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I am unable to recharge my fasttag account. Even after updatkng my kyc details it will showing kyc pending. How to rectify it.Wallet issuer is NHAI?
I am unable to recharge my fasttag account. Even after updatkng my kyc details it will showing kyc pending. How to rectify it.Wallet issuer is NHAI?
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Indian Highways Management Company Limited 
Answered on January 10,2022
This is to inform you that the TAT to update the KYC after successful submission of documents is 7 working days max., For any query you can call 1033 helpline.
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How to fix fastag issues? (2022)
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
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Indian Highways Management Company Limited
Answered on August 21,2021I bought second hand car and already ownership transfer done and Mparivahan portal show now i am the owner. Now i need to apply for fastag , in my bank. I submit all the docs to my bank , and my fastag account created by bank and i deposit first payment via check also.Now bank says , your old owner fastag id was blacklisted , so you need to remove close old id then after we can create new one for you. How can i get to know my cars old fastag id and bank name and how can i close the old id?
The tag issuer can give you a few details of the old tag if it is still showing on ...
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Answered on August 24,2021How can I remove blacklisted fastag in vehicle no., as the company issued new fastag in the same vehicle no? I had to pay with fine at toll after charging for about 500/ in new fastag act. as they said old fastag has not been deactivated.
Surrender the old tag with the fastag issuer, and get the old tag removed from blacklist as well in ...
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Answered on December 08,2021HDFC bank sends me random emails for my fastag being charged at many places in India. The money I pay to HDFC fastag disappears from my fastag account even when I have not moved my car from my garage. HDFC doesnot respond. What should I do?
You can raise a complaint with your FASTag issuer bank, if they does not respond to your query you ...
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Answered on January 15,2022I have not been using fastag for 3-4 months. But threshold balance is intact. Now it is showing my car number is blacklisted by NPCI. I was using paytm fastag and I have closed the fastag from paytm also. But now I am ordering a new fastag and status still the same that my car number is blacklisted by NPCI. How to get it removed from blacklist. Whom to call?
You can call PayTm to get it removed from the blacklist or you can call 1033 helpline to guide ...
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Answered on March 18,2021FAStag mein daalee gaee raashi kee vaidhata seema kya hai? Mainne FASTag istemaal hee nahee kiya to mere dvaara FASTag mein daalee gaee raashi ka kya hoga?
It will be intact in your FASTag wallet.
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Answered on March 18,2021I had not entered my email id while installing paytm fastag. And paytm doesn’t answer how to find my fastag customer id. What is the other way to find my fastag customer id ?
Your mobile number is your customer ID in paytm or you can get in touch with Paytm customer care. Or ...
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Answered on March 18,2021I ordered fastag.It didn’t get delivered and now I am not able to get another fastag because my vehicle is already linked to a fastag which is not delivered. What should I do now ?
Get in touch with the bank on mail from whom you have ordered the FASTag try calling their FASTag ...
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Answered on March 26,20211 week back I received msg from SBI Fastag that within 3 working days, the refund amount will be credited to my account, but so far I didn't get my refund and they didn't close my fastag as well and I mailed to helpdesk.fastag@sbi.co.in. But no use. What to do?
Lodge your grievance at 1033 NHAI helpline.
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Answered on December 30,2021I have recharged my fastag on 9th April 2021 with Rs.300. But my fastag is showing as blacklisted when my vehicle passed through fastag lane. Hence declined to move forward. Toll tax people are charging double of the amount to go through Fast tag lane. Further, I recharged with Rs. 150 and after passing through two tolls thereafter for the amount not more than total of Rs 60, my current balance next day is again Rs.0.00. What should I do?
You need to raise a complaint with the FASTag issuer bank for timely redressal of the same.
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Indian Highways Management Company Limited
Answered on April 26,2021My fastag account is closed. But my fastag is showing black list. How to get new fastag for my car ?
You have to get it closed after getting it removed from blacklist & from the bank's portal as well.
- How to get FASTag and Recharge it?
- How to fix fastag issues? (2022)
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Answered on December 28,2021I was using SBI Fastag when raised surrender request my balance was Rs40 then Got 240 rupees refund. When I tried to apply new one from another bank they are saying my vehicle blacklisted by SBI. I contacted SBI they are asking me to call 1033. They are saying bank has to do this. Now I don't even have active fastag account to recharge. This seems some system issue how can I get my vehicle in whitelist?
You shall raise a blacklist removal request with the SBI because they are the final authority to remove the ...
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Answered on February 11,2021I have recharged my fastag on 23rd ocober 2020. But my fastag is showing as blacklisted. Not yet reactivated. What to do?
Kindly contact your FASTag issuer banks customer care no. to remove blacklist and maintain minimum balance threshold to avoid getting it blacklisted every ...
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Indian Highways Management Company Limited
Answered on February 11,2021What is the difference between fast tag balance and wallet balance because my fastag balance is 300 and wallet balance is nil. So can I pay toll tax in my fastag ?
Yes you can pay your toll through your fastag. Wallet balance is basically your account balance and fastag has ...
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Indian Highways Management Company Limited
Answered on February 10,2021My fastag limit is over and now I try to recharge. But can't recharge. Can I cancel my fastag ? What's the procedure?
There is a limit on monthly recharge which you can increase with the help of your fastag issuer bank, ...
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Answered on February 12,2021I have recharged my Fastag by gpay. The amount reached in the wallet now but I received a message that my Fastag account is having insufficient balance. What to do now?
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Indian Highways Management Company Limited
Answered on February 16,2021I just applied for my fastag yesterday. But it didn't show the track status of my fastag ?
Kindly contact the fasatag issuer bank for the current status of the delivery.
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If Customer has recharge the Tag and amount debited this account but not credited to his FASTag account Customer ...
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