to reset your password.

Click on Tag Recharge.

SBI Fastag Recharge Online Tag Recharge

Choose the type of payment.

Enter the recharge amount.
Click on Pay Now.
Make the required payment.

Recharge at Point of Sale (PoS)

You can visit any of the bank's POS Centers and request the agent to recharge the Tag.

Provide the FASTag Wallet ID/ Vehicle Number.
Provide the amount that needs to be recharged.
Receive the Tag recharge confirmation via SMS
You have to ensure the amount in the SMS and the amount paid is the same before you leave the counter.

Auto-debit Recharge

If you have any Bank Savings/ Current accounts, you can link any one of your accounts to FASTag Wallet and set up auto-debit instructions. Thus, when the balance runs low in your FASTag wallet, the funds (as per pre-set permission) will be automatically debited from the linked account and transferred onto your FASTag wallet. In case of the insufficient fund in your account, the funds will not be transferred to your FASTag Wallet and your vehicle may be stopped at the toll plaza for the same reason.

Penalty [Edit] [Edit]

A FASTag lane in a toll plaza is reserved exclusively for the movement of FASTag users. There is also a provision under the rule according to which non-FASTag users are to be charged double the fee if they pass through FASTag lanes.

Helpline [Edit] [Edit]

If you have any FASTag related queries, you can reach out to any of these banks.

Sl. No.	Issuing Bank	Customer Care Helpline No
1	Axis Bank	1800-419-8585
2	ICICI Bank	1800-2100-104
3	IDFC Bank	1800-266-9970
4	State Bank of India	1800-11-0018
5	HDFC Bank	1800-120-1243
6	Karur Vysya Bank	1800-102-1916
7	EQUITAS Small Finance Bank	1800-419-1996
8	Paytm Payments Bank Ltd	1800-102-6480
9	Kotak Mahindra Bank	1800-419-6606
10	Syndicate Bank	1800-425-0585
11	Federal Bank	1800-266-9520
12	South Indian Bank	1800-425-1809
13	Punjab National Bank	080-67295310
14	Punjab & Maharashtra Co-op Bank	1800-223-993
15	Saraswat Bank	1800-266-9545
16	Fino Payments Bank	1860-266-3466
17	City Union Bank	1800-2587200
18	Bank of Baroda	1800-1034568
19	IndusInd Bank	1860-5005004
20	Yes Bank	1800-1200
21	Union Bank	1800-222244
22	Nagpur Nagarik Sahakari Bank Ltd	1800-2667183

FAQs

What are some common queries related to FASTag?
You can find a list of common FASTag queries and their answer in the link below.
FASTag queries and its answers

Where can I get my queries related to FASTag answered for free?
Tesz is a free-to-use platform for citizens to ask government-related queries. Questions are sent to a community of experts, departments and citizens to answer. You can ask the queries here.
Ask Question

What if my FASTag is debited twice at the toll plaza?
The customer should contact the customer care, customer care will raise the query to the NPCI system, and will resolve the matter.

What if, the tag is not read at the toll plaza?
The below given are the scenarios and their possible solutions: a- In case the tag reader of the plaza is not working, the customer may pay the toll in cash and can pass through the toll plaza. b- In case, the tag is not pasted correctly on the vehicle or not readable by the reader at the toll plaza, wherein the other vehicle tags are easily being read by the toll plaza: (i) The customer may request the toll plaza owner to use the hand handled device to read the tag and can pass through the toll plaza. (ii) The customer may pay the toll in cash and can pass through. (iii) After that, the customer may approach the seller and to inform the issue (iv) the customer may call the customer care and inform the issue, the customer care will take up the issue with the Banks Point of Sale holder to approach the customer and resolve the issue free of cost.

What if the RFID Tag balance goes below the minimum required balance in the tag?
The customer can approach either any point of sale location of the Bank or use online servicesi.e internet banking, customer portal, provided by the Bank to top up the customer wallet

Can FASTag be used outside India?
No.

Can somebody scan the FASTtag from outside and do away with my money?
No

How to surrender the Tag?
The Tag holder shall give a written request for cancellation/surrender/closure of the Tag along with the Existing Tag. In case, the existing tag is damaged, the customer shall surrender the damaged tag. The new tag will be issued to the customer after charging a fees of the new Tag. In case of the death of the customer, Legal heirs of the customer may claim the refund of the Tag amount after producing a death certificate and other relevant documents.

What are the risks associated with FASTag?
There are some scenarios given below: In case of Loss/Stolen of the Vehicle, the FASTag holders should immediately lodge an FIR in the local police station and should be able to produce the relevant documents to the Bank. The Tag holder should immediately notify the Contact Centre regarding the loss of the Tag. The Contact Centre will ask for certain information about the Tag holder and arrange for blocking the Tag to ensure that it is blocked/ not used fraudulently by any person. The Bank/service provider of the Bank will not be liable for any financial loss arising out of unauthorized use of the Tag till such time the Bank blocks the Tag (disabling the utilization of the Tag). The Customer should always keep a separate note of his/her FASTag number, necessary information and the associated account number in a place readily accessible after the purchase of the FASTag. The Bank and its service provider shall not be liable for any loss/inconvenience caused by a technical breakdown of the payment system. The FASTag is the property of the Bank and will be returned by the Cardholder unconditionally and immediately to the bank/service provider upon request by the Bank. The Bank reserves the right to cancel the FASTag and stop its operations unilaterally without assigning any reason. The decision of the Bank is conclusive and binding upon the Tag holder. The FASTag is non-transferable.

