My OTP is coming on old aadhaar linked number. I have got my contact number on aadhaar updated some months back. But OTP of digilocker is not coming on the new number. What to do?

Answered on November 07,2022
We regret the inconvenience caused to you while using DigiLocker services. The feature to update mobile number before successful login has been temporarily discontinued and we will soon resume this service with upgraded features. However, you can still update your mobile number in profile section after successful login.
How to fix issues with Digilocker?
DigiLocker is a digital locker to store all your documents. Sometimes, you might have encountered any of the following issues with Digilocker. Documents uploaded by you to Digilocker mi..  Click here to get a detailed guide
Related Questions
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on December 04,2022I have recently updated my mobile number in Aadhaar and it has been 5 days now. My Digilocker which is also linked with Aadhaar has another mobile number that I lost. I cannot sign in because OTP is sent on old Mobile number. I also sent a mail to the support team of Digilocker but I haven't got any reply. It is an urgent and serious issue as all my documents are in Digilocker. What to do ?
Kindly try the following steps to login via Aadhaar OTP and update DigiLocker-linked mobile number: Kindly visit Digilocker website and ...
1
18
1151
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on December 17,2021I was not getting my otp while logging in digilocker. Then I reinstalled the app and again trying to log in. But, now OTP is being sent on an unknown number and it is showing that digilocker is logged in already. What to do now?
This might be a temporary issue. Please re-try later.
1
0
796
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on November 30,2022How can I change my phone no in digilocker app ? My different no. in use in aadhar card but digilocker not running in that number.
Kindly try the following steps to login via Aadhaar OTP and update DigiLocker-linked mobile number: 1. Kindly visit Digilocker and click on ...
1
0
161
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 14,2021I had lost my registered mobile number and also forgot my password. How can I sign in Digilocker Account? I linked my aadhar card with new mobile number but digilocker is still sending otp on old number. How to sign in on the app now?
Please write to us at https://support.digitallocker.gov.in/open along with copy of Aadhaar and current mobile number.
1
0
2888
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 14,2021My dl no is 18 digits. But Digilocker allows 16 digit dl no. I put on 18 digit dl no. Digilocker show dl was not found. What to do?
Please provide your driving licence details to https://support.digitallocker.gov.in/open .
1
0
485
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 31,2021My CBSE class XII result have been declared at 2pm on 30th july 2021, but still whenever I try to pull my marksheet through digilocker it just says pending document and loads, after some time it shows an error. What to do?
Your request has been recieved by DigiLocker, due to peak load many requests are in queue. We hope you ...
1
5
464
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on August 03,2021I am trying to get my marksheet and passing certificate of 12 CBSE from digilocker but it's giving me error of "something went wrong" and also there 'pending document' written on both the files. How do i download it now?
You request has been recieved by DigiLocker, due to peak load many requests are in queue, we hope you ...
1
0
8540
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on November 09,2022I passed 10 in the year 2019 from cbse then my paper got reevaluated but my marks after reevaluation is not showing in the digilocker digital marksheet. What to do?
Please channelize your request through CBSE Headquarter along with DBF file so we can assist you further.
1
0
124
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on November 09,2022I want to download class 12 cbse passing certificate from digilocker but i am unable to do that because it contnuously shows "no document is available for given criteria". But i have downloaded my class 12 cbse marksheet and migration certificate successfully.
Please note that CBSE class XII marksheet/grade sheet is also the Passing certificate and there is no separate passing ...
1
0
3445
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on November 24,2022As I gave CTET 2021 exam and I passed also. But my name in aadhaar card is wrong and in ctet marksheet it is correct. I made digilocker id with the name in adhaar card. As I filled roll no and other details then it is showing no name match. How can I download my mark sheet now as my digilocker id and marksheet name is different?
Kindly note that to fetch any document in DigiLocker your Aadhaar name should exactly match with your Document name.
1
0
138
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on March 22,2022I forget the security pin and the mobile number I register in Digilocker. Now I have uploaded the new mobile number on my aadhaar card but I'm not receiving the OTP on new mobile number. How I can open my Digilocker account ?
You can reset the security PIN by entering your DOB as per your Aadhaar, if your Account is not ...
1
0
1748
