I no longer have the mobile number I used to create my DigiLocker account. I cannot create a new account as there is already an account with my Aadhar number. If I use forgot pin option, it sends OTP to the number I don't have. How can I log in?

Answered on November 07,2022
Please share scan copy of Aadhaar to Digilocker Support with your old and current using mobile number so that we can check and assist you better.
How to fix issues with Digilocker?
DigiLocker is a digital locker to store all your documents. Sometimes, you might have encountered any of the following issues with Digilocker. Documents uploaded by you to Digilocker mi..  Click here to get a detailed guide
Related Questions
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on December 04,2022I have recently updated my mobile number in Aadhaar and it has been 5 days now. My Digilocker which is also linked with Aadhaar has another mobile number that I lost. I cannot sign in because OTP is sent on old Mobile number. I also sent a mail to the support team of Digilocker but I haven't got any reply. It is an urgent and serious issue as all my documents are in Digilocker. What to do ?
Kindly try the following steps to login via Aadhaar OTP and update DigiLocker-linked mobile number: Kindly visit Digilocker website and ...
1
31
1415
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on June 30,2021I changed my mobile and installed Digilocker app. When logined, my account Digilocker shows "Aadhaar number already registered with DigiLocker. You can access your account using your credentials. What do I do?
Simply enter your Aadhaar number and you will be able to login into your Account.
1
62
1721
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on December 17,2021I was not getting my otp while logging in digilocker. Then I reinstalled the app and again trying to log in. But, now OTP is being sent on an unknown number and it is showing that digilocker is logged in already. What to do now?
This might be a temporary issue. Please re-try later.
1
0
853
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on November 24,2022Ignou certificates are available on digilocker or not ? I saw the ignou university in digilocker.
Indira Gandhi National Open University is issuing their Digital awards for the following years, through DigiLocker. These can be ...
1
0
392
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on March 15,2021I passed out from 2016 cbse. Not able to download the 12th class cbse passing certificate from digilocker as it states data not found. What to do ?
Please provide your roll no, name of board name, year of passing and registered mobile number at Support@digitallocker.gov.in We will be ...
1
0
3247
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on November 30,2022How can I change my phone no in digilocker app ? My different no. in use in aadhar card but digilocker not running in that number.
Kindly try the following steps to login via Aadhaar OTP and update DigiLocker-linked mobile number: 1. Kindly visit Digilocker and click on ...
1
0
177
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 14,2021I had lost my registered mobile number and also forgot my password. How can I sign in Digilocker Account? I linked my aadhar card with new mobile number but digilocker is still sending otp on old number. How to sign in on the app now?
Please write to us at https://support.digitallocker.gov.in/open along with copy of Aadhaar and current mobile number.
1
0
2956
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 14,2021My dl no is 18 digits. But Digilocker allows 16 digit dl no. I put on 18 digit dl no. Digilocker show dl was not found. What to do?
Please provide your driving licence details to https://support.digitallocker.gov.in/open .
1
0
501
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on March 22,2022I have Unique disability ID number (UDID NO) and I submitting it correctly in digilocker, but digilocker shows that no records found. What to do?
Documents in DigiLocker are made available from the issuer's database directly. Please check the description text whether the issuer ...
1
0
1160
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on July 31,2021My CBSE class XII result have been declared at 2pm on 30th july 2021, but still whenever I try to pull my marksheet through digilocker it just says pending document and loads, after some time it shows an error. What to do?
Your request has been recieved by DigiLocker, due to peak load many requests are in queue. We hope you ...
1
5
477
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on August 03,2021I am trying to get my marksheet and passing certificate of 12 CBSE from digilocker but it's giving me error of "something went wrong" and also there 'pending document' written on both the files. How do i download it now?
You request has been recieved by DigiLocker, due to peak load many requests are in queue, we hope you ...
1
0
8601
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on November 09,2022I passed 10 in the year 2019 from cbse then my paper got reevaluated but my marks after reevaluation is not showing in the digilocker digital marksheet. What to do?
Please channelize your request through CBSE Headquarter along with DBF file so we can assist you further.
1
0
143
