What to do if my old registered number is lost and i tried to open Digilocker with my new registered number but the otp is being sent to old registered number. How can i retrive my account?

Answered on November 07,2022
Please share scan copy of Aadhaar to Digilocker Support with your old and current using mobile number so that we can check and assist you better.
How to fix issues with Digilocker?
DigiLocker is a digital locker to store all your documents. Sometimes, you might have encountered any of the following issues with Digilocker. Documents uploaded by you to Digilocker mi..  Click here to get a detailed guide
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