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on November 30,2022How to ascertain which mobile number is linked with Aadhar card,Digilocker,UIDAI etc?I want to use the mobile number previously linked with Digilocker for various purposes but don't have the ownership of that SIM and consequently unable to feed the OTP and unable to a access few apps.I also don't know whether my current mobile number is Linked with Aadhar Card or the previous mobile number? What to do in such situation?
We request you to login to your DigiLocker account and Go to Profile section. You will be able to ...
1
0
28
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on November 23,2022I am trying to get my marksheet and passing certificate of 12 Karnataka PUC state board from digilocker but it's giving me error of "something went wrong" and also there 'pending document' written on both the files. How do i download it now?
Dear User, We regret the inconvenience that you experienced. We request you to share some more details of the ...
1
0
477
-
Try to help us answer..
- Why Telangana board class 12th marksheet is not available on Digilocker?
Write Answer
-
I am unable to link my Mother's PAN card with AADHAR and it keeps failing with the error "DOB mismatch" even though the DOB printed on both the cards are the same. How can I get it linked?
Write Answer
- I completed 12th in 2020 I could not get my marksheet. Can i know the reason for this. How to get it?
Write Answer
-
Digi locker is not opening. So I uninstalled the app and reinstalled it is asking for verification. When I give my Aadhar number it shows already verified but still asking for verification. What to do?
Write Answer
- I passed my 12th in 2017 from CBSE Board.
I got a compartment but after appearing for it I passed and the result was given on 09.08.2017.
But on the digilocker app my old marksheet (compartment) is being shown. I even mailed to you.
What to do?
Write Answer
- Why Telangana board class 12th marksheet is not available on Digilocker?
-
Trending Questions
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on December 06,2022How to get voter id in digilocker?
The department issuing Voter Id card is not yet integrated with DigiLocker. We are working on the integration of ...
1
1016
28735
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on March 22,2022I don’t know the 6 digit security pin of digilocker. How can I find it?
You can reset the security PIN by entering your DOB as per your Aadhaar, if your Account is not ...
1
1765
40370
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on September 02,2020What to do when digilocker is showing your Aadhar card is already linked with digilocker ?
Try login using your Aadhaar number.
1
0
8280
-
JOY MRC
Answered on September 19,2021How to convert license number 5/9308/2014 from Kerala to this new format in Digilocker?
Use mparivahan app for RC and License addition which is equivalent to digilocker and also valid for Rto checking. ...
2
2305
48663
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on June 01,2020How to upload PUC in Digilocker?
Pollution Under Control certificate is still not available on DigiLocker. However, we are into talks with the department for ...
2
2251
46986
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on December 04,2022How do I add my children and spouse aadhar to my digilocker account?
DigiLocker is a system for individual accounts. You can fetch Digital documents which are on your name only. Kindly ...
1
0
12526
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on January 31,2023How can I change my university name in the ABC (Academic Bank of Credits) account which is linked to my Digilocker account?
Dear User, First of all, you have to fetch the ABC ID from DigiLocker and select the right institution from ...
1
384
9867
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on June 28,2021I lost my digilocker username and password. How to get it ?
Now you no more require username or password. Just log in using your Mobile number or Aadhaar followed by ...
3
1528
30932
-
Rahul Amrik
Answered on January 18,2022I am unable to fetch my Pan card to my Digilocker account. It is showing the full name did not match. While the name is same as in PAN CARD.What to do?
This is a software bug in the pan card database. To overcome this bug, try the below. In digilocker, when ...
2
646
14262
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on October 11,2021What to do as I got this error saying digilocker account already exists with this Aadhaar number?
Try login using your aadhaar number.
1
887
17652
- Why Telangana board class 12th marksheet is not available on Digilocker? Write Answer
- I am unable to link my Mother's PAN card with AADHAR and it keeps failing with the error "DOB mismatch" even though the DOB printed on both the cards are the same. How can I get it linked? Write Answer
- I completed 12th in 2020 I could not get my marksheet. Can i know the reason for this. How to get it? Write Answer
- Digi locker is not opening. So I uninstalled the app and reinstalled it is asking for verification. When I give my Aadhar number it shows already verified but still asking for verification. What to do? Write Answer
- I passed my 12th in 2017 from CBSE Board. I got a compartment but after appearing for it I passed and the result was given on 09.08.2017. But on the digilocker app my old marksheet (compartment) is being shown. I even mailed to you. What to do? Write Answer
Top contributors this week

pravasi online helper

Sakala Helpline


Kerala Institute of Local Administration - KILA


Parameswaran TK

Tahsildar, Kurnool District, AP / Govind Singh R

Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
2. Check the documents required for application before applying.
3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.