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I have tried a lot to recharge my fast tag but due to kyc problem I am not able to rechage it.I tried 10 times to update my kyc but every time it was rejected.My tag balance is now in minus. I have to pay double daily. What could I do? Can i change my tag?
I have tried a lot to recharge my fast tag but due to kyc problem I am not able to rechage it.I tried 10 times to update my kyc but every time it was rejected.My tag balance is now in minus. I have to pay double daily. What could I do? Can i change my tag?
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Indian Highways Management Company Limited 
Answered on February 16,2022
You shall raise a complaint with the NHAI helpline 1033.
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How to fix fastag issues? (2022)
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
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Indian Highways Management Company Limited
Answered on May 09,2022I have NHAI wallet fastag. I requested for replacement in the portal and balance is available in waller and bought new NHAI fastag through Flipkart as per customer care 1033 advice. I got the fastag of IDFC . Now how to transfer the amount available in NHAI wallet to new fastag of IDFC or withdraw the amount. The old fastag is still in replacement status.
Kindly close your wallet to get the unused amount refunded in your account. You can call 1033 helpline to ...
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Answered on March 18,2021I had not entered my email id while installing paytm fastag. And paytm doesn’t answer how to find my fastag customer id. What is the other way to find my fastag customer id ?
Your mobile number is your customer ID in paytm or you can get in touch with Paytm customer care. Or ...
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Answered on March 18,2021I ordered fastag.It didn’t get delivered and now I am not able to get another fastag because my vehicle is already linked to a fastag which is not delivered. What should I do now ?
Get in touch with the bank on mail from whom you have ordered the FASTag try calling their FASTag ...
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Answered on December 30,2021I have recharged my fastag on 9th April 2021 with Rs.300. But my fastag is showing as blacklisted when my vehicle passed through fastag lane. Hence declined to move forward. Toll tax people are charging double of the amount to go through Fast tag lane. Further, I recharged with Rs. 150 and after passing through two tolls thereafter for the amount not more than total of Rs 60, my current balance next day is again Rs.0.00. What should I do?
You need to raise a complaint with the FASTag issuer bank for timely redressal of the same.
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Indian Highways Management Company Limited
Answered on April 26,2021My fastag account is closed. But my fastag is showing black list. How to get new fastag for my car ?
You have to get it closed after getting it removed from blacklist & from the bank's portal as well.
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Indian Highways Management Company Limited
Answered on March 03,2022I am going to change the name of the owner of my car. so how can i change the name that is on my fastag or how can new owner apply for new fastag while there is already fastag issued with the same vehicle number?
A new FASTag could be applied after the old one gets surrendered by the old owner. FASTags are non-transferable ...
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Indian Highways Management Company Limited
Answered on February 16,2021I just applied for my fastag yesterday. But it didn't show the track status of my fastag ?
Kindly contact the fasatag issuer bank for the current status of the delivery.
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Indian Highways Management Company Limited
What if I have recharged the FASTag but Money is not credited in my FASTag Account?
If Customer has recharge the Tag and amount debited this account but not credited to his FASTag account Customer ...
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Indian Highways Management Company Limited
I have a FASTag and also balance in my linked account, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?
One may download My FASTag App – and check the real-time balance in the FASTag wallet assigned with the ...
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Indian Highways Management Company Limited
Answered on February 18,2021I have a fastag which is low in balance. While passing through fastag lane, I was charged double, Is it a rule?
You need to recharge your tag well before you cross through a toll at least 45 minutes prior. Yes ...
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Indian Highways Management Company Limited
Answered on February 25,2021I recharged my fastag through ICICI bank by rs 200,but my fastag doesn't show the balance recharged. Why ?
Usually recharges take time to reflect in your account but if it exceeds longer than 24 hours you may ...
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Indian Highways Management Company Limited
Answered on March 09,2021I have recharged my fastag through paytm but amount is not reflected in fastag wallet. Why ?
Generally, it takes a fair bit of time for funds to reflect in the FASTag wallet, but if it ...
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I purchased new maruti Dzire on7/05/22 they have issued fast tag in your bank.I recharge ₹500/-only this fast tag deducted₹90/- but balance can not show me please how to seen.
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I have successfully registered fast tag at toll naka and paid all the charges. How to check the fastag done successful or not?
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I have received two fastag by park plus.what should I do for second?
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How to apply for free fastag for my car as I am in NSG?
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Answered on May 25,2021Can I change my fastag service provider ?
Yes, you can always change your FASTag service provider as per your will. But you have to surrender your ...
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Answered on February 09,2021If a fast tag is blacklisted, then how to remove the tag from blacklisted list?
Kindly contact your FASTag issuer bank for whitelisting your tag.
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Indian Highways Management Company Limited
Answered on September 07,2021How to change the mobile number registered in fastag ?
You can change that with the fastag issuer bank.
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Indian Highways Management Company Limited
Answered on January 24,2022How can I refund amount from fastag wallet to my bank account?
You have to raise a surrender request & close the wallet to get the balance amount in your desired ...
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Answered on February 12,2021How can I activate Fastag which is already pre-installed on my new car?
Download the myfastag app & get in touch with the fastag issuer bank. The name of the issuer must ...
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Indian Highways Management Company Limited
I have forgotten my FASTag details. How to retrieve information?
a) For bank-issued FASTag (i.e., FASTag purchased from a bank) A customer may call concerned bank’s Toll-free number written on ...
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Answered on February 02,2021I have recharged my FASTag account, but it is still showing as blacklisted at toll plazas?
My fastag is Paytm. In paytm app, we goto --> Paytm fastag --> manage Paytm fastag. Here the vehicle no. ...
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Indian Highways Management Company Limited
Answered on March 07,2022How to update kyc in fastag ?
In case of bank FASTag you shall upload your documents in the bank FASTag app. or portal or you ...
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Answered on November 30,2020How to close the axis bank fast tag account and get the refund?
To close the Axis Bank FASTag account, you need to contact the customer care helpline number at 18004198585. Refund is ...
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Answered on February 18,2021Can we use 2 FASTags for one car?
No, you can not use 2 FASTags for one car. only one will work or in most of the ...
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