Home |Digilocker |
My mobile number in Aadhaar is updated but Digilocker still sends OTP on my old number and digilocker does not reflect updated details on my Aadhaar card even after refreshing it. What to do ?
My mobile number in Aadhaar is updated but Digilocker still sends OTP on my old number and digilocker does not reflect updated details on my Aadhaar card even after refreshing it. What to do ?
Team Digilocker, Ministry of Electronics & IT (MeitY)
Answered on November 07,2022
Answered on November 07,2022
Dear User, The OTP is being sent by Aadhaar and not from DigiLocker.Therefore, please get your mobile number updated with Aadhaar. Once updated your issue will be resolved.
Guide
  Click here to get a detailed guide
How to fix issues with Digilocker?
DigiLocker is a digital locker to store all your documents. Sometimes, you might have encountered any of the following issues with Digilocker. Documents uploaded by you to Digilocker mi..  Click here to get a detailed guide
Related Questions
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 14,2021How can I change my registered mobile number in Digilocker ?
You can easily update your mobile number by visiting the profile section of DigiLocker web / App.
2 975 21234 -
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on April 24,2020I have my DL, RC, and vehicle insurance documents in my Digilocker app. Yesterday, I renewed my vehicle insurance policy and uploaded it successfully. But the problem is, the old policy certificate is not being deleted. Tell me how it could be done.
Documents in the issued section of DigiLocker are deemed to be at par with the original physical document as ...
2 138 2682 -
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on March 28,2020My aadhaar number has 12 digits but Digilocker only shows the last 4 digits. What to do?
The UIDAI has introduced 'Masked Aadhaar' which is an option that allows one to cover the 12-digit unique identity ...
2 1152 23022 -
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on May 04,2020What to do as I cannot see my PF details on Digilocker?
You can now download your UAN cards on Digilocker by selecting EPFO.
1 17 311 -
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on May 21,2020When I am trying to get PAN card under issued documents, it is saying "No document was found in issuer database matching above details. Please check the details and try again." But my details are correct and PAN is linked with my Aadhaar card. What to do now?
Please ensure your name in Aadhaar records and Pan records is the same. It will be only be fetched when ...
2 0 2785 -
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on June 17,2020Can I create an account on Digilocker if the mobile number registered with my Aadhaar card is not active?
Yes, Account can be created but you won't be able to link your Aadhaar with your DigiLocker account. We ...
1 0 3067 -
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 10,2020I have digilocker account in my double sim card phone,with one of my mobile number.I want to create one more digilocker account using another sim in my phone for my wife.Can it be done ?
This depends upon your Mobile's compatibility. If it supports a parallel app, it will work. DigiLocker app requires one ...
1 0 1926 -
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 20,2020Is it possible to remove or change the mobile number in Digilocker in which aadhaar is not updated? My aadhaar is added to Digilocker separately with no mobile number.
Yes, It is possible. Please wite your concern at support@digitallocker.gov.in stating the reason for account deletion or any other request. A ...
1 118 3384 -
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 21,2020My son has completed his 10th CBSE this year. He had given my mobile number to CBSE. We have received the SMS from CBSE asking him to take the marks card print from Diglocker. By oversight, my aadhar card details have been updated instead of the student. How to delete my aadhar card details and update my son's aadhar details?
To get your son's result you can also login via using his aadhaar number. For students whose account could ...
1 0 1117 -
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 23,2020I am getting this error while deleting document in digilocker. "Oops! This feature is temporarily disabled" . I want my updated marksheet, but the old needs to be deleted before fetching new one. What to do ?
Please note that the Delete feature is now available in DigiLocker. Using this feature you will be able to ...
1 0 398 -
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 23,2020I want to change the phone number linked with my digilocker account, but after entering the OTP received to the new saved number, it's showing that "OTP is expired". How should I update my phone number?
That might be a temporary problem with the network operator. Please retry. If the issue persists please write back ...
1 0 468 -
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on August 06,2020I have my old number linked to my Aadhar card. How do I add my new one to get the OTP?
For any changes in Aadhaar records like updation of mobile number, please visit nearest Aadhaar Enrolment center.
1 0 540 -
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on March 23,2021I want to download NIOS 12th mark sheet from the digilocker app. But there is one problem, the registered mobile no.which is given in adhaar card has been changed.So,how can I link new mobile no.with the adhaar card ? How can I get my mark sheet through the digilocker app in mobile no.?
We are extremely sorry for the inconvenience caused to you. Please update your mobile number after entering your Aadhaar number ...
1 0 732