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on November 09,2022I want to download class 12 cbse passing certificate from digilocker but i am unable to do that because it contnuously shows "no document is available for given criteria". But i have downloaded my class 12 cbse marksheet and migration certificate successfully.
Please note that CBSE class XII marksheet/grade sheet is also the Passing certificate and there is no separate passing ...
1
0
3841
-
Try to help us answer..
-
My 12th CBSE results have been declared on 2020. I’m unable to fetch my 12th mark sheet in Digilocker as it shows failed to decrypt payload or invalid JSON. What to do?
Write Answer
-
I have studied in Autonomous college which is affiliated with Bangalore University. I lost my marks cards. When am trying to extract the marks card in Digilocker it is not coming up. Does it mean the college is not registered in NDA?
Write Answer
-
Can I use Digilocker marks sheet for updating my Aadhar using HOF?
Write Answer
-
Unable to fetch Bangalore University degree certificate. Suggest which number to input in reg number field?
Write Answer
-
Suddenly my digilocker stopped working. After successfully signing in the app closes immediately. It just closes itself. I even tried to sign in multiple times and also reinstalled the app. Still it doesn't work. What to do?
Write Answer
-
My 12th CBSE results have been declared on 2020. I’m unable to fetch my 12th mark sheet in Digilocker as it shows failed to decrypt payload or invalid JSON. What to do?
-
Trending Questions
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on March 22,2022I don’t know the 6 digit security pin of digilocker. How can I find it?
You can reset the security PIN by entering your DOB as per your Aadhaar, if your Account is not ...
1
2053
46109
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on December 06,2022How to get voter id in digilocker?
The department issuing Voter Id card is not yet integrated with DigiLocker. We are working on the integration of ...
1
1269
33745
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on September 02,2020What to do when digilocker is showing your Aadhar card is already linked with digilocker ?
Try login using your Aadhaar number.
1
0
14101
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on August 28,2023Why am I getting 403 forbidden error trying to access Digilocker from outside India? How can I fix it?
Due to Geo-fencing issues, the app may not be operational. It can be accessed from only few countries.
1
0
3780
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on June 01,2020How to upload PUC in Digilocker?
Pollution Under Control certificate is still not available on DigiLocker. However, we are into talks with the department for ...
2
2443
50805
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on June 28,2021I lost my digilocker username and password. How to get it ?
Now you no more require username or password. Just log in using your Mobile number or Aadhaar followed by ...
3
1631
32986
-
JOY MRC
Answered on September 19,2021How to convert license number 5/9308/2014 from Kerala to this new format in Digilocker?
Use mparivahan app for RC and License addition which is equivalent to digilocker and also valid for Rto checking. ...
2
2509
52752
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on December 04,2022How do I add my children and spouse aadhar to my digilocker account?
DigiLocker is a system for individual accounts. You can fetch Digital documents which are on your name only. Kindly ...
1
0
15711
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on March 28,2020My aadhaar number has 12 digits but Digilocker only shows the last 4 digits. What to do?
The UIDAI has introduced 'Masked Aadhaar' which is an option that allows one to cover the 12-digit unique identity ...
2
770
15384
-
Team Digilocker
Ministry of Electronics & IT (MeitY) . Answered on January 31,2023How can I change my university name in the ABC (Academic Bank of Credits) account which is linked to my Digilocker account?
Dear User, First of all, you have to fetch the ABC ID from DigiLocker and select the right institution from ...
1
543
13052
- My 12th CBSE results have been declared on 2020. I’m unable to fetch my 12th mark sheet in Digilocker as it shows failed to decrypt payload or invalid JSON. What to do? Write Answer
- I have studied in Autonomous college which is affiliated with Bangalore University. I lost my marks cards. When am trying to extract the marks card in Digilocker it is not coming up. Does it mean the college is not registered in NDA? Write Answer
- Can I use Digilocker marks sheet for updating my Aadhar using HOF? Write Answer
- Unable to fetch Bangalore University degree certificate. Suggest which number to input in reg number field? Write Answer
- Suddenly my digilocker stopped working. After successfully signing in the app closes immediately. It just closes itself. I even tried to sign in multiple times and also reinstalled the app. Still it doesn't work. What to do? Write Answer
Top contributors this week

Kerala Institute of Local Administration - KILA


Vileena Rathnam Manohar

A R Ashraf


Rachana K

Tiju Thomas
Best Practices while applying for Government services online
1. Check whether you are eligible to apply for this service.
2. Check the documents required for application before applying.
3. Keep the documents in one folder for ease of access.
4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.
5. Once you have applied, note down the application number to track the status.
6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.