My mobile number in Aadhaar is updated but Digilocker still sends OTP on my old number and digilocker does not reflect updated details on my Aadhaar card even after refreshing it. What to do ?
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Answered on November 07,2022
Dear User, The OTP is being sent by Aadhaar and not from DigiLocker.Therefore, please get your mobile number updated with Aadhaar. Once updated your issue will be resolved.
How to fix issues with Digilocker?
DigiLocker is a digital locker to store all your documents. Sometimes, you might have encountered any of the following issues with Digilocker. Documents uploaded by you to Digilocker mi..Learn More
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