Home |FASTag | My fast tag in my vehicle not detecting the amount automatically when I reach the tolls.Instead I have to wait for handgun,toll booth person has to come and scan with handgun every time ,even I maintain fast tag balance more than rs 500.How to get rid of this problem?

My fast tag in my vehicle not detecting the amount automatically when I reach the tolls.Instead I have to wait for handgun,toll booth person has to come and scan with handgun every time ,even I maintain fast tag balance more than rs 500.How to get rid of this problem?

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Indian Highways Management Company Limited verified
Answered on August 21,2021

Though it is not possible that the tag doesn't read at any toll and could only be read by hand held machines, there could be the reason that the placement of the tag is not right, that the scanners couldn't read it in one go otherwise. If you face the same situation at every toll plaza you must contact your fastag issuer bank.

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