Home |Digilocker | I am not able to get my driving licence from digilocker. It says "No record available in issuer database for given document no.". What's the problem?

I am not able to get my driving licence from digilocker. It says "No record available in issuer database for given document no.". What's the problem?

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Pallavi Pallavi
Answered on August 20,2019

For downloading Driving License from Digilocker, you have to enter your driving license in a specific format. Details of it are provided below.

Driving Licence number can be entered in any of the following formats: DL-1420110012345 or DL14 20110012345
Total number of input characters should be exactly 16 (including space or '-').

If you hold an old driving license with a different format, please convert the format as per below rule before entering.
SS-RRYYYYNNNNNNN OR SSRR YYYYNNNNNNN
Where
SS - Two character State Code (like RJ for Rajasthan, TN for Tamil Nadu etc)
RR - Two digit RTO Code
YYYY - 4-digit Year of Issue (For Example: If year is mentioned in 2 digits, say 99, then it should be converted to 1999. Similarly use 2012 for 12).
NNNNNNN- Rest of the numbers are to be given in 7 digits. If there are less number of digits, then additional 0's(zeros) may be added to make the total 7.

For example: If the Driving Licence Number is RJ-13/DLC/12/ 123456 then please enter RJ-1320120123456 OR RJ13 20120123456.

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Joseph Joseph
Answered on November 24,2019

Digilocker pulls data from Parivahan website. If it is not available in Parivahan website, you will get the above message. You can search for it in Parivahan website as shown in video below.

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    Best Practices while applying for Government services online

    1. Check whether you are eligible to apply for this service.

    2. Check the documents required for application before applying.

    3. Keep the documents in one folder for ease of access.

    4. In case of any doubts, check whether the queries are already answered. You can check the FAQ section of the department website or use platforms like Tesz for this purpose.

    5. Once you have applied, note down the application number to track the status.

    6. Check the time required for the completion of the service. If the service is not completed within the due time, track the status online or reach out to the department.