Home > Digilocker questions > I am not able to get my driving licence from digilocker. It says "No record available in issuer database for given document no.". What's the problem?

I am not able to get my driving licence from digilocker. It says "No record available in issuer database for given document no.". What's the problem?

answer

P

Pallavi

For downloading Driving License from Digilocker, you have to enter your driving license in a specific format. Details of it are provided below.

Driving Licence number can be entered in any of the following formats: DL-1420110012345 or DL14 20110012345
Total number of input characters should be exactly 16 (including space or '-').

If you hold an old driving license with a different format, please convert the format as per below rule before entering.
SS-RRYYYYNNNNNNN OR SSRR YYYYNNNNNNN
Where
SS - Two character State Code (like RJ for Rajasthan, TN for Tamil Nadu etc)
RR - Two digit RTO Code
YYYY - 4-digit Year of Issue (For Example: If year is mentioned in 2 digits, say 99, then it should be converted to 1999. Similarly use 2012 for 12).
NNNNNNN- Rest of the numbers are to be given in 7 digits. If there are less number of digits, then additional 0's(zeros) may be added to make the total 7.

For example: If the Driving Licence Number is RJ-13/DLC/12/ 123456 then please enter RJ-1320120123456 OR RJ13 20120123456.