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I no longer have the mobile number I used to create my DigiLocker account. I cannot create a new account as there is already an account with my Aadhar number. If I use forgot pin option, it sends OTP to the number I don't have. How can I log in?
I no longer have the mobile number I used to create my DigiLocker account. I cannot create a new account as there is already an account with my Aadhar number. If I use forgot pin option, it sends OTP to the number I don't have. How can I log in?
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Team Digilocker, Ministry of Electronics & IT (MeitY) 
Answered on November 07,2022
Please share scan copy of Aadhaar to Digilocker Support with your old and current using mobile number so that we can check and assist you better.
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Try to help us answer..
- My 12th CBSE results have been declared on 2020. I’m unable to fetch my 12th mark sheet in Digilocker as it shows failed to decrypt payload or invalid JSON. What to do? Write Answer
- I have studied in Autonomous college which is affiliated with Bangalore University. I lost my marks cards. When am trying to extract the marks card in Digilocker it is not coming up. Does it mean the college is not registered in NDA? Write Answer
- Can I use Digilocker marks sheet for updating my Aadhar using HOF? Write Answer
- Unable to fetch Bangalore University degree certificate. Suggest which number to input in reg number field? Write Answer
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Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
2. Check the documents required for application before applying.
3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.