I had submitted a petition to the PMO and my petition had been sent by the PMO to the State Government. How to get to know the current status of it?

The Prime Minister’s Office receives a large number of public grievances relating to subject matters which fall under the purview of various Ministries/ Departments or the State/ UT Governments. The grievances are processed in Public Wing of PMO as per guidelines for processing of letters in Public Wing of PMO by a dedicated Team which, while processing the same, consults senior officials/authorities, including PM, depending upon the nature and contents of the communication. As such, actionable petitions are forwarded to the concerned authorities (Ministries/ Departments/ State Governments) for action as appropriate through PMO Public Grievance Redress And Monitoring System (CPGRAMS) with the request that Reply is sent to the Petitioner and a copy of the same may be uploaded on the portal. Petitions that are found to be non-actionable as per the said guidelines are filed/ kept on record. Petitions received in physical mode (by post/ by hand/ by FAX) which are found to be actionable are forwarded to the concerned authorities online through CPGRAMS and also through a forwarding letter. A unique grievance registration number is generated which is mentioned in the forwarding letter/ acknowledgement. Acknowledgement is sent to the petitioner by post. Further, petitioners who provide their e-mail ID/ mobile number receive an acknowledgement by SMS/ e-mail also.

 Petitions received through online mode which are found to be actionable are forwarded to the concerned authorities online. No forwarding letter or acknowledgement is generated in this process. However, petitioners who provide their e-mail ID/ mobile number receive an acknowledgement by SMS/ e-mail.

Status of grievances may be checked by the citizen on PG portal by using the registration number of his petition. The gist of the action taken by the authorities and a copy of the reply to the applicant is also uploaded on the portal.

Further, Telephonic enquiries relating to the grievances may be made on Public Wing’s facilitation number 011-23386447 on working days during office hours.

Redressal of the grievance in such cases is within the purview of the appropriate authority to which the grievance is forwarded. Therefore the petitioner may seek the details of follow-up action on the petition from the concerned authority in the Ministry/ Department/ State Government to which the grievance has been forwarded. PG portal also has a provision of display of the details (designation/ phone number etc) of the concerned authority to which the grievance has been forwarded through CPGRAMS to enable the petitioner to pursue the matter.