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What if, the FAStag is not read at the toll plaza?

Answer Notify Me - 1 Notifying - 2



Raju Raju
Answered on January 08,2020

The below given are the scenarios and their possible solutions:

  • In case the tag reader of the plaza is not working, the customer may pay the toll in cash and can pass through the toll plaza.
  • In case, the tag is not pasted correctly on the vehicle or not readable by the reader at the toll plaza, wherein the other vehicle tags are easily being read by the toll plaza:
    1. The customer may request the toll plaza owner to use the handheld device to read the tag and can pass through the toll plaza.
    2. The customer may pay the toll in cash and can pass through.
    3. After that, the customer may call the customer care and inform the issue. The customer care will take up the necessary steps to resolve the issue free of cost.
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