How long will it take to approve pending KYC approval at fastag site?
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Indian Highways Management Company Limited 
Answered on March 04,2022
The Max. TAT for KYC update is 7 days.
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How to fix fastag issues? (2022)
FASTag allows you to pass through the toll plaza without stopping for the cash transaction. However, at times you might have faced any of the following issues with fastag. Blacklisting ..Learn More
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Indian Highways Management Company Limited
Answered on December 30,2021I have uploaded my kyc in the portal after getting below message. It is more than 2 days now and the kyc is approved and so I am unable to use my tag. How to proceed? Dear Customer, your IHMCL FASTag wallet creation date is 15/12/2019. As per RBI guidelines, please update your Full KYC details (ID and Address Proof) by logging on to https://fastag.IHMCL.com before 15/12/2020 to continue loading and usage of the wallet.
TAT to update the KYC after successful submission of documents is 7 working days max., For any further query ...
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Indian Highways Management Company Limited
Answered on November 09,2022I was having ihmcl fastag for my car and the same i closed 2.5 years ago but still it's going blacklisted in NPCI site because of this i am not able to buy new fastag. Complained 100 times on 1033 but still no resolution. What to do now?
Share your complaint no. received from 1033 helpline & mail @ETC NODAL for further processing.
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Indian Highways Management Company Limited
Answered on July 22,2021My fastag is working. Toll workers forcefully taken double toll.Where to complain about it?
You can complain with the NHAI helpline 1033 at the same time.
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Indian Highways Management Company Limited
Answered on November 09,2022How to edit fastag profile in IHMCL and also my KYC?
For submission of KYC documents one needs to login in the myfastag app portal & submit the documents accordingly.
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Indian Highways Management Company Limited
Answered on December 15,2021How can I update KYC documents in Equitas bank fastag?
Yes, you can update your KYC with your FASTag issuer bank by submitting relevant documents as per their requirement.
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Indian Highways Management Company Limited
Answered on January 04,2022How much time it takes to get new fastag after surrendering old one?
As soon as the old tag gets surrendered & removed from the system database of the old issuer, you ...
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Indian Highways Management Company Limited
Answered on February 15,2022How to get fastag KYC when there is disparity in name in RC and DL?
Upload the same document for both ID proof & address proof.
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Indian Highways Management Company Limited
Answered on February 15,2022How much time it will take to update my profile from non kyc to kyc fastag account,as it has been more than 10 hours that I have uploaded my documents and photo but kyc has not been processed yet?
The TAT for KYC updation is 7 working days max. post successful submission of the relevant documents.
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Indian Highways Management Company Limited
Answered on May 04,2022What to do as I uploaded all required documents in my fastag portal but status of KYC is pending and unable to recharge my account?
The max. TAT for KYC update is 7 working days after successful submission of valid proofs.
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Indian Highways Management Company Limited
Answered on December 29,2021I had closed my NHAI fast tag as I had to sell my car, and it was mentioned on the NHAI wallet website that the amount will be transferred to the given bank account which I had provided. Although the tag account is closed but the wallet is not closed and now i am not able to transfer the balance amount. How can I get my money in this case?
You need to close the wallet from the portal & the amount will be refunded in your bank account ...
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Indian Highways Management Company Limited
Answered on July 13,2022I sold a car to a friend, and cancelled my ICICI fast tag - they gave my deposit back. But the fast tag was on the vehicle, and during travel the balance became -40, thus putting it in blacklist. Now, I am trying to pay the Rs 140 as required, but as the account is already cancelled, there is no way to pay it. I have called ICICI bank 20 times and logged into their portal, but there seems to be no way to recharge / pay CUG / onewallet for the car. What to do?
You shall get the FASTag removed from the windscreen of the car & raise a written complaint with the ...
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Indian Highways Management Company Limited
Answered on July 13,2022How can i deactivate fast tag of 1st owner of my car from axis bank as still my newly purchase fast tag from icici bank shows blacklisted?
You can not surrender the tag by yourself as there is an account linked to every FASTag & as ...
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Indian Highways Management Company Limited
Answered on January 24,2022How can I refund amount from fastag wallet to my bank account?
You have to raise a surrender request & close the wallet to get the balance amount in your desired ...
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Indian Highways Management Company Limited
Answered on September 07,2021How to change the mobile number registered in fastag ?
You can change that with the fastag issuer bank.
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Indian Highways Management Company Limited
Answered on May 25,2021Can I change my fastag service provider ?
Yes, you can always change your FASTag service provider as per your will. But you have to surrender your ...
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Indian Highways Management Company Limited
Answered on March 07,2022How to update kyc in fastag ?
In case of bank FASTag you shall upload your documents in the bank FASTag app. or portal or you ...
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Indian Highways Management Company Limited
Answered on February 01,2022How can I transfer the amount from my old fastag to the new fastag?
No, the balance could not be transferred. You need to surrender the old tag & get the refund of ...
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Indian Highways Management Company Limited
Answered on February 18,2021Can we use 2 FASTags for one car?
No, you can not use 2 FASTags for one car. only one will work or in most of the ...
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Indian Highways Management Company Limited
Answered on April 17,2022How to close idfc fastag account?
Raise a surrender request with the FASTag issuer bank IDFC. Call their customer care or mail at etollservices@idfcfirstbank.com
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Indian Highways Management Company Limited
Answered on February 05,2021I have forgotten my FASTag details. How to retrieve information?
a) For bank-issued FASTag (i.e., FASTag purchased from a bank) A customer may call concerned bank’s Toll-free number written on ...
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Answered on October 26,2022How to close the icici bank fast tag account and get the refund?
Step 1 : Know Your ICICI FASTag Customer ID (Call to Customer Care 18002100104) Step 2 : Register Your Account ...
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Indian Highways Management Company Limited
Answered on February 12,2021How can I activate Fastag which is already pre-installed on my new car?
Download the myfastag app & get in touch with the fastag issuer bank. The name of the issuer must ...
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