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How can Testing of Faulty Meters be done in Bengaluru?

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Sakala Sakala Mission, Government of Karnataka verified
Answered on May 05,2021
Name of the Department BANGALORE WATER SUPPLY AND SEWERAGE BOARD
Name of the Service Testing of Faulty Meters
Whom to approach for this service (Designated Officer)? Assistant Executive Engineer
Who are eligible to get this service Consumer of the BWSSB
Documents to be enclosed with the request

1 . Water bill
Fee/Charges to be paid to get the service 15 TO 20 mm dia meter Rs.200 and 25mm dia and above Rs.500
Maximum number of days to wait to get this service delivered 15 Working Days
Whom to approach as a appeal (Competent Officer), if the service is not delivered in time or rejected by officer Executive Engineer
Maximum number of days to wait to get the decision of the Competent Officer 7 Working Days
Whom to approach as 2nd appeal (Appellate Authority), if the decision of the Competent officer is not acceptable or not implemented? Additional Chief Engineer
Maximum no. of days to wait to get the decision of Appellate Authority 15 Working Days
Website (if online)

www.bwssb.gov.in


Work Flow

Step

Description

No. of Days

Designation

1

AEE on preliminary verification of the request will forward the same to concerned assistant engineer/water inspector of service station for inspection and report.

2.00

Officer(General)

2

Assistant engineer/water inspector inspects the premises of the building and observes the meter for two consecutive water supplies and submits the inspection report of the meter.

3.00

Officer(General)

3

Assistant engineer after verification of the inspection report of water inspector, ae will put up the file for issue of demand note for testing charges for the faulty meter

2.00

Officer(General)

4

Assistant executive engineer after verification will approve for demand note and after collection of necessary charges, accord approval for sending the faulty meter to central meter testing bench for testing.

2.00

Officer(General)

5

Central meter testing bench concerned technician will test the meter and submit the report

3.00

Officer(General)

6

Assistant executive engineer verifies the testing report and if the meter testing reports is found faulty, AEE will accord approval for replacement of faulty meters depending on the availability of meter in the stock. Draftsman will issue the new meter to water inspector for replacement of faulty meters and new meter will be fixed.

3.00

Officer(General)

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