What is the process flow, in case of dispute at the toll plaza?
In case the plaza is not working, the customer will call customer care, customer care representative will advise the customer to pay the toll in cash and will escalate the matter with NPCI for the particular toll plaza. In case the customer tag is faulty or not being read at the plaza, the customer may call up the help desk, the help desk will advise the customer to pay the toll in cash, and will escalate the matter with the respective channel partner and its PoS holder. The PoS holder will call the customer and will replace the Tag without any cost.

Will I be getting rewards points on topping up of FASTag through Debit Cards?
Yes, as per the existing eligibility of the customer.

What is the validity of FASTag?
FASTag has unlimited validity. The same FASTag can be used till the tag is read by the reader and not tampered with. In case due to wear and tear the reading quality depreciates, please reach out to your Issuing Bank for a new tag at an additional cost.

Which are the roads where the tag can be used?
FASTag is presently operational at 346+ toll plazas across National Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the National Electronic Toll Collection (NETC) program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the 'Active Toll Plazas' section. Please visit the www.ihmcl.com for more details.

How can I buy FASTag?
You may visit any of the Point of Sale (POS) locations of the Bank authorized agencies at Toll Plazas/ near toll plazas /other areas to get your tag account created. You will need to carry original as well as a copy of your KYC documents at the POS / Sales office location. You will need to get your vehicle to the POS / Sale office location to purchase the FASTag.

I have two vehicles, can I use one FASTag for two vehicles?
No, you will need to take two separate FASTags for the two vehicles.

What are the documents needed to apply for FASTag?
Since the FASTag is linked to an account, KYC documentation would be required as per the KYC policy of the Issuer Bank. Apart from the KYC documentation, you need to submit Registration Certificate (RC) of the vehicle along with the application for FASTag. the FASTag is linked to a prepaid account, then it can be issued as per below-defined limits: Limited KYC FASTag account holder Full KYC FASTag account holder This type of FASTag cannot have more than Rs. 10,000*/- limit in their FASTag (Prepaid) account. The monthly reload limit is also capped to Rs. 10,000/-. Requirements: Minimum KYC details (as per Issuer bank policy), vehicle RC Copy, Photo of the customer. *Limits prescribed by RBI till 30th December This type of FASTag account cannot have more than Rs. 1 Lakh limit in their FASTag (prepaid) account. There is no monthly reload cap in this account. Requirements: Full KYC details (as per Issuer bank policy), vehicle RC Copy, Photo of the customer

Do I need to use any specific lane at the toll plaza for FASTag?
Yes, you will have to use the lanes demarcated for FASTag users. Only the marked lanes have the required RFID infrastructure installed to read your FASTag. In case you enter a cash-only lane, the FASTag will not be read and cash will need to be paid.

How would I know that the correct user fee has been deducted from my FASTag account?
You will receive an SMS alert in your registered phone number each time a balance is deducted from your FASTag account.

How would I report an incorrect deduction and how will I get back the same?
You can report an incorrect deduction by calling Customer Care Helpline number written on the FASTag. The Bank will review your request and if found correct, they will revert the incorrect deduction.

I have FASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?
You can raise a request regarding the same by calling the Issuing Bank’s customer care. 1800 11 0018

Can I avail a monthly pass?
A monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations put by the Acquirer Bank of the toll plaza. If you are registered tag holder, you need to visit the toll plaza [or the Acquirer Bank POS locations] and request for the particular pass scheme. You need to pay for the selected pass scheme by cash or card to the operator. Once the payment is approved, the operator will activate the affixed tag for the pass scheme. Note: There is no need to purchase any other RFID tag to avail a monthly pass scheme at any toll plaza. The FASTag already purchased by you will be configured for the pass at the toll plaza.

Are there any other charges applicable like convenience fees etc.?
There may be additional charges associated with recharging the FASTag account through different channels. Please visit the Issuer Banks’ website for more details.

What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?
You can request the Issuing Bank to issue a new tag. The balance amount inthe old tag linked account can be transferred to the new tag account

How do I block my FASTag account, in case my vehicle is lost?
You can call your Issuing Bank customer care and block your FASTag account.

Can FASTag be used for passage through toll plazas on the state highways?
FASTag is presently operational at 346+ toll plazas across National Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the NETC program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the 'Active Toll Plazas' section. Please visit www.ihmcl.com for more details.

I reside within 10 km of a particular toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?
You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location to validate your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.

In the case of harassment/ misconduct/ discourteous/ rude behavior of toll collection staff, what should we do?
In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com.